JCPenney Removes Apple Pay Support From Its Retail Stores and Mobile App [Updated]

Discussion in ' News Discussion' started by MacRumors, Apr 22, 2019.

  1. MacRumors macrumors bot


    Apr 12, 2001

    American department store JCPenney has quietly removed support for Apple Pay from its retail stores, it has emerged.


    The withdrawal of support for Apple's digital payment system was confirmed on Saturday by the company's customer service Twitter account in response to a query, but offered no reason for its decision.

    The option to use Apple Pay at checkout in the JCPenney iOS app has also been removed, reports Appleosophy, catching many mobile shoppers off guard.

    The retailer began trialing Apple Pay in late 2015, before rolling it out to all of its stores across the United States and adding support for the payment method to its app for iPhone and iPad shortly after.

    JCPenney also made its credit card available on Apple Pay, enabling customers to earn shopping points through its JCPenney Rewards loyalty program, directly in the Wallet app on iPhone.

    Assuming JCPenney still takes NFC contactless payments, it's unclear whether the company has switched merchant account providers to one that doesn't support Apple Pay, or has simply disabled support for Apple's digital wallet at its transaction terminals. We've contacted JCPenney for more information on their reasoning behind the decision and will update this article if we learn more.

    Update: In a statement to TechCrunch, JCPenney says that it stopped supporting Apple Pay and other contactless payments because of an April 13 deadline from Visa for retiring legacy magnetic stripe (MSD) contactless technology in favor of more secure EMV technology.
    Rather than upgrading its technology, JCPenney opted to discontinue contactless payment support, at least for the time being.

    Article Link: JCPenney Removes Apple Pay Support From Its Retail Stores and Mobile App [Updated]
  2. kriebe macrumors member


    Apr 3, 2011
    Irvine, CA
    And Apple is really worried about losing a company that doesn't look like it's going to make it much longer anyway.
  3. btrach144 macrumors 68000


    Aug 28, 2015
    They’ll be closed within 24 months. This just removes the younger crowd even further.
  4. kis macrumors 68000

    Aug 10, 2007
    My best guess: Apple was trying to hike fees and milk them some more - and since JCP are already not doing great, they had to call it quits.
  5. martyjmclean macrumors 6502


    Jan 24, 2018
    Sydney, NSW, Australia
    How can a store remove Apple Pay? It’s the same contactless tech we’ve been using for 15 yrs?
  6. daveak macrumors 6502

    Jun 28, 2009
    Durham, UK
    What fees? Apple Pay is just contactless payment, you can accept it without even knowing Apple exist.
  7. farewelwilliams macrumors 68020

    Jun 18, 2014
    it's more likely that using Apple pay prevents JCP from gathering purchase data since Apple Pay encrypts it
  8. Intellectua1 Suspended


    Jun 3, 2016
    Seattle, Washington
    This probably had something to do with the lack of usage or the terminals/transactions costing them money and it wasn't worth it to them. It's not like teens shop at JC Penny anyway so I'd bet low usage.
    The fact that this guy felt the need to take it to Twitter is weird, does he really think using his credit card is not safe anymore because I can bet he swipes that way more than he can use Apple Pay. Get over it dude.
  9. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    JC Penny is on their way out all together at some point, even though this is kind of an odd move to remove Apple Pay, I’d still be interested to know officially why they did remove Apple Pay altogether.

    (Unrelated, but two of the three JC Penny’s in my region have closed their stores.)
  10. justiny Contributor


    Jul 28, 2008
    Fairfield, NJ
    They’re probably trying to keep as much air in the life raft as possible for as long as possible.

    For whatever reason for removing Apple Pay will save them money, that’s what they’re going to do.

    I’m a little surprised we haven’t seen much more of this.
  11. macfacts macrumors 68040


    Oct 7, 2012
    Not surprising that iPhone is losing features (headphone jack, 32bit support, apple pay).
  12. Carnegie macrumors 6502a

    May 24, 2012
    I suspect Apple will see some push back from other credit card issuers because of Apple Card. I'm sure some of them aren't too happy about it.

