It didn't make sense to me because i'm going to be using my credit and credit card to pay for the apple program. but my line is on my mom's account. so they said i would need to open a new line in my own name for the apple upgrade program to work.
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iPhone Upgrade Program Experience Thread
- Thread starter Carlos22Dayday
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It didn't make sense to me because i'm going to be using my credit and credit card to pay for the apple program. but my line is on my mom's account. so they said i would need to open a new line in my own name for the apple upgrade program to work.
They are probably mixing up Edge with the iUP. The first payment is 1 month + sales tax.
Warbrain
macrumors 603
This is correct. Just need to be an account member and have a credit card, your SSN, the last 4 of your moms SSN, and the billing password (if needed).
leesweet
macrumors 65816
Same here. That mystery charge from that same location is the exact charge for month 1 on my receipt (finally found it) for the first installment and tax.
Why it's marked with things that no one would recognize is beyond me. Not from Rhode Island (where Citizen's is), not with their name, lol. Did they already outsource the payment collection?
And the other three month charge I got is, as we thought, pending, and should evaporate.
They could have done this a lot more simply and transparently.
Now it's said all they want back at the end of the year is the actual phone? That's cool, but I had fun yesterday getting everything moved to the new phone. Would love to be able to not have to give it up before I restore the new one. As was said, I'd love to preorder, deliver by mail, and get 'credit' for the old phone in some reasonable time period (i.e., mail it back). But that's probably too much to ask, since we are starting a new loan every year.
More details to be worked out.
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sumiregusa
macrumors 6502
It is indeed a hard pull. Mine took a day or so to show up but sure enough checked Credit Karma yesterday and there it was on my Equifax CR.
What is even more surprising is I have had way too many hard inquiries on my Equifax this year, so Citizen One must not be basing eligibility on the number of hard pulls on record. Also my score overall isn't that stellar either.
I had no problems signing up for the IUP with my Barclaycard, more than likely because I contacted my credit card company ahead of time.
Warbrain
macrumors 603
Took me long enough to figure it out. It really needed to be clearer on the transaction.
I'm assuming that they'll want the phone in person but it could change. I believe the carriers let you ship your old phone back (T-Mobile does). So it's possible this can happen. It's interesting that there's no way to initiate that through Apple right now (not that there would need to be one yet). Next year will be an interesting experience.
dedufour41
macrumors regular
SisterBlue22
macrumors demi-goddess
Me. My line with AT&T is not upgrade eligible and I did the AUP with no issue. All you're obligated to do is finish out the terms of your existing contract with your carrier (mine is up in May 2016). I'll sell my iPhone 6 that I bought subsidized with a two year contract a year ago. As far as AT&T is concerned it's a Bring Your Own Device and has nothing to do with contract or eligibility.
The Apple Store wouldn't even let me apply. My drivers license has a different address than my AT&T account. They said they needed a utility bill with my name on the carrier address, but because I rent, none of the utilities are under my name. I had to use AT&T Next instead. Ridiculous. Just at least do a credit check first.
Warbrain
macrumors 603
All of this was in the reservation email. You have absolutely no utility in your name? Internet, natural gas, electricity, water...nothing?
But on that note, I never had to produce the additional documentation. My ID does not reflect my current address but I had my electricity bill every time.
Did the iPhone Upgrade Program and paid using Amex. I had no issues I was in and out in 15 minutes.
Finally worked after 3 visits!!! 🙂
1st Visit (Friday):
Spent 2.5 hours at the store trying to get approved, but the apple employees didn't really know how to do the upgrade program through T-Mobile, and then got declined because of Citizens system not working. Finally told them I just wanted to buy the phone, but they somehow ended up financing it through T-Mobile...
2nd Visit (Saturday):
Was at the store for 1.5 hours and iUP was working, but there was a glitch with T-Mobile so they could not get iUP to work for T-Mobile customers. Was about ready to give up at this point.
3rd Visit (Sunday):
Went back today and spent 2 hours at the store. First there was an issue with returning the phone (got an error saying returning the phone would not cancel the T-Mobile finance agreement, so had to call T-Mobile and sort that out). After that was all taken care of and they could process the return, signing up for iUP and getting approved took 10 min.
Happy finally worked out and I didn't give up. For reference, my credit sore is 775, and used my Discover card to sign up with a limit of $5600 and cash back limit of $400.
1st Visit (Friday):
Spent 2.5 hours at the store trying to get approved, but the apple employees didn't really know how to do the upgrade program through T-Mobile, and then got declined because of Citizens system not working. Finally told them I just wanted to buy the phone, but they somehow ended up financing it through T-Mobile...
2nd Visit (Saturday):
Was at the store for 1.5 hours and iUP was working, but there was a glitch with T-Mobile so they could not get iUP to work for T-Mobile customers. Was about ready to give up at this point.
3rd Visit (Sunday):
Went back today and spent 2 hours at the store. First there was an issue with returning the phone (got an error saying returning the phone would not cancel the T-Mobile finance agreement, so had to call T-Mobile and sort that out). After that was all taken care of and they could process the return, signing up for iUP and getting approved took 10 min.
Happy finally worked out and I didn't give up. For reference, my credit sore is 775, and used my Discover card to sign up with a limit of $5600 and cash back limit of $400.
DoofenshmirtzEI
macrumors 6502a
If Citizens Bank underwrites loans on a lot of other stuff like this, they may be soft pulling the people with whom they have an "already existing" relationship with (or at lease think they do). That's what soft pulls are for.
phpmaven
macrumors 68040
I had a very similar experience to you, except that I ended up buying the phone outright after spending an hour trying to get it done through T-Mobile. I made another appointment for yesterday and they told me that T-Mobile was still down and they still couldn't do it. So I left and went to the T-Mobile store just to see what they could do. I found out that I could get a 64GB 6S Plus for $99 down and $25 a month on their Jump on demand program. So I just went ahead and did that. When I get it I'm just going to return the one I bought from Apple.
Correct. I live in my fiancé's place, so every utility is under her name. This has been a learning experience about adulthood lol.
appygirl82
macrumors 6502a
My DL address is different from my home/billing address. Successfully did 2 AUP (one yesterday and one today). Never did they use my DL for anything other than just verifying it was me. Just confirmed that the billing address on their device matched my CC billing address before pressing submit!
It was a breeze. So no, the different address thing isn't correct.
appygirl82
macrumors 6502a
Same here, my address on DL is not my home (it's work). Did 2 AUP...never had to produce any additional documentation 🙂
dedufour41
macrumors regular
Figured this could indeed be the case... But I held back cause of you know who. 😕
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Warbrain
macrumors 603
Ah. I just put one bill under my partner's name so she has one. It's just a safe idea.
My Mother decided to go with the iPhone 6S+ and after doing the whole AUP received two charges, one for phone and one for the Apple Care. My Mom was taken aback by this, because her and I both thought the Apple Care was included in the monthly price of the phone. Has anyone else had this experience?
Warbrain
macrumors 603
That's how it should have been. Are you sure it's one for the phone and one for AppleCare? What are the names?