The first thing our concerned friend did is copy down the man's driver's license info, and then inform the man that the iPhone he was in possession of was stolen property, and could not be re-activated. Then, her superiors decided they would have no further involvement, and allowed the man to leave with our iPhone. Our friend then gave the man's personal info to her manager, and we were told that our detective would have to contact their security guy to get the man's info.
Our detective is actually way cool, and was more than willing to contact Apple, as he wanted any leads that might help him grab the person(s) responsible for the robbery of our home. At first Apple told our detective that no personal info on the man had been recorded, but after a little pressure, they did admit that our friend had indeed submitted the man's identity to her management, but if our detective wanted the man's identity, he would have to issue a subpoena to Apple's legal department. Frustrated by Apple's complete unwillingness to cooperate, our detective decided to push forward, and went to the DA for a subpoena, informing us that Apple had basically just stalled the investigation by several weeks, because the DA is extremely busy and it would take that long just to get the subpoena.
Well, the detective called this morning to let us know that Apple had sent him info finally: My info. They sent him MY freaken info. My name and number. Now almost 2 months, and a subpena later, their incompetent legal and security teams send the detective the plaintiff's info. Stupid, Stupid.
This goes to show that not even an amazing stroke of luck like having your stolen iphone handed to a friend working at the Apple store can get your precious device returned to you, and thanks to Apple, my case is now cold. Thanks, Apple.