Issues with Uperfect / Ugame portable 2K display connecting after display sleep

[blakespot]

I have just added a Uperfect Portable 18-inch monitor ( aka Ugame K118 / M180J03 ) to my Mac Studio as a second display. It's 2560x1600 and is powered by one USB-C port and receives input via another USB-C input ( Thunderbolt 3/4, USB 3.1 ) or mini HDMI. It's one of those super light, portable units with an iPad-like magnetic case-wrap that's meant to tote along with your laptop to serve as a second screen on the go.

I connect it, it appears, it works. But...

When the system sleeps the displays and then wakes (the Studio itself never sleeps), this second display does not reappear. I can power cycle it and it will not appear to the Mac. On a hard power cycle, the screen comes alive and reports NO SIGNAL on the display screen, while connected to the Mac Studio as it has always been. Only when I disconnect the USB-C data cable and reconnect does it reappear to the Mac.

Obviously I can't run like this. I don't see any setting on the display's onboard menu that talks about settings around this. There is a ECO setting, but it's not to do with sleep; it has options like: standard, game, text, movie, etc.

I see a user in the Amazon reviews for this screen reporting similar:

The picture quality is just as great as my desktop monitor.

I’m using this with my Mac mini. Every time I go to wake it up after not using it for awhile, the monitor will not come on after waking the Mac mini with keyboard, trackpad and unlocking with my Apple Watch. I always have to manually restart my Mac for the monitor to register it’s turned on. This is starting to become extremely annoying.

Customer support tips are not helpful and don’t work. I don’t know if it’s worth keeping. I was also offered a refund through customer support and it hasn’t happened.

There are several reviews of this display, here's the one from TechPowerUp.

Anyone reading this have any experience with this display? Thanks.


bp