iPhone Users Demonstrate Strong Loyalty with Planned Retention Rate of 89%

[chrmjenkins]

Obviously, looking at the numbers, people like what Apple has to offer. People know what they want and Apple has already figured out how to meet that desire.

That's not completely true. Some people are too invested in the Apple ecosystem to change, and others weigh some features more than others. For instance, I would say Apple doesn't have the best notifications (even after iOS 5), multi-tasking, home screen or lock screen implementations.

 

[KingCrimson]

That's not completely true. Some people are too invested in the Apple ecosystem to change, and others weigh some features more than others. For instance, I would say Apple doesn't have the best notifications (even after iOS 5), multi-tasking, home screen or lock screen implementations.

The same argument can be made for the continuing Windows dominance on desktop. People have simply too much invested in the Windows ecosystem to change to Mac. Even though they've went to an Apple store, tried out the Macs and LOVE OS X they just can't switch . It works both ways.

 

[tylervt]

ITT: 89% of people will pay twice as much for a phone years behind the market only so that they can declare their loyalty to a company that loves overpricing their products.

The iPhone was a good phone, back in 2007.

 

[KingCrimson]

ITT: 89% of people will pay twice as much for a phone years behind the market only so that they can declare their loyalty to a company that loves overpricing their products.

The iPhone was a good phone, back in 2007.

That's bunk. The iPhone 5 is gonna be WAY more advanced then the original. I mean heck, even though it's still rows of icons those icons area so much sharper now!

 

[divinox]

Because Apple already is providing a high quality solution there? Why should MSFT enter a market that is already being so well addressed? That's certainly not the Apple-way.

Uhm, so yeah... just because someone does something well, others shouldnt even compete? Anyhow, here is why: Because they can, and because they need too. Their future role as the king of software depends on it(king pertaining to their role, not necessarily the quality of their product).

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The same argument can be made for the continuing Windows dominance on desktop. People have simply too much invested in the Windows ecosystem to change to Mac. Even though they've went to an Apple store, tried out the Macs and LOVE OS X they just can't switch . It works both ways.

of course. i really cant picture happening too often though. not because os x is bad, but because... well... software "aint" that fantastic to most

 

[LeakedDave]

Uhm, so yeah... just because someone does something well, others shouldnt even compete? Anyhow, here is why: Because they can, and because they need too. Their future role as the king of software depends on it(king pertaining to their role, not necessarily the quality of their product).

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of course. i really cant picture happening too often though. not because os x is bad, but because... well... software "aint" that fantastic to most

Uhh. I watch that happen 24/7. It's either they need Windows for legacy software or they can't afford Mac. And then there's the ones that just plain don't like Apple for "insert misunderstood reason here". But they like the iPod.

 

[divinox]

Uhh. I watch that happen 24/7. It's either they need Windows for legacy software or they can't afford Mac. And then there's the ones that just plain don't like Apple for "insert misunderstood reason here". But they like the iPod.

So, you're saying that you watch people LOVE OS X (on a) 24/7 (basis) huh? Somehow, i think i should be glad then that we're not hanging out with the same apparent crowd.

Like, i can understand - heck, even prefer over windows (even though i doubt most, at-a-glance, would) - but LOVE.... really? Having used OS X for well over 2 years now as my primary OS, what is there to LOVE (both relatively and in absolutes). Its just another desktop OS, another oft-times being a negative (anything that is different incurs costs for the user).

 

[Smoother]

This study is kinda flawed, since Android and W7 users get the option to switch phones and stay on the same platform, while we well don't. I don't know about you, but if I had the chance to try out different phones and stay on the same platform I probably would.

 

[DeathChill]

So, you're saying that you watch people LOVE OS X (on a) 24/7 (basis) huh?

It gets very awkward very quickly. Especially when the pants come off.

 

[KingCrimson]

Maybe Apple has a very strong cult-following, but isn't that to be admired? To create products that are so insanely great that it makes people fall in love with a company? Remember, it's insanely great.

 

[Augure]

THANK YOU FOR GOD SAKE.

This is exactly the statistic I needed to show to loosers who still don't understand my point of Apple having products that are so better in their UI/UX than others that even when you want to switch it's impossible.

