The $99 iPod battery replacement covers the labor costs of doing so. Remember, that includes processing, repairs, packaging, the whole nine yards.
Personally, if my battery were to die on me, I'd replace it myself. It's not hard to do.
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iPod and iBook Complaints?
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The $99 iPod battery replacement covers the labor costs of doing so. Remember, that includes processing, repairs, packaging, the whole nine yards.
Personally, if my battery were to die on me, I'd replace it myself. It's not hard to do.
iBook/iPod stuff!
When you buy something...
Shouldn't it work?
If it breaks due to no fault of your own...
Why should you have to pay for it?
When you buy something...
Shouldn't it work?
If it breaks due to no fault of your own...
Why should you have to pay for it?
This all doesn't surprise me. I've read many stories about people having to send their iBooks in numerous times for mobo/video problems. My boss from my last job has a 800mhz 12" G3 iBook, and he's had to send his in now 3 or 4 times for the same problem. Just crazy.
And no, he doesn't have AppleCare because this is Florida and it's not available to us. F***ers.
And no, he doesn't have AppleCare because this is Florida and it's not available to us. F***ers.
On my 5 GB all you have to do is hold the iPod face down in both hands and press on the Apple logo, and that little flex exposes the gaps along the side between the metal back and the front, then while holding it in one hand its easy to pry apart with your nails or anything else you want to use. Once you get the back off the battery is right there
There is simply no hope
... Apple may as well STOP all innovation and go away... or, much better, if you are a person who simply cannot tolerate cutting edge technology not working as well as proven 20 year old technolgy, then DON'T bloody well buy the new stuff!
Plucking the feathers out of Apple is the perfect remedy to kill the Golden Goose. Congrats on the myopia and thanks for aiding the poor poor lawyers, for YOU will NOT reap anything more than a 50 buck coupon for some Apple product... but a new iPod you will NOT get! Oh --and don't complain when the mudslide starts and Apple goes west!
... Apple may as well STOP all innovation and go away... or, much better, if you are a person who simply cannot tolerate cutting edge technology not working as well as proven 20 year old technolgy, then DON'T bloody well buy the new stuff!
Plucking the feathers out of Apple is the perfect remedy to kill the Golden Goose. Congrats on the myopia and thanks for aiding the poor poor lawyers, for YOU will NOT reap anything more than a 50 buck coupon for some Apple product... but a new iPod you will NOT get! Oh --and don't complain when the mudslide starts and Apple goes west!
I had a little laugh about the cable to the video display. At work I have an OLD TI VPU - basicly a programming terminal for old PLC's, I've had to change the cable several times that runs from the video display to the keyboard unit. Now I see I should have just started a class action suit.
Frankly I think the whole thing just sucks. It owuld be one thing if Apple wasn't fixing the units under warrenty but this doesn't appear to be the case. There is nothing made buy man that is perfect, though many lawers will try to persuade you otherwise, as long as they honor the warrant and address the problem I don't see where there is any thing worthwhile in a law suite.
Dave
Frankly I think the whole thing just sucks. It owuld be one thing if Apple wasn't fixing the units under warrenty but this doesn't appear to be the case. There is nothing made buy man that is perfect, though many lawers will try to persuade you otherwise, as long as they honor the warrant and address the problem I don't see where there is any thing worthwhile in a law suite.
Dave
Re: Re: iBook/iPod stuff!
For example, my almost 19+ year old Sony TV should be fixed or replaced for free since it is starting to act up a bit.
I mean, after all, it has only been moved moved 7 times (two of them internationally).
Sure looking forward to my new TV!
Sushi
That's right!
For example, my almost 19+ year old Sony TV should be fixed or replaced for free since it is starting to act up a bit.
I mean, after all, it has only been moved moved 7 times (two of them internationally).
Sure looking forward to my new TV!
Sushi
What about a Class Action Lawsuit for EMac Owners??
My emac has display problems. The vertical size has shrunk with video noise runs through the picture. Apple wants $500 to repair it. It was only 15 days out of warranty. I've read in the Apple news groups that the problem I'm having is VERY common!!
