Is it possible to replace your screen still?

[JulesJam]

I checked at my last genius appointment, I have coverage until Nov 30th. If I go to batteries + right now and get the old screen put back on will that JB wipe tweak def make it so my phone doesn't freeze up in calibration?

I have no idea what was done to your device or if anyone can fix your device now. No one can tell you that without inspecting your device.

Like I said, I would get the original screen put back on if that is possible and demand your money back from the repair shop you took it to and then take it to Apple to see if Apple can fix it.

Since you have AC+ you would have only had to pay $29 deductible if you took it to Apple in the first place.

If the repairs shop doesn't have the original screen, then you are stuck dealing with the repair shop you took the device to.

 

[TH55]

He is 100% correct. Bent phones cause the glass to warp, even slightly. When I was a genius in the past, we would often see people come in with bent phones, even when not cracked, where false touch and unresponsive displays were common. Back then (a year ago), we were not updating software to do display calibration. They might make you restore the phone for calibration, but you could always re-jailbreak if the 8.1.1 JB still works.

Cool, got the old screen back on now. They weren't going to refund me at all but I talked to the manager and was pretty calm and just explained to him that it really wasn't right that I was being charged bc they should've told me that the bend would cause problems if they put a 3rd party screen on and that I would have had a useless phone. He agreed to refund my money but said he still had to charge me for labor to justify to the owner. I paid $50 total. Is that unreasonable? I honestly don't feel like I should've had to pay anything, I realize they're a business and labor is technically non refundable but it was all due to their mistake.

 

[JulesJam]

Cool, got the old screen back on now. They weren't going to refund me at all but I talked to the manager and was pretty calm and just explained to him that it really wasn't right that I was being charged bc they should've told me that the bend would cause problems if they put a 3rd party screen on and that I would have had a useless phone. He agreed to refund my money but said he still had to charge me for labor to justify to the owner. I paid $50 total. Is that unreasonable? I honestly don't feel like I should've had to pay anything, I realize they're a business and labor is technically non refundable but it was all due to their mistake.

I would dispute it on my credit card. And obviously now you know why these 3rd party repair shops are a bad idea. They aren't educated enough about the devices to make knowledgeable repairs. Apple stores only repair iPhones. These 3rd party repair shops repair all brands of phones and the techs can't possibly be as educated about an iPhone as the techs at the apple stores.

 

[DaveOP]

Cool, got the old screen back on now. They weren't going to refund me at all but I talked to the manager and was pretty calm and just explained to him that it really wasn't right that I was being charged bc they should've told me that the bend would cause problems if they put a 3rd party screen on and that I would have had a useless phone. He agreed to refund my money but said he still had to charge me for labor to justify to the owner. I paid $50 total. Is that unreasonable? I honestly don't feel like I should've had to pay anything, I realize they're a business and labor is technically non refundable but it was all due to their mistake.

It's hard to say. Honestly - stick with the Apple stores. They dont charge labor on mobile devices, and wont charge for parts if they don't resolve the issue. It's tougher for these third party stores, most of which rely on these labor charges. They would fight your CC dispute, saying it took them time to "evaluate" the phone, much like Best Buy charges for "diagnostics".

 

[JulesJam]

They would fight your CC dispute, saying it took them time to "evaluate" the phone, much like Best Buy charges for "diagnostics".

They would lose if they were fighting me. They put an improperly functioning screen on his device. End of dispute. The credit card company is not going to side with the merchant when they admitted they put a defective screen on his device. They did not repair it properly. Full refund.

Now if OP signed a paper saying he agreed to accept an improperly functioning screen that is a problem so he needs to read through what he signed. Also, they may try to argue that they were willing to try to cure the defect. If so, they can argue that but I would respond that they clearly did not have the expertise to fix the device properly and I wasn't willing to risk any further damage to my device. These disputes are often times more hassle for a merchant to fight than to just let it go since it is only $50 so you just have to keep coming back at them with responses.

If they say they put a fully functional screen on his device, that is a lie. All he has to do is say that is a lie and the credit card company will side with him. It would then be up to the merchant to sue him in small claims court, which they won't do b/c the filing fee is close to or more than $50, And even if they were to sue him, the burden of proof is on them.

And before you say it, I will respond - no they would not get the filing fee back as damages, we don't have a loser pays system in this country.

