iPhone X iPhone X popping noise

Discussion in 'iPhone' started by AndrewR23, Nov 3, 2017.

  1. AndrewR23, Nov 3, 2017
    Last edited: Nov 3, 2017
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
  3. Ntombi, Nov 3, 2017
    Last edited: Nov 3, 2017

    Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #3
    Oh yeah, that needs a replacement, no question.
     
  4. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #4
    At the Apple store. They said it’s normal. No retail replacements and no Genius Bar replacements here. Terrible.
     
  5. Gaprofitt macrumors 6502

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    Jul 30, 2009
  6. _Refurbished_ macrumors 68000

    _Refurbished_

    Joined:
    Mar 23, 2007
    #6
    Yea they have gotten terrible in the last few years.
     
  7. Aibocyrus macrumors 6502a

    Aibocyrus

    Joined:
    May 26, 2015
    #7
    That is certainly not normal. Mine doesn't do that. Make them go to a display X and try to replicate it if it is so "normal"!
     
  8. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #8
    Yup once none of there displays phone did it they agreed it’s defective. But no replacements they said.

    They said I have to call Apple and set up a new order.

    On a side note two of there displays had a green line on the side of the phone.

    On the phone with customer relations now.
     
  9. Mr D macrumors 6502

    Joined:
    Oct 11, 2007
    #9
    You really think they have replacements right now?
     
  10. Aibocyrus macrumors 6502a

    Aibocyrus

    Joined:
    May 26, 2015
    #10
    Oh good! At least there will be a resolution for you. Better than nothing!!
     
  11. Icecoldak macrumors member

    Icecoldak

    Joined:
    Nov 3, 2015
    #11
    Most ALL apple stores have Extra just for replacements out of the gate--Im sure they have some
     
  12. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #12
    They said 1-2 weeks away for white box replacements.
     
  13. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #13
    Some stores do, saw a guy with green line on his screen get replaced.
     
  14. skywalkerr69 macrumors 6502a

    skywalkerr69

    Joined:
    Jan 21, 2011
    Location:
    New York
    #14
    I’m sure he likes his phones bloatware free.
     
  15. pdxmatts macrumors 68000

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #15
    If your store has any in stock, then just return it and buy a new one. I wouldn't even deal with a replacement.
     
  16. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #16
    They don’t have any in stock. Customer relations told me to send it in for repair or do express replacement. They said I could also return it and wait the 4 weeks for shipping. This is ridiculous.
     
  17. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #17
    While it's annoying but why not use it for about 14 days and quite possible that your apple store may receive stock and then do an exchange then?

    I have a tiny scratch on the screen out of the box on my silver model. But I'm looking to exchange it to Space Gray when they have one in stock. I do have one on pre-order as well. But if I can get one quicker would be better.
     
  18. pdxmatts macrumors 68000

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #18
    This is so frustrating. I've read on other threads that they have been able to go into the store and exchange them. Another said the store manager is setting one aside for them on the next shipment that would probably be the next day or so. I would call your store directly and speak to a manager there. When the automated voice comes on say manager and it will connect you to a store rep, then ask to speak to a manager.
     
  19. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #19
    Ty for your advice. I went back into the store and the manager just got all my info. They are setting me aside a phone from the next shipment.
     
  20. pdxmatts macrumors 68000

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #20
    I'm so happy for you!! Glad you went back in. That's excellent news :D
     
  21. Iphonethenickel macrumors newbie

    Iphonethenickel

    Joined:
    Sep 10, 2017
    #21
    I had this issue with my iPhone 7 Plus. After a few months it stopped doing it. I’m thinking the adhesive needs to settle ? Either way good work on getting one set aside for you. My X has a slight pop noise if I apply a little pressure but nothing like your video!
     
  22. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #22
    Yup whats crazy is I could hear it by just touching the phone. Not even applying force. Apple immediately said its defective. Everything about that was a headache but now I wait for the call. Im hoping its 2moro. They said they had inventory for walk in customers up to 4 hours after they opened.

    Arden Fair Sacramento, CA.
     
  23. Iphonethenickel macrumors newbie

    Iphonethenickel

    Joined:
    Sep 10, 2017
    #23
    Man i’m happy they came out and acknowledged it. Keep me updated on the outcome!
     
  24. Nikos macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #24
    Experienced the same thing with my 7 Plus at release. The bottom two screws just needed to be tightened. No need for a replacement.

    I also didn't deliberately try to bend my phone, so there was never an issue. It's not anything to worry about.
     
  25. AndrewR23 thread starter macrumors 68040

    Joined:
    Jun 24, 2010
    #25
    bend the phone? lol ok. and the fact your 7 plus came like that and you had to tighten the screws is awful all around. None of my 6+, 6S+, or 7+ did this.
     

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74 November 3, 2017