iPhone X IPHONE X BAND BURN?

[carltabs]

Hello,

I bought my Iphone X Space Gray on release day. Some 6 weeks in, I notice that the bottom of the metal band - to the left of the charging port (looking down) had discoloured. A small area appeared to be glimmering blue / white. To me it looked the colours you'd expect to see if the band had got hot, like a slight rainbow effect...

(I can't say I am aware of the phone getting hot however)

I took it back to apple and they swapped it, apparently as a good-will gesture, despite the fact it was very noticeable, and had no signs of misuse. I should be feel grateful.

The problem now is the replaced handset is also going the same way?!

Ever so slightly I can see the beginning of a shadow/discolouration in the exact same place as the previous handset. I suspect that this will continue to get worse.

My question is, has anybody else had this type of problem?

I have searched online and nothing obvious come to light.

I will try and attach a photograph of my new handset, where you may be able to just make out the slight discolouration beginning to start - to the left of the small screw.

Thanks in advance,

Carl

One last thing, I use the Apple Leather Folio case, and on the other handset which I had swapped, if you removed the case, you could still see a shadow of the case on the metal band at the bottom, the shape of the case on the part of the metal band which isn't protected.
Sadly I didn't photograph my previous iPhone to show you all.

 

[OcelotWreak]

I received my X first week of availability. So far, the spot you are referencing looks perfectly fine on mine - no discoloration like the image you provided. Have you plugged any 'special' dongles/devices into the Lightning port? Do you use Qi charging? Do you have credit cards with chips in your Apple Folio case? I was warned by an Apple Store employee NOT to put chip credit cards in a folio case and then use the Qi charging - apparently the charging mechanism may zark your credit cards when they are so close to the charging mechanism! However, I've not read of any actual examples of this happening.

 

[44267547]

If it's in that same location, perhaps it's something from the charging unit that you are using. It would not make sense that you would have the same defect two times in a row in the same area near the lightning port.

 

[carltabs]

I received my X first week of availability. So far, the spot you are referencing looks perfectly fine on mine - no discoloration like the image you provided. Have you plugged any 'special' dongles/devices into the Lightning port? Do you use Qi charging? Do you have credit cards with chips in your Apple Folio case? I was warned by an Apple Store employee NOT to put chip credit cards in a folio case and then use the Qi charging - apparently the charging mechanism may zark your credit cards when they are so close to the charging mechanism! However, I've not read of any actual examples of this happening.

Hi,

I do carry cards occasionally. But normally place them back into my proper wallet. So don’t charge with cards in the case.

I do use a QI CERTIFIED charger, so I’d like to think that should be ok.

I don’t plug anything into the port, except from time to time an Apple charging lead.

I’m wondering if the magnet in the lid of the case is causing it. The case flap will turn the screen on. Smart switch on feature. That’s just a hunch. Perhaps having a reaction to the QI charger

 

[TokMok3]

Hello,

I bought my Iphone X Space Gray on release day. Some 6 weeks in, I notice that the bottom of the metal band - to the left of the charging port (looking down) had discoloured. A small area appeared to be glimmering blue / white. To me it looked the colours you'd expect to see if the band had got hot, like a slight rainbow effect...

(I can't say I am aware of the phone getting hot however)

I took it back to apple and they swapped it, apparently as a good-will gesture, despite the fact it was very noticeable, and had no signs of misuse. I should be feel grateful.

The problem now is the replaced handset is also going the same way?!

Ever so slightly I can see the beginning of a shadow/discolouration in the exact same place as the previous handset. I suspect that this will continue to get worse.

My question is, has anybody else had this type of problem?

I have searched online and nothing obvious come to light.

I will try and attach a photograph of my new handset, where you may be able to just make out the slight discolouration beginning to start - to the left of the small screw.

Thanks in advance,

Carl

One last thing, I use the Apple Leather Folio case, and on the other handset which I had swapped, if you removed the case, you could still see a shadow of the case on the metal band at the bottom, the shape of the case on the part of the metal band which isn't protected.
Sadly I didn't photograph my previous iPhone to show you all.

Maybe a ring on the finger, you could be scratching the phone at the moment when you reach to your pocket to reach for the phone?

 

[carltabs]

If it's in that same location, perhaps it's something from the charging unit that you are using. It would not make sense that you would have the same defect two times in a row in the same area near the lightning port.