    I wouldn't assume this is because of that, but if JCPenney's card was usable with Apple Pay that could be the reason. I can see Apple Card becoming the default credit card used with Apple Pay for many people, significantly reducing the use of cards issued by others. Perhaps JCPenney thinks that, if people have to pull out a physical card (instead of just using Apple Pay), some will use their JCPenney card instead of their default Apple Pay card.
  13. bobob macrumors 68030


    Jan 11, 2008
    It's great to see someone stepping up to lead the charge for the return of 32bit support!
  14. flygbuss macrumors 6502


    Jul 22, 2018
    Stockholm, Sweden
    Works perfectly fine here. I can even use it at the tiny kiosk in my street.
    You should get your facts straight..
  15. flaneur macrumors member


    Dec 21, 2009
    He probably got an earful from her indoors
  16. elvisimprsntr, Apr 22, 2019
    Last edited: Apr 22, 2019

    elvisimprsntr macrumors 6502

    Jul 17, 2013
    It's called progress. "Lead, follow, or get the [heck] out of the way." - General George S. Patton

    As for AP, if a retailer does not want to spend the $ to upgrade payment terminals or pay the recurring fees to support contactless payments, that's their choice.

    JCP won't last another year. They have been selling the same over priced [$tuff] for 100+ years.
  17. izyreal macrumors regular

    Sep 26, 2012
    I remember a time when this would have been important news.
  18. cardfan macrumors 68000

    Mar 23, 2012
    Can’t say I use Apple Pay at stores as it is. Too much hassle. Not enough incentive from Apple. This Apple card on the way is a joke gesture from them.
  19. nitramluap macrumors regular

    Apr 26, 2015
    Because, ‘merica.

    This sort of nonsense doens’t happen in Australia because we’ve been using contactless (PayPass & PayWave) for almost a decade, and Apple Pay is simply a (better) version of this, which works on all the same terminals - from big stores to farmers’ markets. I haven’t used cash here for over two years since I’ve had the Apple Watch with Apple Pay.

    The situation in the USA is a bit of a mess. Last time I was there I used Apple Pay where I could, but many places required me to *sign* for a purchase - my card didn’t even have a signature on it (shows how often I use it), so I had to sign it first! :D
  20. haruhiko, Apr 22, 2019
    Last edited: Apr 22, 2019

    haruhiko macrumors 601


    Sep 29, 2009
    I'm not sure about the situation in the US but here in Hong Kong I can use Apple Pay in whatever wireless credit card terminal I see in any store, even for the terminal that does not have any mark for Apple Pay. It's just NFC contactless payment. I don't even need to tell the cashier I'm using Apple Pay. Just tell them I'm paying contactless is OK. I think having a wireless terminal that does NOT support Apple Pay is actually much more difficult.
  21. dotKevinWong macrumors newbie


    Dec 12, 2017
    Philadelphia, PA
    Apple charges a 0.15% fee to payment networks which often gets passed down to Merchants even though Apple says it doesn't charge merchants any fees. And Apple Pay isn't just contactless, it generates a secure authorization code for that specific purchase instead of the CC number.
  22. 4jasontv macrumors 68000

    Jul 31, 2011
    Hassle? What hassle? It takes 2 seconds to process. The chip takes 10 seconds.
  23. srharris22 macrumors member

    Aug 28, 2010
    Too much hassle? I could pay 3 times with AP before you get out your CC and swipe it
    Literally it couldn’t be easier, but you searching through wallet or purse is?
  24. hifismith macrumors newbie


    Dec 5, 2012
    Apple takes 0.15% of the total purchase when you use Apple Pay. I believe that’s on top of the credit card company’s fee.
  25. 4jasontv macrumors 68000

    Jul 31, 2011
    Where did you get this? Apple says they don’t charge the merchant any fees.

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