Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Originally posted by CmdrLaForge
No - I don't. Where is the thread ?

I have a G3 iBook 900MHz. No problems so far. Can anyone explain what the problems exactly are and after which time of use they happen ?

Thanks and cheers

The symtoms usually are made up of a flickering/distorted screen and system freezes that go along with it. For some, the screen might go out completely. There are other problems and symptoms that can result from a faultu logic board, but this is the most common. It looks something like this

It can happen at any time.

My iBook G3/900 is in the shop for repairs for the second time since October; both were logic board problems.

I've had the petition and class-action site links in my sig for a couple weeks now, and yes, I'm signed up as part of the class action suit.
 
Originally posted by geerlingguy
If you've taken the risk of purchasing an iBook or other laptop, you should get insurance (in the form of AppleCare). I have an iBook G4, just purchased yesterday, and I will get AppleCare for three years of support so that if there are any problems, I will get a replacement part from Apple.

I may be misunderstanding the iBook users' claims, but I think most just want to get some money for their irresponsibility... :rolleyes:

If I am wrong, let me know.

P.S. I LOVE the iBook!!! according to Altivec Fractal Carbon, this baby is 4 times as fast as my previous G4/400 Gigabit!!! (I have the 933 Mhz iBook G4)

My iBook was never dropped, beaten, or otherwise mangled. I outfitted my backpack with foam lining to prevent damage to my iBook when i carry it around. I warned everyone who handled it not to pick it up by the left side where the logic board is. The reason why I signed up with the class action suit was not to get money. I can care less about the cash (I'd end up with a measly amount anyway!) I signed up simply to call attention to this issue and get Apple to acknowledge it.

I just hope that with this publicity Apple will admiot the problem and the class action suit will not have to go forward.
 
Originally posted by carletonmusic
calling it irresponsible may not be the wisest wording. A faulty product deserves a recall/repair if the vendor finds out about it. Knowledge of the motherboard problems (crapping out after a year is a BIG problem) is grounds enough for Apple to be sued. No one should be forced into buying Apple care. That is designed to cover incidental complications, not proscribed problems.


wise words.

I have a two month old Al 15" powerbook, and the screen is, quite frankly, awful. It was delivered with 2 dead pixels, and is now up to 4, but worse has 6 very prominant white spots. for a £2+K machine, i find it completely unacceptable. yes, I do have apple care, but this machine is much needed for work. Sending it off to apple to be fixed (when they admit that there isn't a guaranteed 'fix') always takes weeks, if not months, judging from prior experience of apple europe.

I suppose the point I'm trying to make is all these anecdotal issues - pb's, ibooks and ipods - suggest a drop in general quality control. Apple care should not be a 'must' when you buy something, merely an optional extra, and it certainly shouldn't be used by apple as a way of fixing issues post release. It may also be possible to get your ipod fixed at an apple store, but remember that outside the US apple stores are as rare as, well, rocking-horse poo! ;)
 
For those who are marginalizing the iBook issue, I'm glad that you are happy with your apple equipment, and haven't had to experience the problem. I agree, that generally class action suits are pretty lame, and don't accomplish much. I also think that as an iPod owner, the iPod suit is lame, you don't sue your phone company cause you were the a battery on your cell phone out quick. As well, I felt the class action suits for older G3 owners who didn't have full OS X support was pretty lame too. I qualified for both, but haven't signed up for either because it was simply lame.

Anyhoo, as for the iBook though.... this is real. And yah, you don't hear a lot of people mouthing off on the forum, but do a search on the web, and you'll find a ton of people have had the problem. I own two ibooks. One of which is a desk model, it really never moves. To say I bring the probelm on myself, well would be naive. As I pamper that computer like crazy because it is a laptop. Anyhoo, shortly after the warrantee period on both units, the screen began to show problems like those described above. Pretty lame really. I wasn't mad, didn't vent, just wrote it down to really bad luck and moved on, got a new laptop etc etc. However, after venturing out to learn if there was some loose wire or something I could fix, I realized by doing searches just how many ibooks have failed. A crazy high number. All with the same description of problems. My nicer of the two, it even gives me a nice little electric shock about once a day just from touching the bottom of the case. That says to me that something surely isn't write.

Anyhoo the problem is very real, and wide spread, of course it doesn't effect everyone or Apple would have done something by now. But it effects enough people Apple should surely do something about it. When the eMacs had a large screen failure rate, Apple was replacing Motherboards and many many units. I would say from our Mac shop we had at least 1/3 of the units come back. Eventually they tagged the problem as cable on the motherboard, and replaced those as well. But never did offer a standard recall. Which to me seems odd. If you know there is an issue that will cause most machines to fail... why not let your customers know, and why not fix it.

With the iBook, I'm most amazed that still current models are having the problem. It's as if Apple still hasn't even recognized that it is an issue, and from what I gather, it's an easy one to fix, better cables, a bigger whole, and away you go.

