Wow, they keep living up to their nickname.
I'm the one that got an empty envelope instead of the case. I called Ivyskin that day and explained that I had received an empty envelope and had refused the package. The guy I spoke to said he would send another one. I asked for expedited shipping, but he said he did not think they could due to supply issues. So, I have received nothing yet, so I called them up today.
The guy I spoke to, who gave his name as Tom, was extremely abrasive and condescending, right from the word go. Of course, they have no record of my previous call and he pretty much accused me of lying and trying to run a scam. He said that they had shipped out 20,000 packages and this never happens. Well, I am here to tell you it happened to me. Unfortunately, because of the USPS systems, the postman cannot mark a product as damaged, so he just marked it as refused.
This guy Tom, who will not give me his last name or any other contact name of the company has threatened me with trying to ruin my credit (which I am pretty sure is against the law) if I charge the product back using Amex and also said he was going to turn me in to the US Postal Inspector for mail fraud after I talked to my local PO and called him back with their info. (my conscience is clear, I can swear on a stack of bibles that I never received the case, because I did not). He has also told me that they looked up the wieght of the product in their system between calls and they can prove the case was in the envelope. Whats this case weigh, a few grams? I find it hard to beleive that they can tell if it was in the envleope or not and even if it was sorted once with it, does not mean it can't fall out later as I know they are not weighing packages on the mail truck.
THis also reinforces that I should never use the USPS as their tracking systems are still not that good.
Any decent company would just happily send me a new case for the goodwill, but Ivyskin is obviously not a decent company.
Steer clear of Ivyskin., They are unethical at best.
OK, so while I can't beleive it after our pretty heated conversation ended with me hanging up on the guy as he loudly accused me of being a thief, Tom did call me back quite calmly and politely and offered to go ahead and send another case. I told him that at this point, Ijust wanted to have my money back and he agreed. I now have an email from Ivyskin telling me I am getting a refund. Now, probably coincidentally, this is about an hour after I got off the phone with Amex to put this into dispute and about an hour and a half after filing a complaint with the BBB and a posting on Reseller Ratings (the other 4 were all pretty much the same).
So, they eventually did hte right thing (maybe once they realized I knew my rights and was not going to just say oh well). If they had just been nice about it and communicated with me all along (oh, and not accuse me of being a thief), I might consider buying from them again, but now, they have lost a customer forever.
I'm the one that got an empty envelope instead of the case. I called Ivyskin that day and explained that I had received an empty envelope and had refused the package. The guy I spoke to said he would send another one. I asked for expedited shipping, but he said he did not think they could due to supply issues. So, I have received nothing yet, so I called them up today.
The guy I spoke to, who gave his name as Tom, was extremely abrasive and condescending, right from the word go. Of course, they have no record of my previous call and he pretty much accused me of lying and trying to run a scam. He said that they had shipped out 20,000 packages and this never happens. Well, I am here to tell you it happened to me. Unfortunately, because of the USPS systems, the postman cannot mark a product as damaged, so he just marked it as refused.
This guy Tom, who will not give me his last name or any other contact name of the company has threatened me with trying to ruin my credit (which I am pretty sure is against the law) if I charge the product back using Amex and also said he was going to turn me in to the US Postal Inspector for mail fraud after I talked to my local PO and called him back with their info. (my conscience is clear, I can swear on a stack of bibles that I never received the case, because I did not). He has also told me that they looked up the wieght of the product in their system between calls and they can prove the case was in the envelope. Whats this case weigh, a few grams? I find it hard to beleive that they can tell if it was in the envleope or not and even if it was sorted once with it, does not mean it can't fall out later as I know they are not weighing packages on the mail truck.
THis also reinforces that I should never use the USPS as their tracking systems are still not that good.
Any decent company would just happily send me a new case for the goodwill, but Ivyskin is obviously not a decent company.
Steer clear of Ivyskin., They are unethical at best.
OK, so while I can't beleive it after our pretty heated conversation ended with me hanging up on the guy as he loudly accused me of being a thief, Tom did call me back quite calmly and politely and offered to go ahead and send another case. I told him that at this point, Ijust wanted to have my money back and he agreed. I now have an email from Ivyskin telling me I am getting a refund. Now, probably coincidentally, this is about an hour after I got off the phone with Amex to put this into dispute and about an hour and a half after filing a complaint with the BBB and a posting on Reseller Ratings (the other 4 were all pretty much the same).
So, they eventually did hte right thing (maybe once they realized I knew my rights and was not going to just say oh well). If they had just been nice about it and communicated with me all along (oh, and not accuse me of being a thief), I might consider buying from them again, but now, they have lost a customer forever.
