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iPhone XS and XS Max Owners Complain of Wi-Fi and LTE Connectivity Issues

Don909 said:
I went to the Apple store today (BTW the staff were excellent) and provided detailed iPhone XS Max stats comparing my wifi coverage in my basement versus the home office (where my router is located).

In the basement wifi speeds and signal strength dropped to 0 for the 5Ghz band for my iPhone XS Max while my other Apple devices (iPhone 7+ and iPad Pro) had no problem getting strong signal strength from my Linksys WRT1900AC router's 5Ghz signal and speeds were 80mbps+ (not as good as in my office but entirely OK for me).

The XS could not detect the 5Ghz signal in the basement and had no problem with the 2.4 band although speeds were <5mps (not acceptable for me).

In my office the XS wifi speeds were excellent and equivalent to my other Apple devices.

Apple generously swapped my phone to the same model. I used that phone as soon as I got home with only the Speedtest app installed and unfortunately I had almost exactly poor results.

I hope a software update fixes this issue or I will return the XS phone and keep my trusted 7+. I have tried all the posted possible solutions for this issue.

The other XS features are excellent compared to my 7+.
Click to expand...
This is extremely discouraging news because it sounds like there's a possibility that this could be a hardware design issue. If that is the case, no software update can resolve it. I sincerely hope that is not the case!
 
Inferior Intel modem on the inside vs. Qualcomm. The one thing Apple did not mention about their “Best iPhone ever”
 
I'm having calls break-up and sound robotic/static - XS Max - WiFi calling is off. Did not have this issue with the X.
 
UK user on Three network here

Xs Max keeps dropping 4G/LTE 2 bar reception dropping back to 3G

Fix better be here soon else it goes back end of the week before return window closes.
 
dannys1 said:
Ironically mine is better than the X!

Wifi works in place that was always dead for me, but better still - there's no celluar signal at home but when I left, though the X would show full 4G but never work until I put it in Airplane mode for a while and then let it "search" for the network again.

So far the Xs has been flawless it gets the 4G network earlier and it works straight away - I always assumed it was the network around here that was poor as other people have problems, but maybe the X was actually faulty. I don't know, but i'm chuffed with the Xs so far!
Click to expand...

2.4Ghz WiFi travels further than 5Ghz which might explain your Wi-Fi working in areas before.
 
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I've been having issues with really low framerate on videos from iTunes, Trailers app, and YouTube. Anyone else?
 
I am within the return window and I am strongly considering doing so. If this is indeed an Intel modem thing this could get very ugly very fast. Wildfire! Why can't Apple get things together as of late?
 
Don909 said:
I went to the Apple store today (BTW the staff were excellent) and provided detailed iPhone XS Max stats comparing my wifi coverage in my basement versus the home office (where my router is located).

In the basement wifi speeds and signal strength dropped to 0 for the 5Ghz band for my iPhone XS Max while my other Apple devices (iPhone 7+ and iPad Pro) had no problem getting strong signal strength from my Linksys WRT1900AC router's 5Ghz signal and speeds were 80mbps+ (not as good as in my office but entirely OK for me).

The XS could not detect the 5Ghz signal in the basement and had no problem with the 2.4 band although speeds were <5mps (not acceptable for me).

In my office the XS wifi speeds were excellent and equivalent to my other Apple devices.

Apple generously swapped my phone to the same model. I used that phone as soon as I got home with only the Speedtest app installed and unfortunately I had almost exactly the same poor results.

I hope a software update fixes this issue or I will return the XS phone and keep my trusted 7+. I have tried all the posted possible solutions for this issue.

The other XS features are excellent compared to my 7+.
Click to expand...
 
jhill-evans said:
2.4Ghz WiFi travels further than 5Ghz which might explain your Wi-Fi working in areas before.
Click to expand...

I believe it was always using 2.4ghz in that area anyway as it's two brick wall rooms away from either AC access point I run.
 
This happened to my xs max. Stopped working completely. Only when I started driving did it find a new tower and connect. (Also I love how even apple autocorrect hates the names of these phones.)
 
