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iPhone XS Max iPhone Xs Max black screen of death

My Max has done this twice since launch. Once in January and happened last week. The Up, Down, hold power for 10 seconds worked both times. I also reached out to support and they ran hardware diagnostics and found no issues there. I've encountered more little annoying glitches with the Max over every other iPhone I've owned.
 
Fingers crossed they’ve resolved the issue on mine as its been stable. The only thing they did differently last time was to restore the phone as a new phone, but plugged in to iTunes rather than just doing it over the air. Apparently if you update over the air, the base firmware isn’t re-flashed, so if there’s something corrupt in there, its going to still be there.
 
Mine did this on Friday. Put it in my pocket working fine, took it out of my pocket 10 minutes later and it was completely dead. Almost ran home, plugged it in at the wall, nothing worked for about over an hour until eventually the screen came on telling me to plug it into iTunes. No data loss thankfully, but concerning. Hopefully it’s just software?
 
I have this issue on my 1.5 months old iphone xs max. I'm on my 2nd xs max - the first one was replaced after diagnostics from apple that they were unable to power it back on. The 1st replacement which I am using right now had one instance of a black screen a few days ago running the latest ios 12.2. I find it really bizarre that the replacement has the same issue. Hopefully this is a software glitch that they are aware of.

It's disappointing to see my very expensive iphone xs max isn't stable like my old iphone 6+ I replaced. Apple's quality control definitely has gone down over the years.
 
vaugha said:
I have this issue on my 1.5 months old iphone xs max. I'm on my 2nd xs max - the first one was replaced after diagnostics from apple that they were unable to power it back on. The 1st replacement which I am using right now had one instance of a black screen a few days ago running the latest ios 12.2. I find it really bizarre that the replacement has the same issue. Hopefully this is a software glitch that they are aware of.

It's disappointing to see my very expensive iphone xs max isn't stable like my old iphone 6+ I replaced. Apple's quality control definitely has gone down over the years.
Click to expand...
And yet others had different experiences with both the iphone 6 and the max. One anecdotal case is not indicative that quality control has gone "downhill", given a percentage of units always has issues (from every manufacturer)
 
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I7guy said:
And yet others had different experiences with both the iphone 6 and the max. One anecdotal case is not indicative that quality control has gone "downhill", given a percentage of units always has issues (from every manufacturer)
Click to expand...

Defend apple all you want. It doesn't appear to me that I'm the only one w/ the issue.
 
vaugha said:
Defend apple all you want. It doesn't appear to me that I'm the only one w/ the issue.
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The flip side is issues have been have been happening for iPhone releases for many years. And while I hope you get any issues ironed out, there is no evidence to support your assertion, other than a wet finger in the air.
 
I7guy said:
The flip side is issues have been have been happening for iPhone releases for many years. And while I hope you get any issues ironed out, there is no evidence to support your assertion, other than a wet finger in the air.
Click to expand...

And neither is there evidence to support your assertion.
 
I7guy said:
And yet others had different experiences with both the iphone 6 and the max. One anecdotal case is not indicative that quality control has gone "downhill", given a percentage of units always has issues (from every manufacturer)
Click to expand...

This, exactly. Here's another anecdote: my old 6 was the only iPhone I've ever had that simply crapped out. Wouldn't even turn on. The timing was pretty good, since this failure occurred just days before the 7 was released. Because my subsequent iPhones never died - I guess that means Apple's QC has actually improved over the years!

At least, across a sample size of n=1.

To be clear: I think one could certainly make the case that on some level, Apple's QC has indeed declined. However, one's own personal experience will not effectively make that case.
 
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NJHitmen said:
This, exactly. Here's another anecdote: my old 6 was the only iPhone I've ever had that simply crapped out. Wouldn't even turn on. The timing was pretty good, since this failure occurred just days before the 7 was released. Because my subsequent iPhones never died - I guess that means Apple's QC has actually improved over the years!

At least, across a sample size of n=1.

To be clear: I think one could certainly make the case that on some level, Apple's QC has indeed declined. However, one's own personal experience will not effectively make that case.
Click to expand...

I won't repeat what I said earlier. You're allowed to disagree, it's within your prerogative and I will certainly agree to disagree.
 
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vaugha said:
And neither is there evidence to support your assertion.
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Since there seems to some pedanticism, a simple google search with one hit per phone number would prove the point.

As for "defending Apple", I'm defending my experiences and making a claim based on my experiences...just like you are.
 
I7guy said:
Since there seems to some pedanticism, a simple google search with one hit per phone number would prove the point.

As for "defending Apple", I'm defending my experiences and making a claim based on my experiences...just like you are.
Click to expand...

Thanks for pointing it out. Likewise.
 
vaugha said:
Thanks for pointing it out. Likewise.
Click to expand...
Correct. There is no evidence to support Apple quality control on iPhones has gone downhill since the iPhone 1. In fact it probably has gotten better due to better technology and processes. If you have hard evidence I’d like to read it.
 
I7guy said:
Correct. There is no evidence to support Apple quality control on iPhones has gone downhill since the iPhone 1. In fact it probably has gotten better due to better technology and processes. If you have hard evidence I’d like to read it.
Click to expand...

Since you're disputing otherwise, I'd like to believe your claim if you have evidence as well.
 
vaugha said:
I have this issue on my 1.5 months old iphone xs max. I'm on my 2nd xs max - the first one was replaced after diagnostics from apple that they were unable to power it back on. The 1st replacement which I am using right now had one instance of a black screen a few days ago running the latest ios 12.2. I find it really bizarre that the replacement has the same issue. Hopefully this is a software glitch that they are aware of.

It's disappointing to see my very expensive iphone xs max isn't stable like my old iphone 6+ I replaced. Apple's quality control definitely has gone down over the years.
Click to expand...

The black screen bug as appeared time and time again since the iPhone 4. It can appear once in a blue moon or occur more often and can effect all iOS devices. Not had it on my XS Max yet but had it on my week old iPad Pro 12.9 3rd gen. reset and carry on, not had it since.
 
vaugha said:
Since you're disputing otherwise, I'd like to believe your claim if you have evidence as well.
Click to expand...
Purposely worded as an opinion, with the word “probably”. But we've come full circle. We don't have access to Apple manufacturing metrics to know about their quality assurance and control. There is only anecdotal evidence.
 
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Marshall73 said:
The black screen bug as appeared time and time again since the iPhone 4. It can appear once in a blue moon or occur more often and can effect all iOS devices. Not had it on my XS Max yet but had it on my week old iPad Pro 12.9 3rd gen. reset and carry on, not had it since.
Click to expand...

If this bug really indeed affects ipads like you said, then I'm steering clear of it until it's fully resolved. It was under my radar recently, but your post made my suspicion clear.

I7guy said:
Purposely worded as an opinion, with the word “probably”. But we've come full circle. We don't have access to Apple manufacturing metrics to know about their quality assurance and control. There is only anecdotal evidence.
Click to expand...

You said so.
 
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vaugha said:
If this bug really indeed affects ipads like you said, then I'm steering clear of it until it's fully resolved. It was under my radar recently, but your post made my suspicion clear.



You said so.
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It’s been a random issue for years. Happens so randomly though it’s a non issue. I’m guessing you have never used a windows pc, Mac, android device, windows mobile device. Blue screens, kernel panic, device freezing and lockup’s.
 
matsgs said:
This is happening to my iXs Max as well. It shuts down, and restarts all by itself. It's happening with a 2-5 minute interval.
Click to expand...

Any word about how to get that fixed. I already have a short attention span, fits me I guess, but it's a terrible annoyance nonetheless!
 
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