Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone X display not working on cold

S

samuraisamurai

macrumors newbie
Original poster
Oct 31, 2014
14
13
Hi,

I have a space gray 256gb iPhone X and I really like the phone, except...

I live in Finland and here is cold (-30-5°C) about 6 to 7 months in a year. Yesterday I noticed that when I'm outside and temperature hits about -1°C (~30°F) my iPhone X's display becomes working incorrectly. Some touches aren't recognized and some are not accurate at all. Problem solves itself after about 3-5 minutes of use, or when I go back indoors.

This is driving me crazy. Anyone else having this kind of problem with the phone?
 
Last edited:
  • Like
Reactions: 5pctoff
From iPhone X tech specs:

original_FDC1A1CA-4A57-4F0B-A2BA-A996D95EE7C9.jpeg
 

Attachments

  • 70879E3E-C526-4CBC-A5FC-303096095176.png
    70879E3E-C526-4CBC-A5FC-303096095176.png
    404.8 KB · Views: 486
  • Like
Reactions: jgelin, oneteam, macTW and 2 others
macphin said:
Well, in fact I had the same issue just recently. It is around 5C degrees outside.
Click to expand...

Well, what happened? Did it just go away or did you fix it somehow?
[doublepost=1510151089][/doublepost]
boshii said:
From iPhone X tech specs:

original_FDC1A1CA-4A57-4F0B-A2BA-A996D95EE7C9.jpeg
Click to expand...

Oh, c'mon. iPhone 7 has exactly same specs and the screen works on -1-5°C where iPhone X is struggling.
 
  • Like
Reactions: dk001 and 5pctoff
samuraisamurai said:
Well, what happened? Did it just go away or did you fix it somehow?
Click to expand...

I have spent 15 min. outside, so the problem was gone when the phone got warmer. I've noticed the touch was inconsistent and it was impossible to type quickly. Never happen before with any iPhones.
 
  • Like
Reactions: chfilm
macphin said:
I have spent 15 min. outside, so the problem was gone when the phone got warmer. I've noticed the touch was inconsistent and it was impossible to type quickly. Never happen before with any iPhones.
Click to expand...

Exactly same issue here.
 
I live in Minnesota and I have the exact same problem. Happy I stay inside to use it mostly!
 
  • Like
Reactions: Appl3FTW
Same problem here. I live in PA and it’s been happening to me too when going outside. The mornings and evenings are in the low 30s F. Not really bothered by it though. I don’t typically sit outside in the freezing cold and use my phone lol
 
I ride my bike in winter with my fatbike and need a phone incase of emergency. My iphone 6 handle cold weather (-10c ish) ok during those winter riding . I want to get the iphone x but this is worrying me.
 
I contacted Apple Support/Care with this issue, they said it's not normal and they asked me to reset my phone to factory settings and set it up as a new phone (not from backup), and if the problem continues, my device will be changed.
 
  • Like
Reactions: Jamalien, jgelin, dk001 and 3 others
This is exactly the type of fun stuff we get with brand new (experimental?) products.

So, adding to the list: restricted environmental functioning: temp. Not a huge problem, but not for the sky patrol :D
 
samuraisamurai said:
I contacted Apple Support/Care with this issue, they said it's not normal and they asked me to reset my phone to factory settings and set it up as a new phone (not from backup), and if the problem continues, my device will be changed.
Click to expand...
I have tried to force restart the iPhone while I was outside and this worked for me. Not sure for how long though. Try it.
 
samuraisamurai said:
I contacted Apple Support/Care with this issue, they said it's not normal and they asked me to reset my phone to factory settings and set it up as a new phone (not from backup), and if the problem continues, my device will be changed.
Click to expand...

Did what they asked, problem didn't go away. They will call me back tomorrow and I'll hear what's up next after Apple engineering team has checked out the problem.
 
  • Like
Reactions: Jm8457 and dk001
Also experiencing this problem. Only 40 degrees in Chicago, and the keyboard becomes unresponsive. It's about to get a lot colder.
 
  • Like
Reactions: naturalstar
Wow..
Then it was not just me :/

I live in Denmark and this morning it was around 1°C and my keyboard was not working correctly when walking from my car to my the office ..

Never been an issue before :O
 
  • Like
Reactions: chfilm
I had the same issue. 40 degrees in Pittsburgh, and when using iMessage it wasn't registering all the letters unless I went real slow. I'm running iOS 11.2 Beta so I didn't know if it was that.
 
Well this will certainly be interesting to revisit as it gets colder in large cities like Chicago and NYC where taking public transportation is common. Waiting outside for a bus or on an open ‘L platform in the Windy City? Downtown workers with the wind chill factor coming off the lake? Not cool at all.

Oh let me guess, people just need to buy yet another product so they can use their $1000+ phone properly.
 
  • Like
Reactions: Leonard1818
naturalstar said:
Well this will certainly be interesting to revisit as it gets colder in large cities like Chicago and NYC where taking public transportation is common. Waiting outside for a bus or on an open ‘L platform in the Windy City? Downtown workers with the wind chill factor coming off the lake? Not cool at all.

Oh let me guess, people just need to buy yet another product so they can use their $1000+ phone properly.
Click to expand...

Yeah I'm thrilled to see how this is going to work in Chicago during the winter. If it can't manage 40F, we're screwed. #Coldgate is coming.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back