iPhone X display not working on cold

samuraisamurai

macrumors newbie
Original poster
Oct 31, 2014
14
13
Hi,

I have a space gray 256gb iPhone X and I really like the phone, except...

I live in Finland and here is cold (-30-5°C) about 6 to 7 months in a year. Yesterday I noticed that when I'm outside and temperature hits about -1°C (~30°F) my iPhone X's display becomes working incorrectly. Some touches aren't recognized and some are not accurate at all. Problem solves itself after about 3-5 minutes of use, or when I go back indoors.

This is driving me crazy. Anyone else having this kind of problem with the phone?
 
Last edited:
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samuraisamurai

macrumors newbie
Original poster
Oct 31, 2014
14
13
Well, in fact I had the same issue just recently. It is around 5C degrees outside.
Well, what happened? Did it just go away or did you fix it somehow?
[doublepost=1510151089][/doublepost]
From iPhone X tech specs:

Oh, c'mon. iPhone 7 has exactly same specs and the screen works on -1-5°C where iPhone X is struggling.
 

macphin

macrumors member
Feb 26, 2006
62
4
Well, what happened? Did it just go away or did you fix it somehow?
I have spent 15 min. outside, so the problem was gone when the phone got warmer. I've noticed the touch was inconsistent and it was impossible to type quickly. Never happen before with any iPhones.
 
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samuraisamurai

macrumors newbie
Original poster
Oct 31, 2014
14
13
I have spent 15 min. outside, so the problem was gone when the phone got warmer. I've noticed the touch was inconsistent and it was impossible to type quickly. Never happen before with any iPhones.
Exactly same issue here.
 

sawah

macrumors 65816
Sep 13, 2010
1,005
248
I live in Minnesota and I have the exact same problem. Happy I stay inside to use it mostly!
 
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Aibocyrus

macrumors 6502a
May 26, 2015
767
638
Same problem here. I live in PA and it’s been happening to me too when going outside. The mornings and evenings are in the low 30s F. Not really bothered by it though. I don’t typically sit outside in the freezing cold and use my phone lol
 

Evofreak23

macrumors newbie
Sep 6, 2010
11
1
I ride my bike in winter with my fatbike and need a phone incase of emergency. My iphone 6 handle cold weather (-10c ish) ok during those winter riding . I want to get the iphone x but this is worrying me.
 

samuraisamurai

macrumors newbie
Original poster
Oct 31, 2014
14
13
I contacted Apple Support/Care with this issue, they said it's not normal and they asked me to reset my phone to factory settings and set it up as a new phone (not from backup), and if the problem continues, my device will be changed.
 

Lucifer666

macrumors 6502a
Sep 20, 2014
945
313
This is exactly the type of fun stuff we get with brand new (experimental?) products.

So, adding to the list: restricted environmental functioning: temp. Not a huge problem, but not for the sky patrol :D
 

macphin

macrumors member
Feb 26, 2006
62
4
I contacted Apple Support/Care with this issue, they said it's not normal and they asked me to reset my phone to factory settings and set it up as a new phone (not from backup), and if the problem continues, my device will be changed.
I have tried to force restart the iPhone while I was outside and this worked for me. Not sure for how long though. Try it.
 

samuraisamurai

macrumors newbie
Original poster
Oct 31, 2014
14
13
I contacted Apple Support/Care with this issue, they said it's not normal and they asked me to reset my phone to factory settings and set it up as a new phone (not from backup), and if the problem continues, my device will be changed.
Did what they asked, problem didn't go away. They will call me back tomorrow and I'll hear what's up next after Apple engineering team has checked out the problem.
 
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neferr

macrumors newbie
Sep 16, 2014
15
13
Also experiencing this problem. Only 40 degrees in Chicago, and the keyboard becomes unresponsive. It's about to get a lot colder.
 
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AndersBrohus

macrumors regular
Jul 7, 2012
112
1
Denmark!
Wow..
Then it was not just me :/

I live in Denmark and this morning it was around 1°C and my keyboard was not working correctly when walking from my car to my the office ..

Never been an issue before :O
 
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bova80

macrumors 6502a
Jul 8, 2008
581
33
Pittsburgh, PA
I had the same issue. 40 degrees in Pittsburgh, and when using iMessage it wasn't registering all the letters unless I went real slow. I'm running iOS 11.2 Beta so I didn't know if it was that.
 

naturalstar

macrumors 65816
Mar 9, 2012
1,261
991
Well this will certainly be interesting to revisit as it gets colder in large cities like Chicago and NYC where taking public transportation is common. Waiting outside for a bus or on an open ‘L platform in the Windy City? Downtown workers with the wind chill factor coming off the lake? Not cool at all.

Oh let me guess, people just need to buy yet another product so they can use their $1000+ phone properly.
 
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neferr

macrumors newbie
Sep 16, 2014
15
13
Well this will certainly be interesting to revisit as it gets colder in large cities like Chicago and NYC where taking public transportation is common. Waiting outside for a bus or on an open ‘L platform in the Windy City? Downtown workers with the wind chill factor coming off the lake? Not cool at all.

Oh let me guess, people just need to buy yet another product so they can use their $1000+ phone properly.
Yeah I'm thrilled to see how this is going to work in Chicago during the winter. If it can't manage 40F, we're screwed. #Coldgate is coming.
 
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