iTunes account hacked

Discussion in 'iPhone' started by nwlondonlad, Jan 1, 2016.

  1. nwlondonlad macrumors 6502a

    nwlondonlad

    Joined:
    Sep 20, 2007
    Location:
    UK London
    #1
    Woke up this morning and seen a pop up on my iPhone asking me to verify my apple ID, entered password and it said incorrect, hmmm strange. Checked my email and have seen that someone from China has managed to hack into my itunes/app store account changed my password and spent all my app store credit £51

    To make matters worse i can't even access my itunes account cos the person has changed it to their email. When i enter my username/email address it says this user does not exist. Contacted Apple support (UK) but they closed for New Years day.

    Any advice would be most welcome
     
  2. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #2
    Have you tried going to iforgot and answering your security questions?
     
  3. nwlondonlad thread starter macrumors 6502a

    nwlondonlad

    Joined:
    Sep 20, 2007
    Location:
    UK London
    #3
    Yep but the problem is the person has already changed my apple ID so when i enter my name and apple id it says this apple ID does not exist. I then put in the apple ID that it was changed to but its 'their' security questions that come up in Chinese
     
  4. Jsameds macrumors 68030

    Joined:
    Apr 22, 2008
    #4
    This happened to me, call Apple support and they can reset the account for you, as long as you can answer the security questions that you entered when you set up the account. That part is vital, if you can't answer them to the letter there is nothing they can do.
     
  5. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #5
    You'll need to call apple tomorrow. They can't disassociate the original email address from the account so you'll be able to get it back. This is why you should use 2step.
     
  6. Realistiic macrumors regular

    Realistiic

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    Sep 23, 2012
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    Scotland
  7. nwlondonlad thread starter macrumors 6502a

    nwlondonlad

    Joined:
    Sep 20, 2007
    Location:
    UK London
    #7
    Yep that part should be fine, i'm just shocked how someone can actually hack into my iTunes account and then change it to their own. Its almost like someone broke into your home and changed the locks so you can't even get in let alone see what damage has been done.

    Did Apple refund you on any credit that was used?
     
  8. nwlondonlad thread starter macrumors 6502a

    nwlondonlad

    Joined:
    Sep 20, 2007
    Location:
    UK London
    #8
    That was my first thought, how did they get past 2 step? Then i checked and see its something you manually opt in for.
     
  9. Jsameds macrumors 68030

    Joined:
    Apr 22, 2008
    #9
    I know right! Exactly the same happened to me. It's like they changed the locks and the keys.

    They changed it to some random email like beixanyxu@163.com

    Just get on to Apple support and they'll sort it. Be prepared for an hour long call because you'll have to juggle the accounts round which takes a good while.

    Piece of advice, bookmark appleid.apple.com before you call, you need to use that page a fair few times during the process.
     
  10. Jsameds macrumors 68030

    Joined:
    Apr 22, 2008
    #10
    They didn't use any credit luckily, no idea why.

    I picked up the emails just a few minutes after it happened (got one saying PW has changed and got another a couple minutes later saying the AppleID and email address had changed)

    Time is vital so you should try and sort it ASAP. Good luck!
     
  11. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #11
    Have you canceled your credit card yet ?
     
  12. nwlondonlad thread starter macrumors 6502a

    nwlondonlad

    Joined:
    Sep 20, 2007
    Location:
    UK London
    #12
    It happened at 5am and didn't wake up till around 9am by which time the damage was done. I got two emails. 1st one saying username and password changed, 2nd one was 18 mins later in Chinese saying purchases had been made. My credit dropped from £51 to 17p

    Nothing i can do till tomorrow as Apple support not open today
     
  13. Chatter macrumors 6502a

    Joined:
    Jun 10, 2013
    Location:
    Uphill from Downtown
    #13
    Damn! Sorry about this. The other posters have helpful suggestions and please do turn on 2-factor if you haven't.
     
  14. digitalcuriosity macrumors regular

    Joined:
    Aug 6, 2015
    #14
    That is the first thing anyone hacked must do.
     
  15. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #15
    Did you have 2step enabled?

    I use this on everything now as its not store credit I'd be worried about, I'd be worried about someone syncing my data to their device - pictures, emails etc.
     
  16. nwlondonlad thread starter macrumors 6502a

    nwlondonlad

    Joined:
    Sep 20, 2007
    Location:
    UK London
    #16
    Contacted Apple this morning, the security questions were compromised so they had to verify me by device serial numbers and sending codes directly to the devices. I've now gained access to my account and changed all passwords. The Credit of about £58 will be refunded within 24 hours

    For security measures 2 step cant be enabled till the 5th Jan. Thanks to everyone on here for their support
     
  17. b0fh666 macrumors 6502a

    b0fh666

    Joined:
    Oct 12, 2012
    Location:
    south
    #17
    holy *** after reading this just bit the bullet and enabled 2step... guess you can't be lazy forever.
     
  18. Jsameds macrumors 68030

    Joined:
    Apr 22, 2008
    #18
    Glad you sorted it. Sadly it looks like they're getting better at hacking accounts - when they hacked mine they didn't change the questions.

    Weirdly Apple never gave me the option of using the serial numbers, they out and out said there was absolutely no way at all to unlock the account if I couldn't answer the questions correctly, which was a pain because I really struggled to remember what I put as the answers because I set up the account nearly a decade ago.
     
  19. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #19
    They do it to download music then the either sell it or upload it. Sad really
     
  20. soniasim macrumors member

    soniasim

    Joined:
    May 1, 2008
    #20
    Yesterday, I got an sms from Apple with a 2-step verification code, (I have 2-step verification enabled). It seemed weird to me, because I hadn't put my Apple credentials in any field to get such an sms afterwards... Now that I read this thread, I guess that they attempted to hack into my account as well? Probably yes... Any idea how they find the emails?
     
  21. b0fh666 macrumors 6502a

    b0fh666

    Joined:
    Oct 12, 2012
    Location:
    south
    #21
    more than that, how are they cracking the passwords... mine surely is not easy to guess maybe that's what got me safe. Wife's not so much so I will enable 2step for her as well.
     
  22. soniasim, Jan 2, 2016
    Last edited: Jan 2, 2016

    soniasim macrumors member

    soniasim

    Joined:
    May 1, 2008
    #22
    I wouldn't say mine is easy either, it has uper letters and symbols as well, also it consists of many digits... Not a possibility to guess it without a hacking software.
    It's also weird that I never got the usual email I always get from Apple, saying that my Apple ID was used to sign in to a new device... Very weird...
     
  23. digitalcuriosity macrumors regular

    Joined:
    Aug 6, 2015
    #23
    Just shows Apples iTune and the apple store, are really not as safe for us as apple would like us to think.
     
  24. Boyd01 macrumors 68040

    Boyd01

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    Feb 21, 2012
    Location:
    New Jersey Pine Barrens
    #24
    I did too! :)
     
  25. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #25
    Again, did the poster have 2step enabled before the hacking?

    My Apple password is complex and not re-used anywhere else, also I have 2step enables. My data is more important than a credit or them downloading music.

    Remember, they have access to backups, pictures, emails and iMessage - not a good situation to be in!
     

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