My LTE (Project FI aka T-Mobile) on XS Max

dil4S6a1t82vgPmG2-AqSb0j71ANMlPIZGWwJSUtAD_fai8sv4_Qm2F_gEAu8t381yQAvvBQw4Ibuq9V18wKz5Mt_7bpn5L_RHwFwnWQ2BNG_midCdW7SfAINAYMRm-V-KU869Q8hOrPQ5IW6NHXYbosvc98ULtIJlVfqPQdzuPuknO2HGQ2Ze9Ky_d-usc_qrjU5GpBvwFFbI7jVvOxKKHFS_8P_vAz71zRRqU5qvnwH4tBkMS96vh9fLnaf8Wbf0Ku8RPeBquvNzb5qULRCgbxdetmpYYh0RK_osQEek0KBBBuEaFa8TyQmdAv2yOXA298bXSCPa-L9e_sbomUcvSaY-c2e1vPr_lgLyF1w1Dc1-fuKauYAniAxvljlVsIQgD5zDSF_i3purY4iopozEbKo5YKNtjikT76RrVJYQwOwDWAjO_BO41_PnTs7w2k3OyJfBcS_P_bSM3ORJSwVX-HXQUA1AwT3TarhHC7OvGjAxjXzAseXhhM450BTIUPjkzuhSeDtKwHVFQkyuh-O7k7UwszjYaGA3tXgbyLlcoDqtwwagDsf8TvuIrU16sz8aXuSyId1AQbqSa9AHnDLg6JumydtIu-xsoRrTAizVNtVRT_LeVZPIdGPw=w596-h1289-no
 
1071318 said:
This is extremely discouraging news because it sounds like there's a possibility that this could be a hardware design issue. If that is the case, no software update can resolve it. I sincerely hope that is not the case!
Click to expand...

I have an XsMAX in Sprint and it gets One Bar in places my old S8+ got 3-4 bars.
However it’s does connect to LTE yet when it does connect to LTE it is slower. But offers a more stable connection.
WiFi so far zero issues.
This is Shapping up to be Anetnna Gate 2.0
Apple design an extra Antenna and yet decided to cut RF antenna signal power.

I’ll give this issue a Firmware Update to be resolved.
 
Sitting here watching the WiFi connection bounce up and down on my Xs. Never did I see that on my 8+ and it’s not doing it on my wife’s 8 that I am looking at right now either. It’s solid. Sad :(
 
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When I was at the Apple store this past weekend and trying out both, XS and Max, I've noticed the XS started having issue loading on the internet over the WiFi and not the Max. During this time, I was simultaneously checking the WiFi speed of both just out of curiosity if one was faster than the other. I wonder if it was a coincidence or it was real issue as stated by some.
 
elvisimprsntr said:
Since US carriers stopped subsidizing new phones with a contract, my upgrade cycle has been once Apple stops providing iOS updates for any particular device. Lowers my annual cost of ownership and my bank account will be bigger as a result.

I'm sticking with my trusty iPhone 6 Plus. Apple replaced my battery for $29 in March, so I should be able to get another 4+ years out of it. I still have a mint condition iPhone 4 as a backup. At some point I may just get a GSM retro brick phone in protest of poor battery life and reception.


View attachment 788240
Click to expand...

Except carriers also stop supporting old frequencies and standards. For example, the famous Nokia 5110 that was super successful probably wouldn't be able to connect to any network today. AT&T shut off their 2G GSM network last year, and T-Mobile runs it only in super limited areas. If I recall correctly, I think 2G GMS for phone calls it shut off all over - the few remnants are only for data for devices like vending machines and parking meters and such.

You don't have to go very far back. 3G service today is really bad compared to what it was back in ~2010 - most of the spectrum has been repurposed to LTE. So using 3G phone today would be a pretty bad experience.
 
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for wifi, if your far away then yes it should go to 2.4. the problem is it still goes to 2.4 even when the 5ghz is a strong signal that should not happen (that one should be an easy enough firmware fix)... for example, I have a wireless AP near my foot. my ipad is on the same SSID. the ipad is on 5ghz. the iphone max joined at 5ghz but then jumped to 2.4.
 
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