iPod Nano Class Action Suit

[~Shard~]

Apple, like any other company, shouldn't be allowed to get away with releasing faulty products, however this seems a bit excessive, as if the people have a greed motive more than anything. Wanting a cut of the proifts? GIve me a break.

In the end though, if this makes Apple revsit and refine their Quality Control procedures, we'll all benefit from it in the future.

 

[Eevee]

In the end though, if this makes Apple revsit and refine their Quality Control procedures, we'll all benefit from it in the future.

Exactly...Thank you Shard

 

[greenstork]

If the ultimate outcome forces Apple to make better, more scratch resistant products, then it's hard for me to complain.

I've been on the other side of the fence, when I had a problem with an Apple product that I wanted them to rectify - having purchased an extremely loud Dual G4 Power Mac MDD. Like every other mega corporation, they denied any problem existed for months before offering a fix to an increasingly growing pool of disgruntled consumers, whose only recourse was to tarnish them publicly.

Big companies like Apple don't listen unless you yell loud enough, as hard a concept as that may be for many of you Apple apologists on this thread. I'm not saying the lawsuit is justified, I don't own a nano. But I'm not going to slander the class action seekers because I don't really know. In my experience, Apple will do everything in their power to shut these people up, keep away the bad press, and then release a next gen iPod with a much tougher screen.

It might end up being good for consumers in the end although I'd rather see companies like Apple respond without having to sue them.

 

[oskar]

I love Apple but I hope they lose. They need to learn how to make a solid product that DOESN'T SCRATCH. First rule of product making: Don't build it like butter.

That's just plain stupid. If people don't like the product then they shouldn't buy it. If they did like it and buy it and feel they deserved better, I'm sure they could get a replacement, refund or exchange. But wanting Apple's profit is just wrong and obviously an act of greed.
Apple should charge them for wasting their time.

This won't go anywhere. Why can't people just go out and find a job and earn a living. These people should be shot for frivolous lawsuits (and no, not put in jail, that is a waste of money, they should just be shot).

I didn't want to say it so thanks for saying it.

How sad how people want to make money off other's success. I think it would be good if they could just get their money back in return for the faulty nano of course. Nothing more.

 

[madmaxmedia]

Apple always royally screws up like this. It's like they didn't learn the lessons from their 1G and 2G iPods, and are doomed to make the same mistakes with the nano and the video iPods.

Only the 4G and minis had the best scratch resistance. Shame for Apple.

I read somewhere here that the Nano and 5G use polycarbonate, which is the same material used for the 4G (and maybe 3G.) The previous ones used something else (maybe lucite?)

Maybe it is the same material, but because there is a clear layer over the nano and 5G scratches are more noticeable, I don't know.

They do see easier to pick up scuffs, but I'm not really sure. Some website should buy 5 or 6 brand new iPods (1 from each generation), and do some elaborate test. Woo hoo

 

[MM2270]

If the ultimate outcome forces Apple to make better, more scratch resistant products, then it's hard for me to complain.

…It might end up being good for consumers in the end although I'd rather see companies like Apple respond without having to sue them.

I suppose I see your point. but I guess we'll have to wait to pass judgement to see if this case really has any merit. If it does, the plaintiffs are doing themselves a HUGE disservice by asking for a cut of the nano profits. That immediately raises alarms in me. And if it does that for me, I'd have to believe the courts may be suspicious of their motives as well.

I'm not gonna say that the iPod is an indestructible beast, but if you take care not to abuse it, it can stay in pretty good shape for a long time. I still have a 1st gen 5 Gig iPod that has very few blemishes on it. I have a 30 GB iPod Photo as well, and it's nearly in pristine shape. I don't have a nano, but I know a few folks who do, and they seem to be relatively scratch free, so I just don't know what to think. I suppose it's incumbent upon the lawyers and their plaintiffs to prove that there is a real defect here.

 

[greenstork]

That's just plain stupid. If people don't like the product then they shouldn't buy it. If they did like it and buy it and feel they deserved better, I'm sure they could get a replacement, refund or exchange. But wanting Apple's profit is just wrong and obviously an act of greed.
Apple should charge them for wasting their time.

I'm sure if the people that made up this lawsuit could get a refund, they would. I agree that asking for a cut of profits is just stupid but Apple stands hard and fast by their return policy, which is something like 15 days. Once that money is in their pocket, forget about it, it's already included in their next quarterly profit report to investors and they're sure as hell not giving it back to you.

