Last I checked, Citizen's form validation doesn't even allow Discover card numbers because it thinks they're invalid.
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iPhone Upgrade Program Experience Thread
- Thread starter Carlos22Dayday
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That's probably separate. You can't add a Discover card on the citizensoneloan.com portal due to validation issues.
So far, nothing has changed for me. T-Mobile's people are nice, but they have done NOTHING to actually get rid of the phantom lease. It's so irritating.
It's a scam:
Got an email reservation after a few days of trying for an iPhone 6s Plus 64Gb Sim Free, went to the Apple store on time at Town Square, Las Vegas to pick up the phone and they wouldn't sell it under the upgrade plan. Told me Sim-free phones didn't qualify for the upgrade plan. Showed them my reservation receipt. They said sorry can't help you, Apple made a mistake and they can't do anything. I told them this is bait and switch. Only reason I came down here was to pick up the phone and I want what it says here.
Ended up paying FULL price for the 6s plus and then also bought a verizon 6s on the upgrade plan because I was sure they said I just didn't qualify for upgrade plan. Senior store manager Tony told me I need to complain to Apple Care. I did complain to Apple care and after hours of back and forth and going to 2 different managers, the net result was they said go back to the Apple store and work it out. WTF?
Already took the Senior Manager's card (Tony) and he was the one that refused to sell it on the upgrade plan. Told him this was clearly illegal bait and switch getting customers in the door then giving them something else (conveniently 6s is ok on upgrade plan) or charging more (yes we will sell it to you full price no problem) but won't honor written reservation.
Went home and put the 6s sim into the 6s plus and it worked fine. I'm going to keep both phones for the 2 weeks while I keep trying to get Apple to do what is right and just honor the deal I got in writing.
Anyone else get screwed? Class action lawsuit?
Got an email reservation after a few days of trying for an iPhone 6s Plus 64Gb Sim Free, went to the Apple store on time at Town Square, Las Vegas to pick up the phone and they wouldn't sell it under the upgrade plan. Told me Sim-free phones didn't qualify for the upgrade plan. Showed them my reservation receipt. They said sorry can't help you, Apple made a mistake and they can't do anything. I told them this is bait and switch. Only reason I came down here was to pick up the phone and I want what it says here.
Ended up paying FULL price for the 6s plus and then also bought a verizon 6s on the upgrade plan because I was sure they said I just didn't qualify for upgrade plan. Senior store manager Tony told me I need to complain to Apple Care. I did complain to Apple care and after hours of back and forth and going to 2 different managers, the net result was they said go back to the Apple store and work it out. WTF?
Already took the Senior Manager's card (Tony) and he was the one that refused to sell it on the upgrade plan. Told him this was clearly illegal bait and switch getting customers in the door then giving them something else (conveniently 6s is ok on upgrade plan) or charging more (yes we will sell it to you full price no problem) but won't honor written reservation.
Went home and put the 6s sim into the 6s plus and it worked fine. I'm going to keep both phones for the 2 weeks while I keep trying to get Apple to do what is right and just honor the deal I got in writing.
Anyone else get screwed? Class action lawsuit?
No, they have rules for the program and you're not following them. You can reserve a SIM-free iPhone online but you can't buy it with the upgrade plan. Nothing about the reservation process implies you will be able to use the upgrade plan. You tried to make them break the rules and they didn't. What you were told is that you could reserve a phone, that's it, and they honored it.
Not to revive a semi-old thread, but has anyone been able to confirm when you upgrade from your 6s that the inquiry Citizens runs is only a soft pull and not a hard inquiry? I don't mind the hard inquiry initially when I sign up for the program, but I'm not a fan of subsequent hard pulls on my credit each time I want to upgrade my iPhone. Especially when we'll be buying a house in a year.
It's a hard pull when you sign up, but moving forward should only be soft pulls.
Picked up two phones: 2015/10/31.
I am currently on a Verizon plan.
I wanted to get "Sim free" (and that's what I got...)
Took ~ 2 hours: an error from Verizon was the main reason..., a manager was trying to say it was ordering the "Sim free iPhone" causing the Verizon error..., the associate and I both disagreed. The manager finally found an "expert" to help. He had to call Verizon three different times, to set up two phones.
It took a long time, but life happens...
I am currently on a Verizon plan.
I wanted to get "Sim free" (and that's what I got...)
Took ~ 2 hours: an error from Verizon was the main reason..., a manager was trying to say it was ordering the "Sim free iPhone" causing the Verizon error..., the associate and I both disagreed. The manager finally found an "expert" to help. He had to call Verizon three different times, to set up two phones.
It took a long time, but life happens...
Well my experience. Went to the Leawood Kansas store yesterday. Walked n and told them I had a resveration, they couldn't find it. Thankfully I saved the email. Told them what I wanted to do and was told we can sell you the simmfree without applecare on the upgrade program. Oh wait guess what we cant do that, I explained to this apple retard just what I had been told by the nice folks at apple.com that you can sell me a simmfree on the apple upgrade program. Well they wouldn't and I just couldn't bring myself to buy an ATT phone fromm them or to pay outright. I can get a better deal at a Corp ATT store or Sams club then apple can offer. Son says time to go android. I don't thank so. I walked out. No iphone for me.
BillMc
BillMc
You do understand that the AT&T model is the same model as the sim-free, but preloaded with an AT&T sim, right? So if you "just couldn't bring myself to buy an ATT phone", then you better not buy a sim-free model, either...since it's the same phone.
Ah but Sprint/Verizon won't activate a ATT phone on new service but they would with a sim free. Which is why I got the sim free over ATT.
And a sim free will ALWAYS give you higher resale value than anything else.
After going back and forth, I decided to suck it up and do the IUP, so I made a reservation for 1pm this past Saturday at my local Apple Store. Overall, the process was smooth and seamless. Sans the snaffu with my online order for an iPod Shuffle I got for my girlfriend, the IUP process took about 10-15 minutes.