iPod Touch screen SCRATCHED!

Discussion in 'iPod touch' started by roshie, Oct 9, 2007.

  1. roshie macrumors newbie

    Joined:
    Oct 9, 2007
    #1
    So I had my iPod touch in my pocket (nothing else is in there) and I even went through the trouble to clear out all the junk that's in my pocket. To ensure that there's no small particle to scratch my iPod.

    I checked my iPod's screen when I went home and boom, a 1 cm scratch that's quite visible (looks like a rainbow). It's very obvious when I watch a video with lots of bright colors but videos with blacks all around are not obvious. It's a scratch, I ran my finger nail through it and I can feel the indent. I cleaned it many times and wiped it many times. It's definitely a scratch.

    I bought this iPod not so long ago, I believe the 14 day expiration for returning iPods ends for me this friday. I bought it online but there's a 10% restock fee (which would be around $40 for me). Think I could exchange for a newer one instead?

    The irony of this was.. I was thinking of buying the invisible shield but I decided to wait for a case instead. Looks like I'll have to get the invisible shield now.

    So could I exchange it for free or do I have to refund it and buy a new one? (Apple online store)

    Let me know
    Roshie
     
  2. james6000 macrumors member

    james6000

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    Jul 3, 2007
    Location:
    UK
  3. roshie thread starter macrumors newbie

    Joined:
    Oct 9, 2007
    #3
    I just tried taking a picture with it off and with it on (the rainbow effect thing) and it couldn't capture it.

    It's a really small scratch but it's still an eye sore to see when you watch a TV show especially family guy since they have plain colored backgrounds and it messes up when you see this line of rainbow on it.
     
  4. bc008 macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #4
    Pics or it didnt happen ;)

    i realized the glass is scratchable when i saw a scratch the size of a grain of sand on my iPhone.

    not big at all, but scratched still...
     
  5. roshie thread starter macrumors newbie

    Joined:
    Oct 9, 2007
    #5
    I'm sorry I can't get any pictures of it as it's really hard. I can see it through the mini eye capture thing on the camera but I can't see it when it's taken.

    You don't have to use my thread as proof that the screen is not invulnerable, I just need advice as to if I can exchange it or not.

    I hope you understand.
     
  6. MagicWok macrumors 6502a

    Joined:
    Mar 2, 2006
    Location:
    London
    #6
    I doubt that you can exchange it, as it's not really a technical fault.

    If apple stated anywhere that the screen was impervious to scratches (which they didn't) then you'd have grounds to exchange due to it failing to live up to manufacturer spec.

    It's just like the back of the iPod touch. So easy to tarnish even using Apple's iPod Sock like I'm doing - but it doesn't mean that we all can exchange when we get a scratch though.

    Sorry, not what you wanted to hear - suck a lot I know. I just pray I will treat my Touch as best I can for it's life so it gets no scratches :)
     
  7. roshie thread starter macrumors newbie

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    Oct 9, 2007
    #7
    It's understandable then. Any ideas as to how to get rid of that rainbow effect?
     
  8. druranium macrumors member

    Joined:
    Sep 17, 2007
    #8
    mine is too

    but doesn't seem to affect my image quality as you say. luckily my big scratch/chip is off of the lcd area. i really need to be more careful. and stop drinking. I dropped it last night and it landed on dirt with lots of little shards of rock. The first time i dropped it it bounced off a ladder step (dented bezel) and landed screen down in a bubble of sap, but no scratches then and the sap came right off with denatured alcohol
     

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  9. roshie thread starter macrumors newbie

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    Oct 9, 2007
    #9
    I'm going to try to stick toothpaste on the scratch and leave it there overnight. I'll report on how it goes.
     
  10. --Wolf-- macrumors regular

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    Sep 4, 2007
    Location:
    Chch, New Zealand
    #10
    That's....amazing.

    I've seen vids of people taking keys, blades etc to their screen and not leaving a single mark.
     
  11. jmpage2 macrumors 68030

    jmpage2

    Joined:
    Sep 14, 2007
    #11

    I think you're a bit confused. Toothpaste is often used to remove small scratches in plastic because it is mildly abrasive, so sometimes it can be used to polish scratches out. Toothpaste's abrasive properties would definitely not be enough to allow for polishing of glass though.

    Leaving it sitting on something isn't going to do anything.
     
