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iSkin Revo for 3G Available

Thanks for coming here and giving us some information but I still have no email confirmation and my credit card has been charged on Friday! I shop online a lot and all of the places I shop DO NOT charge your credit card before they ship it! And no email at all? No number we can call? What's going on?🙄

Sorry sounding bitter but this is not acceptable!
 
What about the FUZE?

Kristian,

Can you please give us some info on when the FUZE for the 3G might be released? I really like the looks of the Revo2, but I like the fuze for the original iPhone even better. Is a new FUZE in the works, and if so, any ideas on when it will be announced?
 
I ordered one last night and only received the PayPal confirmation. It would definitely be nice to get a confirmation from iSkin as well.

Also, I have used the iSkin website to ask questions about the revo2 and shipping policies but have yet to receive a response yet. The only time I received a response was when I asked about my iPod case...but no responses with any of my iPhone case questions. Anyone else have luck with contacting iSkin via the website?
 
On the iSkin site it shows that a new Fuze for 3G is in the works and gives you the option to sign up to be notified when it becomes available (Similiar to how things were done with the Revo2).
 
lazoli said:
Thanks for coming here and giving us some information but I still have no email confirmation and my credit card has been charged on Friday! I shop online a lot and all of the places I shop DO NOT charge your credit card before they ship it! And no email at all? No number we can call? What's going on?🙄

Sorry sounding bitter but this is not acceptable!
Click to expand...


I agree, that is problematic. I paid via paypal (and am somewhat regretting it if a lot of time is going to pass), so it had to be instant, but charging credit cards before shipping should be a no no.
 
I totally appreaciate Kristian posting here and his level of service has gone above and beyond.

Sadly however I have been having a tough time getting someone on the phone at iSkin.

I placed my order for the Revo2 Ozone on 7/24 and paid via PayPal which completed transaction. I thought I would have the case by now and since I know that they have not shipped I am wondering who I can talk to about updating my shipping to the faster method (since I need this case sooner than later).

I sat on hold to Toronto for 10mins and finally hung up since Long Distance from California is expensive! (I think I just spent how much shipping would have cost).

Kristian, if you read this can you please help me? I really would like to update my shipping method to get this thing quicker if possible.

Thank you.
 
Kristianatiskin said:
Hey Guys sorry i have been offline - just a bit busy in the office

anywho to answer your question we are just about to start shipping so everyone hold tight they are on the way!

Thanks very much for everyones patience its greatly appreciated!

kw
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Wonder if anyone got a shipping confirmation/tracking # so far? :apple:
 
Because Apple is a reseller of your product I'm sure that they will be very interested in learning about the problems we're experiencing with iSkin.

Customers should be able to purchase confidently with out having to worry about these issues. It is inappropriate especially when dealing with products of the calibre of Apple.
 
psychonaut said:
On the iSkin site it shows that a new Fuze for 3G is in the works and gives you the option to sign up to be notified when it becomes available (Similiar to how things were done with the Revo2).
Click to expand...
Thanks for your reply, although I had already seen that (and signed up for the email notification) on their site.

I was hoping Kristian could give us some insight on the FUZE, because I want to get a case relatively soon to protect my phone, but I don't want to wait 6 months or more. I was hoping he would be able to tell us it would be coming soon.
 
Hey all - Checking in for the night

just going to read all your guys questions and see if I can keep the flaming down to a minimum tonight.

One thing I will say right away is that you all have made my night! Thank you so much for the all the kudos - It really is much appreciated!

As the current Marketing Manager for iSkin I really believed that the best way to talk to our customers is to be in their shoes and see the world from where you stand. and what better way then to lace up and jump right in where you guys live day to day...

So again thank you very much appreciated.

KW
 
psychonaut said:
I totally appreaciate Kristian posting here and his level of service has gone above and beyond.

Sadly however I have been having a tough time getting someone on the phone at iSkin.

I placed my order for the Revo2 Ozone on 7/24 and paid via PayPal which completed transaction. I thought I would have the case by now and since I know that they have not shipped I am wondering who I can talk to about updating my shipping to the faster method (since I need this case sooner than later).