I suppose I see your point. but I guess we'll have to wait to pass judgement to see if this case really has any merit. If it does, the plaintiffs are doing themselves a HUGE disservice by asking for a cut of the nano profits. That immediately raises alarms in me. And if it does that for me, I'd have to believe the courts may be suspicious of their motives as well.

I'm not gonna say that the iPod is an indestructible beast, but if you take care not to abuse it, it can stay in pretty good shape for a long time. I still have a 1st gen 5 Gig iPod that has very few blemishes on it. I have a 30 GB iPod Photo as well, and it's nearly in pristine shape. I don't have a nano, but I know a few folks who do, and they seem to be relatively scratch free, so I just don't know what to think. I suppose it's incumbent upon the lawyers and their plaintiffs to prove that there is a real defect here.

I agree that the motives are suspect, given the request for profits. But if there is a legitimate gripe, I can empathize wiith the customers' frustration that leads up to class action lawsuits.

 

[Lacero]

I read somewhere here that the Nano and 5G use polycarbonate, which is the same material used for the 4G (and maybe 3G.) The previous ones used something else (maybe lucite?)

You're probably right. The old iPods scratched really easily so it may have been lucite.

 

[AP_piano295]

Wow has anybody ever herd the term I think thou protesteth to much (i doubt that is the exact quote and prostesteth is probably spelled wrong dont want to get you apple spell checkers up in arms) Apple uesers are the more defensive about their computers than most mothers are with their children.
Dont get me wrong I love apple they make high quality products that are easy to use and have alot of style. Yet I am running with the belief that apple (correct me if I'm wrong) is run by humans and not divine creatures incapable of making mistakes.
Here is a fact that I personally have noticed the nano and its screen scratch very easily my friend with a 3rd gen ipod just got a nano. He treats neither of these machines with an extreme reverence but the 3rd gen is still almost scratch free (though a little dirty) and the new white nano is riddled with hairlince scratches all over including the screen. I am also under the impresion that the nano's and the 4th gen ipods are not made from the same materials. I belive that the nano is coated in a clear plastic resin with the purpose of protecting the machine and the screen (correct me if im wrong this may only be on the new ipods)
Just because people decide to sue apple does not mean they are digging for money. It means they payed over 200 dollars for a product that has a significant fault and they are trying to do something about it. I personally dont think they really deserve money however. If Apple makes a product with a fault that can be avoided then I say blame falls on the consumer. You can avoid scratching (though with the nano it can be difficult) and you can get a case I think apple has made a mistake by producing a product that cant handle being put in a pocket without being scratched to death but that is their choice. Consumers need to relazie that this is not a durable (cosmetically speaking) and avoid any situation that may scratch their machine.

and can anyone tell me why macrumors wont allow me to indent?

PS-Wanting a cut of the profits is nuts they might deserve a replacement but not a cut of profits that makes no sense.

 

[iEric]

Several readers report on a class action lawsuit filed by users regarding Apple's new iPod nano device.



iPod screen scratching complaints have been previously reported. Apple dismissed the issue in a previous comment stating that the nano was made of the same materials as the 4th Generation iPod.

Apple was previously sued by iPod owners due to battery failure and performance.

Filed from the same people who sued Starbucks for making their coffee...hot.

 

[Temujin]

I love Apple but I hope they lose. They need to learn how to make a solid product that DOESN'T SCRATCH. First rule of product making: Don't build it like butter.

That's the second rule

 

[iEric]

I love Apple but I hope they lose. They need to learn how to make a solid product that DOESN'T SCRATCH.

Yea they should definately make it out of cement next time. What were they thinking - using plastic and metal..pshhhh.

 

[iEdd]

This is just crap. If apple lose too much money here, well lets just say we'll all be using pirated x86 on crappy pcs.
My year and a bit old ipod 3G 20GB has 2 hairline scratches on the screen. I put it in a case (a slide in one that can scratch it ). I can see apple's warranty in future will say that scratches are not covered at all (maybe in a big red sticker on the box ), unless it started out that way.
Excuse me while I sue panasonic. (I put a baseball bat through my tv, I thought it was invincible. I will have nothing less!)

 

[crackrock]

My 3G is scratched to hell... but it still plays music!!!