Anyhoo, even though I dislike class action suits, I'm looking to sign this one. As it just doesn't seem right to let it slip. As well, one of the laptops was sent in when it had some problems. Apple only fixed one of the two issues. Leaving the screen issue unresolved, only to later go out completely. Anyhoo, sadly to say, as someone who has qualified for any and all Apple Class action suites as of late. And as someone who has basically laughed at the others. I think this once, the suite might have some merit. And I am thinkgin hard about siging on.

Guess we'll have to wait and see what happens.
 
Anyone who signed on any of these lawsuits is looking to get money. If that was the case then why sue them for money then?? Because you could just sue and get them to just fix it.

According our local Apple Rep. Apple already knows about the issue and is working toward a solution. He said the bad press will probably kill all sales for the rest of the yr.

Maybe PC users predictions that Apple won't live beyond 05' are now coming true..

I was watching the news and now I've seen two spots that have said DON'T BUY APPLE because they break and their batteries don't last.

Maybe IBM will buy out Apple.
 
iBook and iPod

I have a iBook 12.1 800 combo and a 3G 30 Gig iPod. No problems with them.

As far as I can tell they're built like tanks.

I've dropped my iPod in a puddle twice from about waist height. The iBook hasn't taken any serious tumbles but I did let a MCSE touch it once (he has since converted). But other than that never a problem and they work great.
 
I agree with previous posters about the ipods, there's a program now, deal with it. As for the ibooks, sure, Apple really should do something to help out, but no one on these forums should be blasting Apple about an "obvious" design flaw. Do you really think they had a final design ibook sitting around for a year before they sold them just to find out if it has some kind of long term problem? i doubt it. if you're an engineer then you might better understand how things like this just happen, you can't account for EVERYTHING. I mean, apple's great, but they aren't God. Anyways, good luck with those problems, I hope people who have been misfortunate get something in return, I know I'd be pissed if it happened to me.
 
From what I have heard about Apple's repair policy it goes like this:

They will fix your computer 3 times. If it still needs to be repaired after a 3rd time, they will send you a brand new model. Just ask for it. So those of you who have G3 iBooks and have had your logic board replaced 3 times, you can get a G4.
 
one more thing

to clarify myself - that is if the computer is under warranty. otherwise, i dunno what their policy is.
when i bought my mac, i bought the applecare with it. expensive, yes. but then again so are repairs and calling tech support.
 
Anyone who signed on any of these lawsuits is looking to get money. If that was the case then why sue them for money then?? Because you could just sue and get them to just fix it.

Not necesatrily. Most people are signing it just to get recignition from apple (i.e. get apple to fix the problem). I doubt anyone really cares about the very small amount of money.
 
Originally posted by ITR 81
Anyone who signed on any of these lawsuits is looking to get money. If that was the case then why sue them for money then?? Because you could just sue and get them to just fix it.

According our local Apple Rep. Apple already knows about the issue and is working toward a solution. He said the bad press will probably kill all sales for the rest of the yr.

Maybe PC users predictions that Apple won't live beyond 05' are now coming true..

I was watching the news and now I've seen two spots that have said DON'T BUY APPLE because they break and their batteries don't last.

Maybe IBM will buy out Apple.
I'm not part of this suit for the money. I just want this problem fixed. The sum one would get from a class-action suit is usually way too puny. The lawyers are the only ones who get rich. As for the iPod suit, that's just plain absurd. It is the nature of batteries to die. Logic boards, however, shouldn't have to be replaced every few months.

When i called Apple and asked if there were any known issues with the iBook G3, the tech said; "none that i know of." This was just last week. As for those who say "Don't buy Apples...because they break", the iBook problem so far is not affecting the iBook G4s (though it may still be too early to tell), since they use a different logic board design. Fortunately the guy I talked to at the Apple Store was very helpful. All in all, I'm still pleased by Apple's customer service.

RE the "Apple won't live beyond 2005": Jeez, it seems like people have been saying that for years! :)
 
I have both (a dual USB iBook and 2nd gen iPod, 10G) and I agree that the iPod battery problem is really a non-issue. The guy received a stupid answer from customer service ("buy a new one"), but you sometimes get lemons, and everyone knows that things can often go sour just after the warranty goes out.

To be honest, the whole iPod battery thing sounds like two guys trying (and succeeding wildly) to get publicity for themselves.

I've had my Ipod now for almost two years, and the battery is still going strong. I know about a dozen people with ipods (a mix of 1st, 2nd, and 3rd gen) and they're all just fine, too... so I really do think that this isn't much of an issue. But, the media likes to glom onto stories, right?

The ibook issue, while not affecting me, I can understand. I've seen a bunch of complaints about this long before the ibook petitions started sprouting up. It does sound like a legitimate issue, and something that Apple should be dealing with.