 

[TH55]

It's hard to say. Honestly - stick with the Apple stores. They dont charge labor on mobile devices, and wont charge for parts if they don't resolve the issue. It's tougher for these third party stores, most of which rely on these labor charges. They would fight your CC dispute, saying it took them time to "evaluate" the phone, much like Best Buy charges for "diagnostics".

Yeah, good point. Lesson learned. I'm def going to Apple asap.
[doublepost=1476484224][/doublepost]

They would lose if they were fighting me. They put an improperly functioning screen on his device. End of dispute. The credit card company is not going to side with the merchant when they admitted they put a defective screen on his device. They did not repair it properly. Full refund.

Now if OP signed a paper saying he agreed to accept an improperly functioning screen that is a problem so he needs to read through what he signed. Also, they may try to argue that they were willing to try to cure the defect. If so, they can argue that but I would respond that they clearly did not have the expertise to fix the device properly and I wasn't willing to risk any further damage to my device. These disputes are often times more hassle for a merchant to fight than to just let it go since it is only $50 so you just have to keep coming back at them with responses.

If they say they put a fully functional screen on his device, that is a lie. All he has to do is say that is a lie and the credit card company will side with him. It would then be up to the merchant to sue him in small claims court, which they won't do b/c the filing fee is close to or more than $50, And even if they were to sue him, the burden of proof is on them.

And before you say it, I will respond - no they would not get the filing fee back as damages, we don't have a loser pays system in this country.

Lol really? Do you think I deserve a full refund? Should I feel bad at all?

 

[JulesJam]

Lol really? Do you think I deserve a full refund? Should I feel bad at all?

I think when you take a phone to a repair shop they should have enough expertise to know if they can fix the device or not. They should not accept a repair job if they do not have the expertise to fix the device.

Knowing their own limitations is a vital part of their job.

Think about if this was your car and you took it to a repair shop to be fixed and they replaced a faulty part but the car still did not work properly. Should you have to pay them for their labor?
[doublepost=1476484716][/doublepost]

Then after looking at my phone he said that the back of the phone is bent and that it will never function properly unless I fix the bend. He said they never should have worked on it.

They should have refused to fix the device. He even admitted that. Knowing your limitations is part of the job.

 

[TH55]

I think when you take a phone to a repair shop they should have enough expertise to know if they can fix the device or not. They should not accept a repair job if they do not have the expertise to fix the device.

Knowing their own limitations is a vital part of their job.

Think about if this was your car and you took it to a repair shop to be fixed and they replaced a faulty part but the car still did not work properly. Should you have to pay them for their labor?
[doublepost=1476484716][/doublepost]
They should have refused to fix the device. He even admitted that. Knowing your limitations is part of the job.

Yeah true. Damn it I'm too nice, being nice is expensive. Should I go back to the store and try to settle it or just dispute it?

 

[JulesJam]

Yeah true. Damn it I'm too nice, being nice is expensive. Should I go back to the store and try to settle it or just dispute it?

I would just dispute it in writing with your cc company. The repair shop techs are the supposed experts. They are supposed to know what they do and do not have the ability to fix. Knowing what you cannot fix is just as important as knowing how to fix what you can fix.

You shouldn't have to pay for their labor when this repair should not have been attempted at all - and they admitted that.

 

[deano1972]

I would just dispute it in writing with your cc company. The repair shop techs are the supposed experts. They are supposed to know what they do and do not have the ability to fix. Knowing what you cannot fix is just as important as knowing how to fix what you can fix.

You shouldn't have to pay for their labor when this repair should not have been attempted at all - and they admitted that.

Agree with this.

Dispute it!

 

[willmtaylor]

See, I wouldn't. I would write it off as a lesson learned. You knew the risks bc you expressed as much when you were debating what to do beforehand. Own up to the fact that you made the wrong choice and it cost you. That's life.

 

[deano1972]

See, I wouldn't. I would write it off as a lesson learned. You knew the risks bc you expressed as much when you were debating what to do beforehand. Own up to the fact that you made the wrong choice and it cost you. That's life.

The repair shop have admitted they never should have repaired the device because its bent, therefore they should have refused the repair. The OP should get a full refund

 

[willmtaylor]

The repair shop have admitted they never should have repaired the device because its bent, therefore they should have refused the repair. The OP should get a full refund

I can see that. It makes sense to me.

On the other hand, he admitteded he knew it wasn't a sure thing, he knew his phone was bent, and I assume he signed some sort of service contract before the service was performed.

 

[JulesJam]

I can see that. It makes sense to me.

