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Question to techdude13: when you traded in your phone last time, does the trade in essentially satisfy the remaining payments on the loan? Is there and "valuation" process or do you simply surrender your phone and they payoff the loan? Thanks.
Basically they will evaluate the phone - any accidental damage is $29 for screens and $99 for all else. Otherwise, when you turn the phones in, it ends that loan program. The next loan program then begins under a separate account number with Citizens than the previous one. They don't "evaluate" it like you were if you sold it online or traded it in to a carrier - Apple accepts the phone as fulfilling that upgrade program it applies to.
 
I have an iPhone that’s paid off that id potentially want to trade in towards the iPhone upgrade program. It would be my first time using it. Will Apple give me any money/credit for my old phone? Can I apply that to a new phone to make the monthly payments lower?
 
For those not clear, each upgrade is a new loan from Citizens One. They close one loan on your account and make a new one on the same account for the new phone. Last year both happened the same day since you traded in at the same time.

Does this mean they do a "hard" credit pull each time you upgrade?
 
Does this mean they do a "hard" credit pull each time you upgrade?
This is up to the lender, YMMV. Last year I only got a soft inquiry from Citizens, no hard pull - seems they looked at my history and general credit profile and let me continue. It ultimately depends though and obviously credit companies have multiple profiles for users and they can decide either way if they want a hard pull or not.
 
This is up to the lender, YMMV. Last year I only got a soft inquiry from Citizens, no hard pull - seems they looked at my history and general credit profile and let me continue. It ultimately depends though and obviously credit companies have multiple profiles for users and they can decide either way if they want a hard pull or not.

Thank you for the info. Glad it worked out with just a simple soft credit inquiry :)
 
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