My emac has display problems. The vertical size has shrunk with video noise runs through the picture. Apple wants $500 to repair it. It was only 15 days out of warranty. I've read in the Apple news groups that the problem I'm having is VERY common!!
The lawsuit is a way of briging the point across to apple. They are abviously not doing anything about it and they probably won't unless they get sued. Just because they are fixing the machines under warranty doesn't mean people are satisified. They are REPEATEDLY breaking even after they are fixed (a lot out of waranty).
I bought an iBook 800 MHz last April. Its logic board failed last October. Obviously, it was taken care by the warranty, and the repair just took a week. It has been fine in last two months. I do hope that Apple found a fix for this problem, and this will not occur again. I will find out.
I had an iBook 500 MHz that I sold to my friend, and I have another friend who bought an iBook 800 MHz a year ago. They have not been affected. I am not saying that this problem doesn't exist, but I would like to stress that this problem "only" occurs in a certain percentage of the iBook (Dual USB variants).
those of you unaffected, can mouth off about greedy lawyers and outrageous expectations for "cutting edge technology" all you want. The fact is the ibook is sold as a basic consumer model, a durable one at that. I quote from apple's own website "The deceptively smooth and well-rounded iBook is surprisingly rugged. It was designed with durability in mind."
nobody buys a laptop expecting a maximum of 6-20 months of useage and one would expect a product sold as "durable" would last considerably longer.
Apple computer, being based in California is subject to its laws regarding consumer goods. California civil code section 1792 discusses the "manufacturer's implied warranty of fitness."
So, a year an a half after I had grown to love my little ibook, its logic board is dead. Clearly 1500 (bare minimum estimate) similarly defective ibooks, failing due to a design flaw require apple to recognize this "implied warranty."
considering apple professes "there is no know issue," it is well within reasonablilty to force apple to acknowledge this problem. A class action suit and publicizing this problem is logical and productive towards rectifying the thousands of dead ibooks out there. The class action suit has more than doubled its number of interested persons in the last 5 days as the problem has gained publicity. We are not trying to kill apple with bad publicity, most of us love apple and all we want is our ibooks to work again. is that so bad?
nobody buys a laptop expecting a maximum of 6-20 months of useage and one would expect a product sold as "durable" would last considerably longer.
Apple computer, being based in California is subject to its laws regarding consumer goods. California civil code section 1792 discusses the "manufacturer's implied warranty of fitness."
So, a year an a half after I had grown to love my little ibook, its logic board is dead. Clearly 1500 (bare minimum estimate) similarly defective ibooks, failing due to a design flaw require apple to recognize this "implied warranty."
considering apple professes "there is no know issue," it is well within reasonablilty to force apple to acknowledge this problem. A class action suit and publicizing this problem is logical and productive towards rectifying the thousands of dead ibooks out there. The class action suit has more than doubled its number of interested persons in the last 5 days as the problem has gained publicity. We are not trying to kill apple with bad publicity, most of us love apple and all we want is our ibooks to work again. is that so bad?
Just to summarise my earlier post
It IS acceptable to have to replace batteries from time to time
It is NOT acceptable to design the hardware such that the only safe way of doing this is to send it back to the manufacturer for a significant charge.
Furthermore it is outrageous that this replacement policy is ONLY applicable in the USA. All non-US owners have spent $xxxs on a product that has a potential fixed finite lifespan of around 1.5 years, after which you are hosed. Once this fact has gained greater recognition outside of the US, expect sparks to fly.
Deliberately withholding critical information of known issues from the public domain while continuing to market ones products as quality items is unacceptable. Admit it and deal with it openly and quickly.
Vanilla
It IS acceptable to have to replace batteries from time to time
It is NOT acceptable to design the hardware such that the only safe way of doing this is to send it back to the manufacturer for a significant charge.
Furthermore it is outrageous that this replacement policy is ONLY applicable in the USA. All non-US owners have spent $xxxs on a product that has a potential fixed finite lifespan of around 1.5 years, after which you are hosed. Once this fact has gained greater recognition outside of the US, expect sparks to fly.
Deliberately withholding critical information of known issues from the public domain while continuing to market ones products as quality items is unacceptable. Admit it and deal with it openly and quickly.