That said, I really do question the tactics of the blackcider.com group. I guess this stems from my belief that people who run with the adage "the squeaky wheel gets the grease" often are just stirring up crap for the sake of it. Crashing Macworld and chanting about how ****ty Apple has treated you sounds infantile, melodramatic, and over-reactionary.

There are legitimate ways to address your legitimate complaints about a particualr company; making a pulbiic mockery of yourself and your issues is just a waste of energy, belittles your actual problem, and ruins what should be fun for thousands of others.
 
Originally posted by eromitlab


Why is it that news organisations seem to only report news on Apple when it's bad or not showing of how much better the company and the products are than other companies *coughDellcough*? I mean, MSNBC is pretty much anti-mac now (and no big surprise there)... how many other companies are going to shoot themselves in the foot by cutting out mac users and portraying Apple in a negative light?

To be fair, Apple have enormous positive and free press coverage. You'd think from following the media in Britain that there was only one MP3 player in the world.

The iPod battery issue is surely resolved by Apple, so thats a waste of a suit.

And a law suit does seem strange for those people whose iBooks have died three times in a year or three times within Apple Care, because it seems that Apple policy is to supply a new iBook. Obviously those who dont fall into that category are entitled to kick up a stink.
 
i have (er had) both. . .

iBook sent it in on a bad video card/logic board and was repaired under my first year of warenty (on top of many other problems i decided not to get applecare b/c i would rather spend the money on a new computer that WORKED instead of haaving to send it in every month or so) right after my 90 days of support was gone from the new repair the same video problem occured . . . so i trashed my iBook and got a 12"PB which has WORKED well (except for panther problems, but that is panther not the PB) to repair the iBook is $350ish (thats what apple support told me) if the suit goes through then maybe i can get it fixed for free!!!! anyone know where i can sign up to get in on the deal????

as for the iPod i have a G1 10GB iPod and use it every day for b/w 8-10 hours . . . have had no problems with the battery in almost 2 years of such use (er however long it has been since the 10GB came out) but i would be pretty mad if i put out for an iPod and my battery stopped working and i had no option of replacing it from a different company (cheaper) or at least a replacement battery i could by w/o sending it in for $99 . . .

so yeah. . . where can i get more info on the iBook stuff?
 
Originally posted by rdowns
Is it me or does Apple get slammed much more than their much larger competitors?

with 2% marketshare, they better take care of their customers. they should try to make that 2% as happy as possible. Mac is no longer the only alternative to windows.
 
Originally posted by Wonder Boy
with 2% marketshare, they better take care of their customers. they should try to make that 2% as happy as possible. Mac is no longer the only alternative to windows.

Time to buy a PC?
 
Few possible fixes....

(being sarcastic here) *** SARCASM ALERT ***

1. Apple should send a refund for the total cost of each defective iBook, iPod, PowerBook, etc.

2. After refunds have been submitted, refer them to Dell, Gateway, HP for more products that break down even more (even though I never hear of public lawsuits against them on their crappy products).

3. Then, discontinue those defective products lines, throw in the towel, and announce that thanks to those Mac users who complained about our products and threated Apple with lawsuits that we will close our doors forever.

Now I know number 3 will never happen. It's just my temper that gets heated up whenever I see the lawsuits against Apple sprawled all over the media.

Where are the lawsuits against Dell, Gateway, HP etc???? Huh? This is ridiculous. "Ooooo.... Apple did something bad. Let's suit them."

Don't give those whiny users and lawyers any press. It's pointless and a complete waste of time. Post more important news....anything except this. It's just boring the heck out of the rest of us.

"Caveat Emptor: Let the Buyer Beware"
 
Originally posted by iAdam
I have a 12 inch G4 iBook, are there any reports about this occuring on the G4, or did they redisgn them to prevent the issue?

There haven't been any reports of this happening on any G4 iBook. And yes, with the addition of the G4, the motherboard is redesigned, so they probably fixed the motherboard problem.
 
I own both a 900MHz (G3) iBook and an original 5g 1st-generation iPod. The iPod still works totally fine, and it keeps enough charge to go from New Mexico to New York on an airplane. It seems like a good design to me.

The iBook is less than a month old, having been purchased after the G4 ones came out and the G3's became very cheap (while still being new). It replaced my original iBook SE, and so far it's been amazingly good. I do have a habit of getting AppleCare for laptops, so I do feel protected that way.
 
Time to buy a PC?

No thanks--no problems with any of my macs, every computer maker will have some problems arise from time to time, but thankfully apple's problems are dwarfed by the amount of lemons that come out of the likes of compaq, dell, gateway
 
Which ibooks

Apple has sold about 1.3 million ibooks over the last two years. It looks like there are about 1500 people who have signed the complaints on the two websites. Are there specific models that have the problem? I would think a design flaw would have a much greater failure rate.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.