 

[Mike Teezie]

Jesus, this is ridiculous.

I dropped my keys the other day. They fell onto the trunk/boot of my car, and scratched my beautiful black paint a little bit.

It's not really noticeable, but I'm suing somebody for it.

It times like these when I feel safe knowing I have the ultimate grasp of what's really important, like scratches on an mp3 player.

If I could make this bigger, I would:

 

[fixyourthinking]

Could very well be an orchestrated behind-the-scenes move by Apple's competitors. Spread FUD.

ON the money - some had traced the IP of the initial thread starter in the Apple discusiion boards to be in the offices of Creative Technology.

 

[Sun Baked]

Maybe Apple will just be forced to make the section of cleaning LCD screens and iPods RED and include the common "Never use a paper towel to clean these plastic surfaces."

Of course including an anti-scratch coating on these plastic surface will probably also make them happy -- until that coating starts chipping off.

 

[~Shard~]

Exactly...Thank you Shard

No problem, it just makes sense, and is a good thing for everyone.

That being said, I do feel like some people are being a bit excessive when it comes to this whole matter. My iPod's screen is scratched and the side has a little nick in it, but guess what - it still plays music. That's its function, and it performs its function, so do I really care in the end? No.

 

[StarbucksSam]

Good. It's about time that Apple has to respond to issues with the shiny materials they make their products with looking a LOT less shiny about three hours after purchase. I've been waiting for this for YEARS.

Edit: I did not notice the part about taking percentages of the profits. That is obscene and there is no basis for it. However, I do think it's fair that Apple does something to compensate these users.

 

[EricNau]

I think Apple should pay them in Apple gift cards - just enough to get them a case.
Anybody hear about the "Gap" lawsuit? Apparently, some Gap workers sued the Gap for making the workers buy Gap clothes (because they wanted their workers to look good). So instead of the Gap giving them money they gave them gift-cards to the Gap!

 

[WoofJoe]

Nobody trashes her iPods more than my wife does.

My wife is hard on her iPods. She's on her 5th, a black Nano (she's gone through a 1G, 3G, 1G mini and 2G mini).

Her Nano is scratched (mostly from being loose in her purse when she's not using it) but it's far from unusable because of scratches. In fact, it's no worse off then either of her white iPods (the mini was tough).

I think one of the reasons her Nano has held up relatively well, despite the abuse, is because she never wipes it clean. Think about it, you'd never wipe your brand new car clean with a dry paper towel.

I've cleaned it though. First with a damp, windexed towel, then with scratch-removing car polish, and finally with spray-on car wax. Once clean, it looks pretty new.

My Nano is spotless. No, I don't have a case. I only use the lanyard headphones with it, which prevents the face of it from coming into contact with anything.

I'm surprised by all this scratch business, the likes of which I haven't seen since the 1G iPod. I'm wondering if a lot of people replaced their iPod mini with a Nano, unaware of the fragility (when it comes to scratches) of the white iPod.

Would I like the iPod to have a scratch-resitant surface? Yes! Am I going to sue Apple over it? No. Maybe next time I'll simply vote with my wallet.

 

[seriypshick]

Glass screens.

Maybe apple should make the screens out of some strong type of glass.
I'm sure those won't "scratch".

 

[Jesus]

Jesus, this is ridiculous.

I dropped my keys the other day. They fell onto the trunk/boot of my car, and scratched my beautiful black paint a little bit.

It's not really noticeable, but I'm suing somebody for it.

It times like these when I feel safe knowing I have the ultimate grasp of what's really important, like scratches on an mp3 player.

If I could make this bigger, I would:

I know, it is, these people are the lowest form of life.

 

[amberashby]

Give me a break. We need legal reform in this country in a bad way. This sort of thing ends up costing Apple in legal fees which ultimately ends up being paid by customers like ME!

 

[Creased_Nikes]

Waited for my Case

How many of you guys have Nano's?...Heres my story

I bought my 4G Nano the day they got to the Apple store. I loaded some songs and had a quick use. Then, with not one scratch on her I wrapped her in an eye-glasses cloth and put in safe storage until I could get my hands on a case. It came in the mail last week and got the case on fine. But trying to get the screen protector on right scratched the four corners of the screen...So the screen protector scratched the screen...

Heres to fours scratches on my Nano.