iPhone Upgrade Program Escalation

Discussion in 'iPhone' started by tdronski, Sep 21, 2016.

  1. tdronski macrumors member

    Joined:
    Oct 7, 2014
    #1
    Did anyone else upgrading on the upgrade program that called in the support line to give information on what phone they want get an email like the one posted below?

    If you did, I'm just curious about how they contact you to set up a reservation time.
     

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  2. buck1127 macrumors 6502

    buck1127

    Joined:
    Jan 12, 2011
    #2
    Got same email no other responses
     
  3. tdronski thread starter macrumors member

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    Oct 7, 2014
    #3
    Well probably get something Friday then, do you have the same availability date?
     
  4. buck1127 macrumors 6502

    buck1127

    Joined:
    Jan 12, 2011
    #4
    Yup when I respond to the email and they responded that as soon as the phone gets to the store they will email so basically a generic response
     
  5. tdronski thread starter macrumors member

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    Oct 7, 2014
    #5
    Im assuming Jet Black Pluses will be arriving in stores this weekend then.
     
  6. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #6
    Well I am hoping it's available sooner having my new hardwood floors installed on the 26th
     
  7. tdronski thread starter macrumors member

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    Oct 7, 2014
    #7
    Saturday at the earliest,  stores don't get shipments on Sunday
     
  8. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #8
    Hopefully tomorrow or Friday works too lol
     
  9. ck3801 macrumors regular

    ck3801

    Joined:
    Oct 14, 2011
    Location:
    Boulder, CO
    #9
    That does not make sense with all the outstanding preorders. Me for example 10/18-10/31 delivery date
     
  10. nybear31 macrumors newbie

    nybear31

    Joined:
    Oct 14, 2012
    Location:
    Albany, NY
    #10
    One of the mangers at the Apple Store near me said once they receive the phone in the store I will get an email stating it's there and I can pick it up. They have some special system set up where the phones for the IUP don't get scanned into the store's inventory. He said they have a list of IUP customers who are expecting to get the phone in the store. He then verified my name was on their list and stated I must have done everything right. He hasn't had any Jet Black iPhone 7 pluses in the store yet.
     
  11. tdronski thread starter macrumors member

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    Oct 7, 2014
    #11

    They can still send some to the stores while fulfilling existing online preorders. They do that all the time
     
  12. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
  13. Nikhil72 macrumors 6502a

    Joined:
    Oct 21, 2005
    #13
    I got that email on launch day for a jet black iPhone 7 plus 256GB at&t for "by October 3rd." Last night I got an email that it arrived and I could pick it up any time during business hours today. It's a manhattan store. I showed up at opening, spoke with a manager, and they pulled it from the set aside stock (it's not scanned into inventory). It had a sticker on it with my name and a "hold until 10/4/2016" suggesting they'd hold for two weeks. Totally seamless and a nice ending that makes everything right in my book.

    In short, no specific arrival time, just an email saying that it's ready for pickup. Just go to a manager and they'll take care of it from there.
     
  14. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #14

    Awesome
     
  15. tdronski thread starter macrumors member

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    Oct 7, 2014
    #15

    Lucky you for getting it way early! Congrats!
     
  16. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #16
    Did you get yours yet? Or still waiting for second email?
     
  17. Millionaire2K macrumors 6502a

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    Apr 12, 2011
    #17
    I got same email for same date. I'm dying for the 2nd email.
     
  18. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #18
    You too huh? Be interesting as they don't get shipments on sundays
     
  19. Millionaire2K macrumors 6502a

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    Apr 12, 2011
    #19
    Y could they not get shipment Monday and they email us same day?
     
  20. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #20
    That's possible too
     
  21. Nikhil72 macrumors 6502a

    Joined:
    Oct 21, 2005
    #21
    Best part was mine arrived at the 5th avenue store in manhattan and I got the email at 10pm. The store is 24/7 and even though it specified the next day's date, I wanted to hop into a cab immediately and see if they'd release it to me. Ended up just waiting until the next morning.
     
  22. tdronski thread starter macrumors member

    Joined:
    Oct 7, 2014
    #22
    Still waiting, I got my first one at 6:10 AM last Friday. So hopefully tomorrow morning. I'm waiting for a payment to clear on my credit card anyways! lol
     
  23. buck1127 macrumors 6502

    buck1127

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    Jan 12, 2011
    #23
    Don't think they charge until you arrive at the store
     
  24. tdronski thread starter macrumors member

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    Oct 7, 2014
    #24
    Right, but I made a payment on the credit card I'm going to use to free up some space, and I'm waiting for that payment to clear which will hopefully be tomorrow
     
  25. buck1127 macrumors 6502

    buck1127

    Joined:
    Jan 12, 2011
    #25
    Ohhhhhhhhhhh I'm going to use IUP or switch to carrier payments not sure
     

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