I understand that in-store stock is typically extremely limited. The issue is that only people on the IUP were restricted to in-store stock. If we had been able to order from the same inventory stream as everyone else and had it shipped to store to do the physical upgrade it would have been a fair option. Also to everyone saying it's not in Apple's interest to allow the upgrade because they lose 12 months revenue, they have already been paid for the phone by the bank. Apple is getting that paid for phone back to refurbish and re-sell and will also be getting paid for a whole new phone. They're not losing much of the bottom line at all. If anyone is losing out it's Citizens since it is a 0% interest loan.