On the other hand, he admitteded he knew it wasn't a sure thing, he knew his phone was bent, and I assume he signed some sort of service contract before the service was performed.

He definitely needs to read through what he signed. If he signed some sort of waiver of liability, where they told him it was possible it wouldn't work correctly after repair, then it is different.

From what he wrote here, it seems like he didn't know there would be an issue until after he returned it b/c it wasn't working. Then the guy who inspected it told him it never should have been repaired.

 

[x-evil-x]

Chances are good only a month after iOS 10 launched that you could get a replacement phone still on ios9. IF you want to go that route. If I'm paying for a 50$ replacement id get a new phone out of it. You can risk it with the screen replacement if you want to go with risking it again.

 

[TH55]

I can see that. It makes sense to me.

On the other hand, he admitteded he knew it wasn't a sure thing, he knew his phone was bent, and I assume he signed some sort of service contract before the service was performed.

I didn't know the phone was bent. I still can't even see it, it's a very minor kink.

 

[JulesJam]

Chances are good only a month after iOS 10 launched that you could get a replacement phone still on ios9.

The last version of iOS that was jailbreakable was 9.3.3.
[doublepost=1476535455][/doublepost]

If I'm paying for a 50$ replacement id get a new phone out of it. You can risk it with the screen replacement if you want to go with risking it again.

The way it works now is that screen only damage is a $29 deductible. Damage requiring a replacement device is a $99 or $79 deductible depending on when you purchased the AC+ policy.

 

[TH55]

The last version of iOS that was jailbreakable was 9.3.3.
[doublepost=1476535455][/doublepost]
The way it works now is that screen only damage is a $29 deductible. Damage requiring a replacement device is a $99 or $79 deductible depending on when you purchased the AC+ policy.

Yeah it's $79

Chances are good only a month after iOS 10 launched that you could get a replacement phone still on ios9. IF you want to go that route. If I'm paying for a 50$ replacement id get a new phone out of it. You can risk it with the screen replacement if you want to go with risking it again.

What are the odds it will be iOS 9.3.3?

 

[Charadis]

Yeah it's $79

What are the odds it will be iOS 9.3.3?

OP, I would have taken to Apple and removed the jailbreak prior to screen replacement. I think you should still be able to now with original screen, but be careful if they detect any proof of tampering or work on your phone.

To remove the JB and retain your current firmware, use CydiaImpactor. It removes all jailbreak files and restores the same firmware on phone.

Read up on it here:
http://www.idownloadblog.com/2015/0...jailbroken-iphone-to-stock-without-upgrading/

 

[TH55]

OP, I would have taken to Apple and removed the jailbreak prior to screen replacement. I think you should still be able to now with original screen, but be careful if they detect any proof of tampering or work on your phone.

To remove the JB and retain your current firmware, use CydiaImpactor. It removes all jailbreak files and restores the same firmware on phone.

Read up on it here:
http://www.idownloadblog.com/2015/0...jailbroken-iphone-to-stock-without-upgrading/

Awesome, thanks yeah someone mentioned it above. I absolutely would've used it had I known about it in advance. Now I got the original screen back and I have a genius appt monday. Can I just walk in today and get it fixed or do you have to have a Genius Bar appt?

 

[x-evil-x]

Yeah it's $79

What are the odds it will be iOS 9.3.3?

Nobody can tell you that. If you lose your jailbreak it's not the end of the world. Just go to apple and be done with it.
[doublepost=1476562886][/doublepost]

The last version of iOS that was jailbreakable was 9.3.3.
[doublepost=1476535455][/doublepost]
The way it works now is that screen only damage is a $29 deductible. Damage requiring a replacement device is a $99 or $79 deductible depending on when you purchased the AC+ policy.

So completely break the phone for 50$ more than a screen replacement.

 

[QueenTyrone]

Just replace it yourself or put a glass screen protector over it and keep it moving

 

[TH55]

Nobody can tell you that. If you lose your jailbreak it's not the end of the world. Just go to apple and be done with it.
[doublepost=1476562886][/doublepost]
So completely break the phone for 50$ more than a screen replacement.

Can I just walk in and get it fixed or do I need an actual genius appointment?

 

[C DM]

Can I just walk in and get it fixed or do I need an actual genius appointment?

You'd likely need/want to have an appointment, but ultimately that depends on your local Apple Store.

 

[willmtaylor]

Can I just walk in and get it fixed or do I need an actual genius appointment?

Appointments are best.