iPhone X iPhone X proximity sensor issues

Discussion in 'iPhone' started by jocab64, May 11, 2018.

  1. jocab64 macrumors newbie

    Joined:
    May 27, 2008
    #1
    All of the sudden my iPhone X's proximity sensor started acting up. Moving my hand 2-3 inches above the screen causes the screen to turn on and off. This happens no matter what app I'm using. Browsing safari, watching movies (local or streamed) typing emails all cause this behaviour. Did I switch a setting unknowingly or is this behaviour anyone else is seeing?
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2

    There was one other member I saw in this forum having the same exact problem. This would be a hardware problem and you would only need to show them at the Apple store and they would fix or replace. The sensor should only work while on the phone.

    Update: Went back and searched and it was a 7+ with the sensor problem: https://forums.macrumors.com/threads/whats-wrong-with-my-phone.2115859/#post-26000818
     
  3. jocab64 thread starter macrumors newbie

    Joined:
    May 27, 2008
    #4
    Ok thanks. Sounded like a hardware issue. I'll head to the apple store.
     
  4. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #5
    Or contact Apple support for an express replacement they put a hold on your card till they get the old iPhone back
     
  5. Lp266 macrumors newbie

    Joined:
    May 15, 2018
    #6
    I’ve had the same issue since the newest update! I hope the next update fixes it. What did the Apple store do/ say?
     
  6. gadget_guy macrumors newbie

    Joined:
    Nov 6, 2017
    #7

    curious too. My X just seems to have started sometime in the past week with this proximity issue. Beyond annoying and disruptive to use the phone now. I hate the X more and more each month.

    Want to know if they replaced the phone or had some other fix short of that.
     

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