I sat on hold to Toronto for 10mins and finally hung up since Long Distance from California is expensive! (I think I just spent how much shipping would have cost).

Kristian, if you read this can you please help me? I really would like to update my shipping method to get this thing quicker if possible.

Thank you.
Click to expand...


Please email me first thing in the morning so that I can call you directly! that way its on my tab on not yours. I will make sure you get to who you need to speak to right away!

As for anyone else experiencing these delays please be patient - our CSR's are getting an influx of calls and are doing the very best they can. If anything to save you some time use the email forms we have in place as emails are usually processed within one business day.

And of course you can post them here and ill be around to also help.

kw
 
I placed an order and received PayPal confirmation, but not a direct Email from your company. After reading here and getting a response from an Email that I sent to iSkin, I see that there is a way to look up an order on your site.

My question is when do you anticipate shipping out orders? Do you have these items in stock? Will you send us a tracking number or shipping confirmation Email? (Hint, hint)

Looking forward to trying your product!
 
Iskin Returns

Kristianatiskin, if I do not like how the skin looks on my phone can I return it for another color?
 
Kristian, do you know if there shipping our cases without updating our order status? I seem to remember that happening to myself when i ordered an evo3. The status of my order only changed the day i received the skin. I hope this is the case so i can receive my revo this week! 😀
 
iSkin Updates

Hey Everyone - in light of me not wanting to flame the board I'm going to condense all the updates into one post and in all honestly i have been working today since 8am and im beat! 😉

ok here we go

after reading all the posts since yesterday I have seen 3 things that need my attention tonight.

1) Confirmation emails - I have brought this up to our online operation manager and they are working on a fix to this problem as we speak.

2) revo2 @ Apple Store - Unfortunately I cannot give you an exact date on thsi but they will be hitting shelves in the next couple weeks there. So if your holding out to get it at the store the wait is almost over.

3) fuze2 - I assure you the wait is not far off from being over! the best thing you can do is sign up to be notified and you will be the first to know when this is available.


Hope this is kosher for tonight.

Thanks guys

k
 
Any more thoughts about the contest you were thinking of for switching to iSkin? I have had other cases in the past, but due to the quality of the cases on the original I hear of and the great customer service you are providing I am excited to get one. I am just not excited about 40 dollars and shipping. Dont want to sound cheap, but any promotion available. Want to save the gift card for better headphones. 😀
 
Im really a fan of iskin products now😉 customer service is a huge thing and its something that gets lost with most of these online vendors. Thanks for all the help Kristian it really is appreciated.
 
I'll be a fan once they ship! I really have no place to whine since I ordered Monday and the site quotes 3-5 business days. But I have a bad feeling that I'll be rightfully whining come next Monday. It's really tough to throw yourself into a forum, so I really admire Kristian for it, but I can't help but notice the dancing around our primary question of availability and shipping. I can only take that to mean that he doesn't know for sure. 🙁 Day 3 with shipping plastic on the back of my phone. At least I bought a crystal skin for the front at Apple yesterday. Couldn't bring myself to plunk down $30 for a temporary back protection.
 
My order changed from "Ships in 3-5 business days" to "Processing..." It seems as if my Revo is about to make it journey to my door.
 
Kristianatiskin said:
2) revo2 @ Apple Store - Unfortunately I cannot give you an exact date on thsi but they will be hitting shelves in the next couple weeks there. So if your holding out to get it at the store the wait is almost over.


Hope this is kosher for tonight.

Thanks guys

k
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Just a couple weeks? I think I can wait...I really dont wanna pay 10 bucks in shipping. Thats kinda lame. Does anyone know if Apple raises the prices of 3rd party accessories that they sell?
 
Mine says that it's processing now, too. Hopefully it will ship today.

And to the poster above me, Apple rose the price $5 to some of Griffin's products, so who knows if they will raise the price on this.
 
Thanks for the updates, but as folks post their shipping status, please indicate when you ordered so that we get a sense of their ongoing lead time.
 
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