I have 4 friends now that dumped their iPhone not because of the iPhone, but because of iTunes. I am also amazed that iPhone does not use the memory in the SIM card to save contacts, nor do you have the option too (need expensive 3ed party apps, maybe needing to jailbreak the phone too). The last friend to dump iPhone, with extreme prejudice, happened because almost all of his contacts vanished after a sync and iOS update. Personally iTunes is not as easy to use as I would expect from an Apple product, but it hasn't given me any serious issue. Is Apple failing with iTunes?