itv hub on apple tv 4

[bazzie66]

Hi
Can anyone please help as this is driving me nuts.

I bought an apple tv a couple of weeks ago.
BBC iplayer, channel 5, eurosport, nowtv, TV player all work fine. But the ITV hub will only play catch up programmes, not live programmes. I select itv 1, 2 3, 4 and i just get the spinning gear wheel.

I have emailed ITV supprt a hundred times, and tried everything they have suggested.
They keep asking for speedtests, but it´s not my internet. The ITV hub on my ipad and when i had a firestick works totally fine.

Is anyone else having the same problem. Does anyone have a fix!

Thanks in advance for any help.

 

[an-other]

Are you located in the UK or are you using a VPN?

 

[bazzie66]

Are you located in the UK or are you using a VPN?

Hi
I’m using a uk smart dns. BBC iplayer is fine. The itv hub works perfectly fine on my iPad and iMac too under the same dns too. I find it odd that catch up programmes work on the Apple TV too. Also I did actually get a live programme to play on the itv hub on the Apple TV once but the next time I went to play a live programme it was back to the spinning gear wheel.