I have ordered a new charger ( as below) for collection tomorrow. Just in case. I agree, your suggestion sounds feasible.
Thanks, Carl

Belkin BOOST UP 5W Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8 and... https://www.amazon.co.uk/dp/B00TPLUZMI/ref=cm_sw_r_sms_c_api_xt7xAbK7RNXF1
[doublepost=1516221965][/doublepost]

Maybe a ring on the finger, you could be scratching the phone at the moment when you reach to your pocket to reach for the phone?

Hi,

I don’t wear rings. But get your point.
The mark does not show physical signs of damage. It is like a water mark. But I’d say the colour may suggest heat/burn related on my previous handset. Strange.

 

[TokMok3]

Hi,

I don’t wear rings. But get your point.
The mark does not show physical signs of damage. It is like a water mark. But I’d say the colour may suggest heat/burn related on my previous handset. Strange.

It seems that control quality is very poor in the first months caused by the tremendous demand of this devices. I hope that quality gets better in the coming months, but the good thing is that Apple has honor it's policy and they exchange your faulty device.

 

[44267547]

It seems that control quality is very poor in the first months caused by the tremendous demand of this devices. I hope that quality gets better in the coming months, but the good thing is that Apple has honor it's policy and they exchange your faulty device.

That's very difficult to make that accusation that Quality Control is "Very poor" in the first few months. Based on what? Because of what you read on a tech forum? You have to remember, Apple sells millions of iPhones across the world, which the majority of those are likely devices that are not experiencing all the issues that you read on here. I don't think this company would be successful as they are if they put out a product that had "Very poor quality control". All devices that are manufactured into the millions experience some issues. Its the nature of mass production.

Also, we don't know that quality control is associated with what's occuring with the OP's iPhone. This is a very unique issue alone that I have not heard or read before either. So I don't think it's appropriate to associate Apples quality control with something that we don't fully understand either through this thread.

 

[jav6454]

Unique issues tend to be manufacturing defects... however, a defect can appear at any time in the production run.

 

[Mahmood Al-Haddabi]

As you can see here probably I have the exact same issue!!!!

Hello,

I bought my Iphone X Space Gray on release day. Some 6 weeks in, I notice that the bottom of the metal band - to the left of the charging port (looking down) had discoloured. A small area appeared to be glimmering blue / white. To me it looked the colours you'd expect to see if the band had got hot, like a slight rainbow effect...

(I can't say I am aware of the phone getting hot however)

I took it back to apple and they swapped it, apparently as a good-will gesture, despite the fact it was very noticeable, and had no signs of misuse. I should be feel grateful.

The problem now is the replaced handset is also going the same way?!

Ever so slightly I can see the beginning of a shadow/discolouration in the exact same place as the previous handset. I suspect that this will continue to get worse.

My question is, has anybody else had this type of problem?

I have searched online and nothing obvious come to light.

I will try and attach a photograph of my new handset, where you may be able to just make out the slight discolouration beginning to start - to the left of the small screw.

Thanks in advance,

Carl

One last thing, I use the Apple Leather Folio case, and on the other handset which I had swapped, if you removed the case, you could still see a shadow of the case on the metal band at the bottom, the shape of the case on the part of the metal band which isn't protected.
Sadly I didn't photograph my previous iPhone to show you all.

 

[Newtons Apple]

There was another user who had this exact discoloring at their lightning port, in this forum.

It was even more pronounced.

https://forums.macrumors.com/threads/stainless-steel-discoloration-space-grey.2129286/

 

[Lekro]

I wonder if this has anything to do with holding the phone in a specific way. Most of the time I hold my phone on the bottom with my little finger that exact same spot where the discoloration occures. Also the people who reported use open bottom cases like the Apple Leather case.

I have an aluminium phone and my case isn't open bottom so no concerns for me, just an interesting observation.

 

[Newtons Apple]

It still looks like heat caused it to change colors and yet I can not see how that can be.

I think a Cape Cod cloth would remove it if it bothers anyone.

 

[44267547]

I wonder if this has anything to do with holding the phone in a specific way. Most of the time I hold my phone on the bottom with my little finger that exact same spot where the discoloration occures. Also the people who reported use open bottom cases like the Apple Leather case.

I have an aluminium phone and my case isn't open bottom so no concerns for me, just an interesting observation.

You might be onto something, and what I’m thinking, is that the sweat from somebody’s hand can actually cause some type a reaction/corrosion with the stainless, especially where the stainless bands come into contact with the skin. There was another thread that is linked in this thread, where someone had a very similar occurrence.

 

[Allyance]

Might be a reaction to the pH of your skin, do you have any problems with any other metals, such as watch bands? My wife could only wear 24kt gold earings.