  12. Wild-Bill macrumors 68030

    Wild-Bill

    Joined:
    Jan 10, 2007
    Location:
    bleep
    #12
    ^ What he said.

    Besides, if it is that hard for you to take a picture of, it can't be that bad.

    Either way, I hope you get it fixed somehow.
     
  13. GrimmGreen macrumors regular

    Joined:
    Sep 21, 2007
    #13
    i hate to compromise the amazing thin feel of the touch , but for this reason alone i think I'll be looking into a silicone case
     
  14. lena macrumors newbie

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    Nov 24, 2006
    Location:
    Colorado
    #14
    I know that the screens are made out of different materials, but - using a screen protector on my 30GB iPod video made a few small scratches disappear. It's a cheap one, not the 'Invisible Shield'. You can go to http://www.dealmac.com and search for one there. I think several others have been mentioned in this forum, also. Just make sure you get one that doesn't leave a residue.
     
  15. Genghis Khan macrumors 65816

    Genghis Khan

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    Jun 3, 2007
    Location:
    Melbourne, Australia
    #15
    my god man...how did you scratch it:confused:

    i've tried everything!!!

    TELL ME YOUR SECRET!!!
     
  16. roshie thread starter macrumors newbie

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    Oct 9, 2007
    #16
    I have no clue.. I left it in my pocket and it poof. As for the toothpaste.. yeah it didn't work. Anyone have any ideas to get rid of the rainbow effect? Or do I have to live with it.
     
  17. Reubania macrumors newbie

    Joined:
    Nov 9, 2006
    Location:
    Melbourne, Australia
    #17
    Prob a grain of sand. Since glass is made up of sand (silicon) that and anything that cuts glass (ie. diamonds anyone?) will scratch glass. So mate, you either have a small grain of sand, or a big rock of bling in y our pocket!
     
  18. Arisian macrumors 68000

    Arisian

    Joined:
    Sep 14, 2007
    Location:
    China
    #18
    impressive... were you hit by a car while your ipt was in your pocket? do you remember? Who else thinks this guy took a impact drill to his ipt? :-D
     
  19. Genghis Khan macrumors 65816

    Genghis Khan

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    Location:
    Melbourne, Australia
    #19
    i reckon he dresses bling...although not with soft chrome..more like emo spikes
     
  20. roshie thread starter macrumors newbie

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    Oct 9, 2007
    #20
    Nah, no bling just baggy jeans. huge pockets, i swear i cleaned it out but here's the thing.. I had to get back to class quickly so I ran and that's probably what did it. I didn't hit anything but running probably got some sand bouncing and scratched it over and over.

    Not really sure how it happened, all I know is it did happen. Invisible shield's coming in about 2 weeks.. got a discount on it but I really need the rainbow effect to go away so I can't see the scratched up part. Anyone have any ideas?

    Oh yeah, no emo stuff either. No spikes, nothing. Belt and baggy jeans.
     
  21. jmpage2 macrumors 68030

    jmpage2

    Joined:
    Sep 14, 2007
    #21
    Once glass is scratched there's pretty much nothing you can do that's going to repair it.

    As someone else said, the most likely cause of a scratch would be a rough piece of sand/rock/glass rubbing against the glass screen.

    The glass screen is extremely scratch resistant but if you put something harder up against it (a harder piece of rough glass/rock/sand) and rub it then ya it will scratch.
     
  22. phatboy macrumors member

    Joined:
    Sep 20, 2007
    #22
    ive tried a key on mine and it didnt do anything! cant be said for the other side though.
     
  23. mrhockey123 macrumors regular

    Joined:
    Sep 16, 2007
    #23
    sad to say I have some scuff/scratch marks on my screen too. Probably it's from some junk in my jacket pocket (ie loose piece of sand or something) since I don't vacuum seal my pockets.

    It hurts!

    But I watched my first videos on the bus today - what a sweet way to kill time! lol
     
  24. Vigilante macrumors 6502a

    Vigilante

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    Sep 11, 2007
    Location:
    Florida.
  25. roshie thread starter macrumors newbie

    Joined:
    Oct 9, 2007
    #25
    I'm going to do that TIFF exploit and purposely make it so iTunes can't sync. I'll BS at the apple store about how it won't sync to try to get an exchange.

    Wish me luck..
     

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