just got my new g5 with a DEAD PIXEL-HELP

[Bear]

Wow! I can't believe you would pay for a $2500 LCD, and not want it to be perfect. I would not put up with ANYTHING wrong with that screen (not to say that price would change my views, but for that money, its GOING to be perfect).
...

How much time (and possibly money) am I going to spend to keep exchanging a screen? With only one stuck (not dead) pixel out off over 4 million the odds of me getting a better screen is rather slim.

And also, the stuck pixel wouldn't have been noticed if I had used a different background image.

Should I complain? Well I already known the replacement policy for stuck/dead pixels. I'd rather save my time for doing things like actually using the computer that the screen is on.

If I notice more bad pixels, then I'll do something. Or maybe I'll run a full check a few months after Apple releases an updated 30" screen. And if I have enough bad pixels to get a replacement, hopefully I'll get the new model.

 

[maverick808]

How much time (and possibly money) am I going to spend to keep exchanging a screen?

When I exchanged my iMacs I spent no time other than putting it back in the box since Apple arranged to have it collected and delivered to my door.

I also spent no more money since Apple paid for pickup of the faulty iMac and delivery of the new one with no restocking fees.

With only one stuck (not dead) pixel out off over 4 million the odds of me getting a better screen is rather slim.

I'm sorry but this has to be one of the stupidest statements I've heard. You are implying simply because 4 million is a high number that faults are unavoidable. Every single PowerPC processor on sale in Apple machines today has at least 5 million transistors in it yet there is obviously a zero-fault tolerance for the transistors in there.

 

[aristobrat]

Wow! I can't believe you would pay for a $2500 LCD, and not want it to be perfect. I would not put up with ANYTHING wrong with that screen (not to say that price would change my views, but for that money, its GOING to be perfect).

Apple gets away with this because people like you dont complain. The fact that you can rationalize the dead pixel is your problem, but you are making things worse for everyone.

Apple's not "getting away" with anything with Cinema Displays.

The Cinema Display "tech specs" (publicly posted and easily found) state that these monitors are "ISO 13406 part 2".

 

[Edge100]

Apple's not "getting away" with anything with Cinema Displays.

The Cinema Display "tech specs" (publicly posted and easily found) state that these monitors are "ISO 13406 part 2".

Lovely.

As I have repeatedly stated, however, I have a zero-tolerance policy on ANY LCD screen, and I would not pay for ANY LCD if I was told that a dead pixel would not be grounds for an exchange.

And until Apple decides to make their seven pixel-tolerance policy public, I will continue to buy Apple LCDs and return them if they dont work properly.

Others may do as they wish, and others will be called out if they complain about it later without taking any action.

 

[aristobrat]

http://www.streetwise.com.au/product_info.php?products_id=3098

This monitor appears to be 22% more expensive than the other equiv. Sony 17" monitor that this site sells.

All three of the examples you posted seem to be limited marketed tests. The monitors are only available in Australia? The laptop is the only one ASUS is offering this guarantee with?

With as conservatively as these products have been rolled out, how are you able to state that they're examples of how it doesn't break the bank?

 

[aristobrat]

As I have repeatedly stated, however, I have a zero-tolerance policy on ANY LCD screen, and I would not pay for ANY LCD if I was told that a dead pixel would not be grounds for an exchange.

Fair enough.

And until Apple decides to make their seven pixel-tolerance policy public, I will continue to buy Apple LCDs and return them if they dont work properly.

Again, fair enough.

 

[840quadra]

This monitor appears to be 22% more expensive than the other equiv. Sony 17" monitor that this site sells.

All three of the examples you posted seem to be limited marketed tests. The monitors are only available in Australia? The laptop is the only one ASUS is offering this guarantee with?

With as conservatively as these products have been rolled out, how are you able to state that they're examples of how it doesn't break the bank?

Was that my point?

No, My point was to post proof that there are current examples of ZDP products, that don't break the bank, nothing more, nothing less. The fact that they are not worldly available, or abundant is irrelevant, as that was not the point I was attempting to make.

As for your second question, I think the list prices speak for themselves .

$575au Sony Monitor
$319au Viewsonic Monitor
$1999us Asus laptop

Hardly bank busting, considering the price for similar products with no ZDP are not much less.

 

[dmetzcher]

I have some news for you: Every single harddrive on the planet comes with defects! Every one of them! Thus is the nature of the analogue world, where not everything is absolute! They're just masked out at the factory, but they're still there! So will you return that "faulty product", too? Well, good luck in finding one without faults!

This is not a fair comparison, though it's not the first time in this thread that it's be brought up. The fact is, you can't see bad secotrs on a hard drive, and they don't affect your work. Getting something that has a defect you can see (a deep scratch on a surface, a dead pixel, etc.) is different. It can also affect your work if you are working with images and/or video. The defective hard drive will not affect your work at all, so long as the sectors are marked off and not used, and so long as they are no so great that large portions of the drive are gone.

Don't compare the two. If we must make a comparison, compare a dead pixel to a bad key on a keyboard (which will affect the way you work - I know this firsthand). Compare it to something that can actually affect what you do. Compare it to something that you have to look at and see every day. Consider that, when you first get a new computer, you expect it to be pristine.

Also, I understand your argument, and don't necessarily disagree. However, Apple needs to make this policy of theirs apparent to the customer. That is the problem, and nothing else. If they posted this policy just under the monitor where they tell you the resolution (think of a previous comment made by someone comparing this to the description of hard drive capacity). They must make this policy known to the consumer. I bought my iBook in a store, and no one told me the policy, so it doesn't exist. If I am not getting something in pristine condition, I need to be told that before I buy it. If I may or may not get something in pristine condition, and I have to accept a certain fault level, I need to be told that.

 

[dmetzcher]

So it's suddenly all fine and dandy if you just sign this agreement while it's a huge problem that needs to be adressed that there is no such agreement right now. Right. Because that agreement changes **** about the pixels still being dead! What's the friggin point?

It's a legal issue. It's about not trying to hide things. If this is totally acceptable, and everyone is fine with it, they can post the policy and they'd lose no money. I think they'd see a very slight drop in sales for those displays though. People might look at CRT monitors instead. Not everyone, but some would.

If several people sued Aple in a class action suit, Apple might not win. If they lost, one of the things that they'd have to agree to change is their notification policy about their dead pixel policy.

 

[cashmoney]

Try running this video for a couple hours, I tried it on one of my lcds that had a pixel stuck to blue and it got it unstuck.
http://www.widowpc.com/members/fix_dead_pixels.zip

That video almost gave me a seizure

 

[paulct]

well, i called, explained my situation, the guy said "yep, thats too bad, there is nothing we can do". I told him i knew they could do something about it, and i had a few hours to spare, so could i talk to a supervisor. The guy then laughed and said just a second, put me on hold, then came back and said they would replace it free. THEN he went on to explain that usually no one argues back, and he doesnt know why. We talked for a while about how the pixel policy is ridiculous and so are the people who put up with it.

go apple and people who stand up for themself.

just because its a policy or rule... does not mean it cant be broken. ever.

 

[dmetzcher]

well, i called, explained my situation, the guy said "yep, thats too bad, there is nothing we can do". I told him i knew they could do something about it, and i had a few hours to spare, so could i talk to a supervisor. The guy then laughed and said just a second, put me on hold, then came back and said they would replace it free. THEN he went on to explain that usually no one argues back, and he doesnt know why. We talked for a while about how the pixel policy is ridiculous and so are the people who put up with it.

go apple and people who stand up for themself.

just because its a policy or rule... does not mean it cant be broken. ever.

Good for you. I'm happy that you stuck it and got what you deserved.