How many times when I was disgusted by the lack of innovation in new OSX I tried to turn to W7 or Ubuntu and could stand how unefficient these OS were.

Or how many times disgusted by the stupid iPhone 4 I tried to switch to an Android and couldn't stand the ugly UI and stupid UX?

 

[divinox]

THANK YOU FOR GOD SAKE.

This is exactly the statistic I needed to show to loosers who still don't understand my point of Apple having products that are so better in their UI/UX than others that even when you want to switch it's impossible.

How many times when I was disgusted by the lack of innovation in new OSX I tried to turn to W7 or Ubuntu and could stand how unefficient these OS were.

Or how many times disgusted by the stupid iPhone 4 I tried to switch to an Android and couldn't stand the ugly UI and stupid UX?

First, its spelled losers. Second, this kind of statistic does not show that*. Third, you being inefficient (not un-) in W7 or Ubuntu says very little. For me, the situation is the reverse, but i am sure that if i learned to take better advantage of all the functionality in OSX the difference would be less. Fourth, speaking of Android as a single UI/UX experience makes little sense, unless you are speficially referring to vanilla -- correction, that would make little sense as well.

Cheers!

* assuming that you here refer to UI/UX as (somewhat) traditionally defined.

 

[KingCrimson]

First, its spelled losers. Second, this kind of statistic does not show that*. Third, you being inefficient (not un-) in W7 or Ubuntu says very little. For me, the situation is the reverse, but i am sure that if i learned to take better advantage of all the functionality in OSX the difference would be less. Fourth, speaking of Android as a single UI/UX experience makes little sense, unless you are speficially referring to vanilla -- correction, that would make little sense as well.

Cheers!

* assuming that you here refer to UI/UX as (somewhat) traditionally defined.

UI = pretty widgets, backgrounds, animations
UX = user experience, a user's workflow through UI

 

[voonyx]

Yeah, the survey is somewhat misleading and apples to oranges. Apple and iOS are the only combination possible, but you can go from any Android manufacturer to another Android manufacturer. And just because they are not retaining their customers, it doesn't mean they are going to Apple. They could just switch between the different manufacturers equally and never lose in total numbers among the Android phones.

They should have included a survey that showed retaining the same OS or switching, and Android would probably be pretty close to iOS for those numbers.

Pretty close? Not quite:

http://www.gizmocrave.com/8587-appl...-at-89-percent-55-percent-stick-with-android/

55% retention rate for android as a whole with 30% planning on switching from Android to iPhone. I think its weird that anyone would seriously think this wouldn't be the case...

 

[divinox]

UI = pretty widgets, backgrounds, animations
UX = user experience, a user's workflow through UI

I know what UI and UX means (in fact, my msc is part-based on HCI related courses*). That said, i somewhat disagree with your clarification of the concepts, but who gives... theres no fundamental disagreement between us, which is what matters.



* more specifically, embodied interaction and information space navigation. i do not have a hci-oriented msc though, and i havent really done any hci-research to speak of, but yeah... im familiar with the concept(s) so to speak.

 

[voonyx]

Just to be clear, this is one of the metrics where Android is not supposed to be viewed as a whole, right? This is where "choice" takes the forefront? haha...

Funny how if this was a marketshare survey we wouldn't have people posting here about choice and all Android manufacturers and phones would be lumped into a whole.

As far as retention rates go, of course the reason is "choice"...LOL.

So far we've got popularity, overall revenue, app revenue, profits, developer interest, and retention all going to Apple's iPhone.

And we've got marketshare going to 300 devices. Nice.

 

[steadysignal]

Debt sucks.

yes, it does.

but you only live once...

 

[divinox]

Just to be clear, this is one of the metrics where Android is not supposed to be viewed as a whole, right? This is where "choice" takes the forefront? haha...

Funny how if this was a marketshare survey we wouldn't have people posting here about choice and all Android manufacturers and phones would be lumped into a whole.

As far as retention rates go, of course the reason is "choice"...LOL.

So far we've got popularity, overall revenue, app revenue, profits, developer interest, and retention all going to Apple's iPhone.

And we've got marketshare going to 300 devices. Nice.

please... logic states that choice alone hurts retention rates in an environment where actors are struggling with differentiation. this is not some fantasy-creature made up by android fanboys, its common sense.

