iPhone XS Max iPhone Xs Max black screen of death

Discussion in 'iPhone' started by kjotwani, Oct 12, 2018.

  1. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #1
    iPhone Xs Max just won't switch on. Tried the Vol up, Vol Down, Side Power Button procedure but no go. Connected to charger, iTunes nothing works.
    Anyone any suggestions apart from going to Apple Store?
     
  2. predation macrumors 65816

    Joined:
    Apr 3, 2013
  3. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #3
    If you are within your 14 day return window, take the box that came with it and return it and rebuy. If outside of the 14 day return window then set up genius bar appointment and have technician take a look at.
     
  4. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Out of millions of phone, there will always be some that fail.
     
  5. furam90 macrumors regular

    Joined:
    Jun 15, 2010
    #5
    Mine did this today for about 2 minutes- no way to turn it on. Eventually I plugged it into the charger and mashed buttons and it powered up after a minute or so. (Battery was at 50 percent)
     
  6. Will2145 macrumors 6502a

    Will2145

    Joined:
    Nov 8, 2012
    Location:
    Vancouver, Canada
    #6
    Mine actually did this yesterday.
    Screen was unresponsive as was the power/volume buttons. Five minutes later, the screen turned on again. Weird.
     
  7. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #7
    Whaaaaaaaaaat? LOL
    Just like people.
     
  8. ET3SW macrumors regular

    Joined:
    Nov 6, 2011
    Location:
    Houston, TX
    #8
    Same. Took about 5 min and then it was like nothing happened. It was yesterday as well
     
  9. Five_Oh macrumors regular

    Five_Oh

    Joined:
    Jan 7, 2017
    Location:
    Flyover Country, USA
    #9
    I humbly submit the failure rate of humans dwarfs that of iPhones.
     
  10. now i see it macrumors 68030

    Joined:
    Jan 2, 2002
    #10
    Time to add another Gate to the growing XS list...
     
  11. decypher44 macrumors 6502

    decypher44

    Joined:
    Feb 24, 2007
    Location:
    Orange County, CA
    #11
    Mine has been unresponsive at times. Not for 5 minutes, but for about 30 seconds. It’s kind of annoying.
     
  12. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    Agreed. At least 50% are defective for sure.
     
  13. Five_Oh macrumors regular

    Five_Oh

    Joined:
    Jan 7, 2017
    Location:
    Flyover Country, USA
    #13
    Some days, I think your estimate might be low...
     
  14. YassenX macrumors newbie

    YassenX

    Joined:
    Oct 14, 2018
    #14
    My Xs Max 256 GB died today as well, i had it for 16 days. No power, no itunes... Nothing. Tomorrow must go to service.
     
  15. kjotwani thread starter macrumors regular

    Joined:
    Sep 11, 2014
    #15
    Mine suddenly started working in a few hours. Dunno what did the trick. The phone did die thrice after that again but I am on 12.1 beta so for now attributing it to the software.
     
  16. /macuser macrumors member

    Joined:
    Jul 22, 2013
    #16
    I had this happen. Vol Up, Vol Down + Power restarted mine. only happened once. I am on the beta
     
  17. Renho macrumors 65816

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #17
    i am also on 12.1 beta 4 and it just turned off for 30 minutes now and wont turn back on. xs max...****
     
  18. AppleWes macrumors 6502

    AppleWes

    Joined:
    Oct 9, 2013
    #18
    Not saying the OP does, but I would never trust a beta on my main device. I've seen regular non-beta versions fail enough... can't add beta to to that!

    I depend on my phone for work/family/etc, so I guess that plays a major factor too.
     
  19. Renho macrumors 65816

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #19
    So do i, I own my own business and it’s my work phone. I do all major release betas on it. Never had any big issues.
     
  20. upnorth85 macrumors 6502a

    upnorth85

    Joined:
    Oct 2, 2011
    Location:
    MN, USA
    #20
    I generally do Beta's towards the end of the beta development phase for the next iOs.
     
  21. Renho macrumors 65816

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #21
    Ya that’s usually a good way to go, beta 4/5 and up...But I’m stupid and want to try all the new crap out.. I never do .1 or .2 betas but I did for 12.1 to see if my reception issue was fixed. It was not.
     
  22. jtrue28 macrumors 6502a

    jtrue28

    Joined:
    Apr 10, 2015
    Location:
    Lexington, KY
    #22
    May have been nice to point out you were on a beta version in the OP. JFC.
     
  23. idntknw macrumors regular

    Joined:
    Nov 11, 2012
    #23
    I'm not on the beta and this happened to me also. Finally after 30 secs or so after touching buttons it came back.
     
  24. matsgs macrumors newbie

    matsgs

    Joined:
    Oct 12, 2018
    #24
    This is happening to my iXs Max as well. It shuts down, and restarts all by itself. It's happening with a 2-5 minute interval. I have scheduled a phone call tomorrow. I've been on iOS 12.1 beta 3 and 4, and now on the official release of 12.0.1.
     
  25. Renho macrumors 65816

    Renho

    Joined:
    Sep 15, 2014
    Location:
    SR, CA
    #25
    Mine was off till Apple techs got it back up an hour later. I swore I tried vol up vol down and power but it came on when he did it.

    They ran diagnostic and only thing it found was that I was on beta. Nothing else wrong.
     

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