Yep I saw your location after I posted. Even so, I wouldn't read too much into while their network is in this state.
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iPhone XS and XS Max Owners Complain of Wi-Fi and LTE Connectivity Issues
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Yep I saw your location after I posted. Even so, I wouldn't read too much into while their network is in this state.
That ignores the fact that more samples and diverse experiments lead to better results.
Also, it leads to the absurd incursion that testing is useless.
i actually just got a call from a senior rep that i spoke to yesterday, and said others are having the same problem, they are aware of it. They are working on fix. His words were "it's a software problem,there is nothing wrong with your phone"... he wanted me to send logs etc etc but said it would take 45 mins or so and i didn't have too but it would be helpful.. hopefully in the next iOS update this all gets sorted out.
Sweet baby Jesus I hope that rep is right and knows something we don't know!
I think what they were alluding to was that maybe these devices got a corrupt flash or a bad flash of the iOS from the factory, and by doing a DFU restore, it would correct that. I dunno, that is what it sounds like to me.
Although I am not having issues with mine so far, thank goodness, and although I have a dual band Fios router with separate SSIDs for 2.4 and 5, I mainly just connect my iPhone to the 2.4 anyway. I have a bunch of automation in my house I use with my Alexa and Google Home which only connect to 2.4, and if I use the 5ghz on my router with my phone, I can't access some of them, so I just stick with 2.4. It's fast enough or what I use on my phone at home.
I hope Apple gets it fixed soon by a software update. I really feel bad for all the people having problems.
I used to work at a major software company. At my prior company, one of the highest costs was test. There are literally millions of test scenarios and while every effort is made to test all, it is literally impossible to cover all scenarios. Automated test routines can only catch so much, and real world use is simply more complex than you can program. Companies do a great job finding most issues, but sometimes a case like this gets through. Doesn't help the end user, but it is just unbelievable how complex these operating systems are, and the amount of testing required.
I understand what you are saying, and I agree, but it seems in this case such a basic issue as WiFi reception would be one of the first in testing.
i was actually shocked myself he even called me back. He told me yesterday he wasn't back in work until friday and would call me back then. Hopefully he's not blowing smoke up my ass. We'll see
That tells me they knew the problem before hand and think that non tech people wouldn't notice the difference
Well, received my iPhone XS Max yesterday and just set it up today. Ran the test compared to my X, and huge difference between the phones in the same area.
So, since the phone was over $1,500 w/ AC, I’m just going to send it back. First Apple product I have ever had to do this with. I just don’t think that they will get this ironed out within my 14 day return window.
Was quite surprised when this thread popped up.
Perhaps, shouldn’t be given the last couple years.
So, since the phone was over $1,500 w/ AC, I’m just going to send it back. First Apple product I have ever had to do this with. I just don’t think that they will get this ironed out within my 14 day return window.
Was quite surprised when this thread popped up.
Perhaps, shouldn’t be given the last couple years.
Just as a follow up. I exchanged my iPhone XS today at the Apple store for a separate issue (original had chip in glass out of box) and the new iPhone XS has exactly the same issue with staying on 5 GHz. It starts out on 5 GHz and within a few minutes simply connects to the 2.4 GHz network (have an eero 1 st gen 3 node network) and never connects to 5 GHz again. Resetting network settings will temporarily fix it but then it reverts again. I restored from a backup. All other iOS devices in house connect and stay connected to 5 GHz. So don’t waste your time on a hardware swap. Can anyone else confirm whether a DFU restore and set up as new fixes this issue long term? I am tired of restoring at this point after iPhone XS #2.
Does anyone know if this “DrinkJuiceShelb” guy is legit? If so, my deepest gratitude. But I can imagine some douche making this up as a prank to get desperate and frustrated people to waste a few more hours and get even more frustrated.
So if you have a XS or Max with these issues, I’d wait to exercise the nuclear option until you get confirmation that it works from multiple credible sources.
If it can be done like that then this should be fixable with a software update anyway...
Don't know him, but he pinged two resources that will be able to confirm his statement if true.
You are just bluffing. I have the note 5 from 3 years ago and it has been updated to oreo and gets regular updates.
I have a note 2 from years ago and it is running fine with most LATEST version of apps. I bet iPhones from note2 era are now waiting to die (or have died) where apps are all outdated versions and you cannot update them at all.
Okay, I get you don't like Notes... your point is?
Notes are one of my favorite devices, to be frank, I don't care what other people thinks.
Well, I wouldn’t get the XS/XR until this works out, if ever. But before getting an 8, put its picture next to an X, an XS series, a Galaxy S8 or S9. Look at them. Compared to those phones the 8 looks like an out of date 1974 toy. It’s ugly and I would be embarrassed if anyone saw me carrying it.
I have both the S7 Edge (Not a note, but I assume similar experience) and the iPhone 7+.
While it is true that the 7+ received more updates than the S7 Edge, I think most people would consider Apple updates as "malware". My 7+ is horribly slow; it's slower than the S7 Edge and it's very sluggish. It's battery life is horrendous and it just keeps getting worse with each update.
My S7 Edge is still stuck on Android 7.X, but it's faster than when I got it at launch, its battery is almost the same as when I first bought it, and it just doesn't feel "sluggish".
At this point, I'd rather have no updates than updates that make your device worse with each iteration.
There's something wrong with your 7+ then. I just traded mine in (had it for a year and a half), and it was smooth as butter, especially on ios12.
Thanks to all of you for the thread. I have the X with the Qualcomm modem and it works great. I ordered the XS although I was a tad insecure about the Intel Modem. It came today and before I did anything, I saw this thread - and it's on its way back to Apple. With a phone that works great - I don't need the aggravation of connectivity issues. I live in Washington DC in an area by the river and the cell towers are tilted up and don't really reach me. WiFi to connect to cellular has been a real gift (with my Qualcomm modem).