Is it normal for Apple to call after pre-ordering?

SPNarwhal

macrumors 65816
Original poster
Apr 22, 2009
1,227
120
illinois
I preordered a few iPads today. They're not all for me, but I charged them all on my card. (Family / Friends paying me back.)

Apple just called my house, which I'm assuming is because it's the billing address. (Although I never put my house phone number down, only my cell phone.)

Is it normal for them to call? I saw the name show up on the TV's Caller ID, but couldn't answer it. My LAN phone was unplugged, so I'm not sure if the call won't show up or if the number I called is some automated company number.

Anyway, just curious as to what they might be calling about. Maybe they think I ordered 7 iPads for myself, just because it's all from the same billing address. But where they're going are all to different people and different addresses. Not sure if this is a problem or not.
 

advan031

macrumors 6502
Aug 16, 2008
382
30
I preordered a few iPads today. They're not all for me, but I charged them all on my card. (Family / Friends paying me back.)

Apple just called my house, which I'm assuming is because it's the billing address. (Although I never put my house phone number down, only my cell phone.)

Is it normal for them to call? I saw the name show up on the TV's Caller ID, but couldn't answer it. My LAN phone was unplugged, so I'm not sure if the call won't show up or if the number I called is some automated company number.

Anyway, just curious as to what they might be calling about. Maybe they think I ordered 7 iPads for myself, just because it's all from the same billing address. But where they're going are all to different people and different addresses. Not sure if this is a problem or not.
You said it yourself on your last paragraph. They will cancel your order if you don't clear it with them, they don't know if you're going to ship them back to China.
 

lulla01

macrumors 68020
Jul 13, 2007
2,339
524
U.S
I also ordered 5 ipad, one for each member in my family...I hope this isn't an issue. I did 4 separate orders.
 

SPNarwhal

macrumors 65816
Original poster
Apr 22, 2009
1,227
120
illinois
Ordered 7 under the same billing address, but not shipping to the same addresses. Just had to put the same billing address since I was using my card for all 7.
 

lulla01

macrumors 68020
Jul 13, 2007
2,339
524
U.S
I literally

I ordered each order with a different name...if you have more than 2 people in a house each person is a customer.
 

Ivan P

macrumors 68030
Jan 17, 2008
2,694
4
Home
Ordered 7 under the same billing address, but not shipping to the same addresses. Just had to put the same billing address since I was using my card for all 7.
That's the problem, "2 per customer" means "2 using the same billing details". It doesn't matter if they're being sent elsewhere, because all 7 are being billed to you, and the money is coming from you, Apple considers you to be the customer for all of them.
 

lulla01

macrumors 68020
Jul 13, 2007
2,339
524
U.S
Where

That's the problem, "2 per customer" means "2 using the same billing details". It doesn't matter if they're being sent elsewhere, because all 7 are being billed to you, and the money is coming from you, Apple considers you to be the customer for all of them.
Where did you see that?, I'm on the online chat asking if this is an issue.
 

lulla01

macrumors 68020
Jul 13, 2007
2,339
524
U.S
talkeed

let me know what they say about this.
The online support person does not know criteria for order cancellations. She says its probably linked to APPLEid so if you didn't order them on the same id you'll be fine. My order is processing so she gave me the impression its fine.
 

SPNarwhal

macrumors 65816
Original poster
Apr 22, 2009
1,227
120
illinois
I actually only ordered 5 under my credit card. My girlfriend ordered 2, but on her own card.

I have two coming for me and my girlfriend, two going to my friend, and two for my mom and dad. My girlfriend apparently ordered 2 for her parents as well.

Problem is, my friends / family already paid me for their orders. Not that it's a problem really, but technically they can order their own right now, and I could just send their money back to their account. Just a hassle.

All 5 were on my card, but shipping to completely different people, with different addresses, and different names.

I called Apple and the girl told me she doesn't know what's going to happen. It can go under the radar, and if they were calling to cancel it she would have assumed it would have been cancelled already. I'm wondering if they called for security check, to make sure nobody took my card and ordered a bunch of iPads.

I'm not exactly sure what to do right now, monitor my orders I guess.

They're not cancelled, but they're not cleared either. Still "Processing"
 

SPNarwhal

macrumors 65816
Original poster
Apr 22, 2009
1,227
120
illinois
How long does an order typically stay in "processing" ?
Not all the way until it ships I hope.
 

Blorzoga

macrumors 68030
May 21, 2010
2,555
65
I preordered a few iPads today. They're not all for me, but I charged them all on my card. (Family / Friends paying me back.)

Apple just called my house, which I'm assuming is because it's the billing address. (Although I never put my house phone number down, only my cell phone.)

Is it normal for them to call? I saw the name show up on the TV's Caller ID, but couldn't answer it. My LAN phone was unplugged, so I'm not sure if the call won't show up or if the number I called is some automated company number.

Anyway, just curious as to what they might be calling about. Maybe they think I ordered 7 iPads for myself, just because it's all from the same billing address. But where they're going are all to different people and different addresses. Not sure if this is a problem or not.
By the sound of your post, you're obviously up to something. You don't sound very bright. Why wouldn't you just answer the call. You obviously know there's a limit of 2. You saw the number on caller ID, but you couldn't answer it? Give me a break.
 

thejadedmonkey

macrumors G3
May 28, 2005
8,005
550
Pennsylvania
How long does an order typically stay in "processing" ?
Not all the way until it ships I hope.
I had a problem with a custom built macbook, but according to Apple it was listed as "Processing" for about a week and a half, including 3 days while it was sitting in an Apple store for me to pick up.
 

Mobster1983

macrumors 6502a
Sep 8, 2011
627
446
By the sound of your post, you're obviously up to something. You don't sound very bright. Why wouldn't you just answer the call. You obviously know there's a limit of 2. You saw the number on caller ID, but you couldn't answer it? Give me a break.
Pretty sure if I saw "Apple" on my caller ID I would pick up the phone. I would expect they were calling to confirm since you ordered more than two and possibly as a courtesy to inform you they are canceling all but two of them. Good luck.
 

SPNarwhal

macrumors 65816
Original poster
Apr 22, 2009
1,227
120
illinois
Up to something? What can I possibly be up to?

I was setting up a tv, and when they called, I was holding up a Sound Bar and keeping the TV from falling so someone could plug things into the back of it. Not really an option to answer the phone..

If I were up to something, why would I call them back trying to get a hold of someone about them calling me in the first place? Why does everyone on here always jump to weird conclusions? Like I said before, my LAN phone was unplugged. I went to call the number back, but there's no call history since it was unplugged. The only reason I knew Apple called is because it showed up on the TV.

Anyway, update: I found out they called my girlfriend also and just wanted to make sure that the orders weren't "suspicious behavior" since they saw both of our orders were coming to the same place. And since we're going to Florida in a few days, they thought it was weird that they were being shipped out of state.

I guess that solves that problem.