iPhone XS Max iPhone Xs Max black screen of death

[kjotwani]

iPhone Xs Max just won't switch on. Tried the Vol up, Vol Down, Side Power Button procedure but no go. Connected to charger, iTunes nothing works.
Anyone any suggestions apart from going to Apple Store?

 

[predation]

Return / rebuy

 

[Shadowbech]

iPhone Xs Max just won't switch on. Tried the Vol up, Vol Down, Side Power Button procedure but no go. Connected to charger, iTunes nothing works.
Anyone any suggestions apart from going to Apple Store?

If you are within your 14 day return window, take the box that came with it and return it and rebuy. If outside of the 14 day return window then set up genius bar appointment and have technician take a look at.

 

[Newtons Apple]

Out of millions of phone, there will always be some that fail.

 

[furam90]

Mine did this today for about 2 minutes- no way to turn it on. Eventually I plugged it into the charger and mashed buttons and it powered up after a minute or so. (Battery was at 50 percent)

 

[Will2145]

Mine actually did this yesterday.
Screen was unresponsive as was the power/volume buttons. Five minutes later, the screen turned on again. Weird.

 

[bruinsrme]

Out of millions of phone, there will always be some that fail.

Whaaaaaaaaaat? LOL
Just like people.

 

[ET3SW]

Mine actually did this yesterday.
Screen was unresponsive as was the power/volume buttons. Five minutes later, the screen turned on again. Weird.

Same. Took about 5 min and then it was like nothing happened. It was yesterday as well

 

[Five_Oh]

Whaaaaaaaaaat? LOL
Just like people.

I humbly submit the failure rate of humans dwarfs that of iPhones.

 

[now i see it]

Time to add another Gate to the growing XS list...

 

[decypher44]

Mine has been unresponsive at times. Not for 5 minutes, but for about 30 seconds. It’s kind of annoying.

 

[Newtons Apple]

I humbly submit the failure rate of humans dwarfs that of iPhones.

Agreed. At least 50% are defective for sure.

 

[Five_Oh]

Agreed. At least 50% are defective for sure.

Some days, I think your estimate might be low...

 

[YassenX]

iPhone Xs Max just won't switch on. Tried the Vol up, Vol Down, Side Power Button procedure but no go. Connected to charger, iTunes nothing works.
Anyone any suggestions apart from going to Apple Store?

My Xs Max 256 GB died today as well, i had it for 16 days. No power, no itunes... Nothing. Tomorrow must go to service.

 

[kjotwani]

Mine suddenly started working in a few hours. Dunno what did the trick. The phone did die thrice after that again but I am on 12.1 beta so for now attributing it to the software.

 

[/macuser]

I had this happen. Vol Up, Vol Down + Power restarted mine. only happened once. I am on the beta

 

[Renho]

i am also on 12.1 beta 4 and it just turned off for 30 minutes now and wont turn back on. xs max...****

 

[AppleWes]

Not saying the OP does, but I would never trust a beta on my main device. I've seen regular non-beta versions fail enough... can't add beta to to that!

I depend on my phone for work/family/etc, so I guess that plays a major factor too.

 

[Renho]

Not saying the OP does, but I would never trust a beta on my main device. I've seen regular non-beta versions fail enough... can't add beta to to that!

I depend on my phone for work/family/etc, so I guess that plays a major factor too.

So do i, I own my own business and it’s my work phone. I do all major release betas on it. Never had any big issues.

 

[upnorth85]

I generally do Beta's towards the end of the beta development phase for the next iOs.

 

[Renho]

I generally do Beta's towards the end of the beta development phase for the next iOs.

Ya that’s usually a good way to go, beta 4/5 and up...But I’m stupid and want to try all the new crap out.. I never do .1 or .2 betas but I did for 12.1 to see if my reception issue was fixed. It was not.

 

[jtrue28]

May have been nice to point out you were on a beta version in the OP. JFC.

 

[idntknw]

I'm not on the beta and this happened to me also. Finally after 30 secs or so after touching buttons it came back.

 

[matsgs]

This is happening to my iXs Max as well. It shuts down, and restarts all by itself. It's happening with a 2-5 minute interval. I have scheduled a phone call tomorrow. I've been on iOS 12.1 beta 3 and 4, and now on the official release of 12.0.1.

 

[Renho]

Mine was off till Apple techs got it back up an hour later. I swore I tried vol up vol down and power but it came on when he did it.

They ran diagnostic and only thing it found was that I was on beta. Nothing else wrong.