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Original poster
Apr 12, 2001
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While the iPhone 7 and iPhone 7 Plus became available for pre-order at 12:01 a.m. Pacific Time this morning, some customers enrolled in the iPhone Upgrade Program were unable to select the model, carrier, color, or storage capacity they desired due to limited stock seemingly as soon as orders began.

iphone-7-box.jpg

MacRumors reader Pbrutto of Allentown, Pennsylvania said that there were no iPhones available for him to pre-order, while many other existing iPhone Upgrade Program members were unable to order the specific model they wanted from Apple retail stores in their local areas, even immediately at 12:01 a.m. Pacific Time.
My experience was logging in the moment that the Apple Store app was working only to see no availability and no way to pre order an iPhone. Seriously, Apple did not let their most loyal customers even place a pre order.
MacRumors reader Markarian421 shared a similar experience:
Same experience. Existing iPhone Upgrade Program member, but the only color available the instant the store opened was Rose Gold. My iPhone 6s Plus is Rose Gold, and I love it, but this is a black bezel year for me and I lust for the Jet Black. So, I reserved a Rose Gold for pickup Friday, but also ordered a Jet Black full price. By the time I got around to that, delivery dates had shipped to November.
The underlying reason appears to be that iPhone Upgrade Program members were placed into a separate stream than regular pre-order customers, and forced to reserve a new iPhone from a local Apple retail store -- many of which were sold out. Some customers were not even able to access the reservation system at all, and instead received the following message just minutes after pre-orders began:
We're not taking any more reservations to upgrade your iPhone right now. Reservations will reopen at 8:00 a.m. on September 17. Please come back then to make a reservation.
Apple's iPhone Upgrade Program lets customers upgrade to a new iPhone after just six months, as long as they have made at least 12 payments towards their current smartphone and trade it in upon upgrading. The leasing program is financed through Citizens Bank in the United States.

Today's experience has left many iPhone Upgrade Program members frustrated, and questioning whether they will enroll in the program in the future. In the meantime, Apple's in-store pickup reservation system for regular customers resumes September 17 in the United States, and select other countries, or customers can attempt a walk-in purchase on a first come, first served basis.

Article Link: iPhone Upgrade Program Causes Headaches on Launch Day Due to Limited Stock
 

matty.p

macrumors 6502a
Jun 24, 2010
508
277
Portland, OR
Same problem here. Got in at maybe 1203 am, app only listed a few models for pickup and basically now just have to check daily starting next Saturday to upgrade. Let's hope I don't get billed again before I get the chance to upgrade.

Next year too it may mean having to fork out some cash to satisfy the requirement for a yearly upgrade as you have to make 12 payments.
 

killawat

macrumors 65816
Sep 11, 2014
1,456
2,292
I'm not an upgrade customer but they did ya'll dirty.

Apple May or may not have known that supplies would be constrained this much, ok maybe, but if you guys can't get your phones till October, November for some...
What happens if the iPhone 7S /8 is released in September. Can you still upgrade then too?
 

mikes63737

macrumors 65816
Jul 26, 2005
1,136
314
Why can't the upgrade process be done fully online? Mail me the new phone, and take the first payment. Simply keep billing me for the old phone each month until it's returned in a pre-paid envelope sent to me with my upgrade.

Seems like this process definitely could have been streamlined.
 

budselectjr

macrumors 6502a
Oct 6, 2009
994
1,835
Minnesota
Should be given priority. Figured this was going to be a mess though. Oh well, I can wait. Can't wait to hear about the horror stories with trading the actual phone in on launch day.
 
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Stratus Fear

macrumors 6502a
Jan 21, 2008
579
247
Atlanta, GA
100% of all iPhone lease members will want to get a new iPhone, Why not? they already paid for it.

so it's gonna be messy. Apple should've predicted this and start its production months before.

Not only that, but they shouldn't be limiting these people to in-store reservations either. That's just a huge hassle for some (probably even a lot of) people. If these folks were allowed to upgrade via online pre-order for shipment, like everybody else, this wouldn't even have been a major issue.
 

rwilliams

macrumors 68040
Apr 8, 2009
3,657
786
Raleigh, NC
Thanks for the explanation. I'm not sure how much sense it makes to put people in the Upgrade program in a separate queue that's limited to store quantity. Why couldn't Apple simply put everyone in one queue and ship what was pre-ordered to the corresponding stores? If they can ship to people's homes scattered all over the world, surely they could ship additional units to their own stores.
 

nvjusme

macrumors member
Sep 8, 2008
90
2
San Leandro
Horrible experience but at least I was able to get 2 Rose Gold iPhone 7 plus's but one I have to pick up and one is being shipped. This was probably the least smooth reservation process ever.









While the iPhone 7 and iPhone 7 Plus became available for pre-order at 12:01 a.m. Pacific Time this morning, some customers enrolled in the iPhone Upgrade Program were unable to select the model, carrier, color, or storage capacity they desired due to limited stock seemingly as soon as orders began.

iphone-7-box.jpg

MacRumors reader Pbrutto of Allentown, Pennsylvania said that there were no iPhones available for him to pre-order, while many other existing iPhone Upgrade Program members were unable to order the specific model they wanted from Apple retail stores in their local areas, even immediately at 12:01 a.m. Pacific Time.MacRumors reader Markarian421 shared a similar experience:The underlying reason appears to be that iPhone Upgrade Program members were placed into a separate stream than regular pre-order customers, and forced to reserve a new iPhone from a local Apple retail store -- many of which were sold out. Some customers were not even able to access the reservation system at all, and instead received the following message just minutes after pre-orders began:Apple's iPhone Upgrade Program lets customers upgrade to a new iPhone after just six months, as long as they have made at least 12 payments towards their current smartphone and trade it in upon upgrading. The leasing program is financed through Citizens Bank in the United States.

Today's experience has left many iPhone Upgrade Program members frustrated, and questioning whether they will enroll in the program in the future. In the meantime, Apple's in-store pickup reservation system for regular customers resumes September 17 in the United States, and select other countries, or customers can attempt a walk-in purchase on a first come, first served basis.

Article Link: iPhone Upgrade Program Causes Headaches on Launch Day Due to Limited Stock
 

rwilliams

macrumors 68040
Apr 8, 2009
3,657
786
Raleigh, NC
Not only that, but they shouldn't be limiting these people to in-store reservations either. That's just a huge hassle for some (probably even a lot of) people. If these folks were allowed to upgrade via online pre-order for shipment, like everybody else, this wouldn't even have been a major issue.

I guess the problem with shipping to your home (if I understand you correctly) would be getting your current iPhone back from you.
 
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Stratus Fear

macrumors 6502a
Jan 21, 2008
579
247
Atlanta, GA
Why can't the upgrade process be done fully online? Mail me the new phone, and take the first payment. Simply keep billing me for the old phone each month until it's returned in a pre-paid envelope sent to me with my upgrade.

Seems like this process definitely could have been streamlined.

This is precisely what AT&T does with Next, even ordering via apple.com. It works great.
 

nagromme

macrumors G5
May 2, 2002
12,546
1,196
Three years has become a nice time to wait between upgrades. Used to be two years when smartphones were new.

EVERY year? I love me some new tech, but no way!

I feel for everyone who was ready to buy this year though... or any year! Making enough iPhones quickly is rarely possible. Headaches are the norm I fear.
 
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