Here is what happened to my X, and I wanted to get some thoughts on the situation. iPhone X screen died, there was no image or backlight. Phone still responded to volume and vibrated. Restored phone with iTunes and still no luck. Went to the Genius Bar and they did a diagnostic, and the computer prompted them to take the phone and ship it off to engineers at Apple to assess the problem as it was something they have not run into yet. It’ll be a week or so before I get it back. I wish they could have swapped the phone out so I am not without it. And also hoping I don’t have any other issues with this unit. Is this normal? I haven’t seen this issue much online, and every iPhone I’ve had in the past gets swapped out with a different unit instead of making me wait.