Vanilla
The iBook is sure durable - I dropped mine from the desk and it landed on the right side while the AC Adaptor was still attached. It left the mark on the case, but the machine was all right. I strongly doubt that it had anything to my logic board failure two months later.
Tell your sentiment to Dell, HP, and other manufacturers who "only" offer 1 year limited warranty on their notebooks, too. They aren't any different from Apple, are they?
I am completely satisfied with the iBook (I am using now) and Apple's service to my logic board failure.
As much as I feel sympathy for those who have had repeated failures on their iBooks, I strongly detest a sense of entitlement among those who petition for this.
1. It is not at all difficult to replace the battery in the iPod. I have disassembled my iPod myself and estimate replacing the battery would take less than fifteen minutes (your mileage will vary). The only drawback is that you void your warranty if you try to do this, but if your iPod is under warranty you can have the battery replaced for free anyway. If you want to have Apple replace an out-of-warranty battery, the charge is $99. That includes the battery ($49), the labor cost (probably in the ballpark of $20), overhead, management, and paying for everybody else that touches your iPod when it's in repair from the guy working at the loading dock when it comes in to the person that hands it over to the shipping company on the way back. $99 is NOT unreasonable. A removable battery would be nice, but the iPod would be neither as small nor as good-looking as it is now.
2. There is NOTHING Apple can do about the longevity of the batteries. Lithium ion batteries have a longevity of about five hundred charge cycles. If you use the battery until it's dead and recharge it every day, those five hundred cycles will be depleted in about seventeen months. This is NOT a gaffe on Apple's part, it's just the way lithium ion batteries are.
Daveman
You say "$99 is NOT unreasonable."
I say, a replacement charge that is a third of the cost of the entire product IS unreasonable.
I also say that only offering this to US residents is outrageous. Please, there is a World out there past the shores of the US of A, which will soon be VERY pissed when this story spreads to them.
You say "$99 is NOT unreasonable."
I say, a replacement charge that is a third of the cost of the entire product IS unreasonable.
I also say that only offering this to US residents is outrageous. Please, there is a World out there past the shores of the US of A, which will soon be VERY pissed when this story spreads to them.
Cost of fixing
I am the not so happy UK owner of a 18 month old 5Gb iPod which has ceased working. Cost of product when new £279 - Apple quoted cost to fix said durable product £250 = Cost of new 3gen 10Gb - If I wanted to spend this large amount.
Come on Apple offer us a trade in program.
btw. Low battery life is an issue for iPod owners and the warranty / fix cost should reflect this. Your battery charges up every time you sync you iPod to get the latest tunes onto the player. 500 cycles may not be "durable" when the player operates like this.
I am the not so happy UK owner of a 18 month old 5Gb iPod which has ceased working. Cost of product when new £279 - Apple quoted cost to fix said durable product £250 = Cost of new 3gen 10Gb - If I wanted to spend this large amount.
Come on Apple offer us a trade in program.
btw. Low battery life is an issue for iPod owners and the warranty / fix cost should reflect this. Your battery charges up every time you sync you iPod to get the latest tunes onto the player. 500 cycles may not be "durable" when the player operates like this.
Re: Cost of fixing
The charge to fix and replace a battery are different, are they not?
As for your comment about the battery charging when you sync that is true. But how hard is it to wait until your iPod battery is drained before you sync? Seems pretty simple to do to me.
Sushi
Question: Do you want to fix the iPod or just replace the battery?
The charge to fix and replace a battery are different, are they not?
As for your comment about the battery charging when you sync that is true. But how hard is it to wait until your iPod battery is drained before you sync? Seems pretty simple to do to me.
Sushi
Trade in Program...
It would be a great way to recognize customer loyalty and encourage those fence sitters to go ahead and upgrade. This would allow Apple to sell more computers to the Mac community.
Sushi
Good idea. Always thought that Apple should offer a trade in/up program for all their major products (desktop, laptop, iPod).
It would be a great way to recognize customer loyalty and encourage those fence sitters to go ahead and upgrade. This would allow Apple to sell more computers to the Mac community.
Sushi