Actually, the logic is the exact same when it comes to viewing Android as a whole. The consumer option, in many ways, is more of Android vs. iOS/iphone (as ios is only available on iphones its pretty much interchangable).

Choice is a key enabler for Androids market-share as such, and choice is key reason for poor retention rates. One is the flip-side of the other. The unifying element: differentiation, or, rather, lack of there-of (enables choice, delimits ability for retention).

...this is also why a common strategy under shared-platform competition scenarios is to increase differentiation, as to allow consumer lock-in. once again, common sense. Here examples are plentiful, ranging from vendor-specific applications, UI-overlays and value-adding services.

 

[KingCrimson]

Choice is a key enabler for Androids market-share as such, and choice is key reason for poor retention rates. One is the flip-side of the other. The unifying element: differentiation, or, rather, lack of there-of (enables choice, delimits ability for retention).

Yeah people had "choice" and tried out Android phones, found out they were crap and are now going to buy iPhones. Apple has locked in consumers for the next 10 years easily.

 

[divinox]

yes, it does.

but you only live once...

To live in debt really isnt to live at all...

The rich rule over the poor, and the borrower is servant to the lender. (Proverbs 22:7)

(no, i am not a christian, if anyone gives...)

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Yeah people had "choice" and tried out Android phones, found out they were crap and are now going to buy iPhones. Apple has locked in consumers for the next 10 years easily.

Youre entitled to having an opinion, thankfully however it is my prerogative to disagree :- )

 

[KingCrimson]

To live in debt really isnt to live at all...

A huge amount of Apple's iPhone success is due to the current "it's ok to be in debt" mentality. Of course I'm sure just as many Android users are in debt. So even if all the phones required cash up-front for the phone and proven ability to pay the monthly plan, Apple would still be dominating the industry. It makes no difference in the end. It's about differential.

 

[divinox]

A huge amount of Apple's iPhone success is due to the current "it's ok to be in debt" mentality. Of course I'm sure just as many Android users are in debt. So even if all the phones required cash up-front for the phone and proven ability to pay the monthly plan, Apple would still be dominating the industry. It makes no difference in the end. It's about differential.

my debt statement really had nothing to do with apple vs. android (or anything else). i was just commenting on the post stating that debt is cool cause we only live once. to me, the idea of just having one life means that i want to live said life being free - something one will never be while under debt.

 

[KingCrimson]

my debt statement really had nothing to do with apple vs. android (or anything else). i was just commenting on the post stating that debt is cool cause we only live once. to me, the idea of just having one life means that i want to live said life being free - something one will never be while under debt.

People who have that mentality have never really saved money and been debt-free. Income has no bearing on it. It's all down to mentality of saving for the future.

 

[RWinOR]

please... logic states that choice alone hurts retention rates in an environment where actors are struggling with differentiation. this is not some fantasy-creature made up by android fanboys, its common sense.

Actually, the logic is the exact same when it comes to viewing Android as a whole. The consumer option, in many ways, is more of Android vs. iOS/iphone (as ios is only available on iphones its pretty much interchangable).

Choice is a key enabler for Androids market-share as such, and choice is key reason for poor retention rates. One is the flip-side of the other. The unifying element: differentiation, or, rather, lack of there-of (enables choice, delimits ability for retention).

...this is also why a common strategy under shared-platform competition scenarios is to increase differentiation, as to allow consumer lock-in. once again, common sense. Here examples are plentiful, ranging from vendor-specific applications, UI-overlays and value-adding services.

Wait a minute now I am confused. What is Windows retentions rate. You have many choices there. Why would Android be any different? Androids retention rate is worse because users are figuring out Android is worse, Has nothing to do with choices.

 

[divinox]

Wait a minute now I am confused. What is Windows retentions rate. You have many choices there. Why would Android be any different? Androids retention rate is worse because users are figuring out Android is worse, Has nothing to do with choices.

Obviously you are. There is little (real and perceived) choice to Windows (for most), and the lock-ins are quite obvious. What you should've asked here, if you werent confused, was: What is hps/lenovos/samsungs/what-nots retention rate selling pc's.