Dalriada said:That's apparently been updated since, as per an internal memo fm Apple ->
QUOTE
Some customers are receiving Mac OS X v10.4 "Tiger" before the scheduled launch date of April 29. Until April 29, please support these customers as follows:
* Do NOT deny support or accuse the customer of piracy. The customers may have legitimately purchased the product and be eligible for support.
* Tier 1: Escalate Tiger calls to Tier 2. Tier 2 must take the escalation.
* Tier 2 and Mac Genius: Support the customer as usual. Try to capture as much information as possible about how and where the customer purchased Tiger. After you are done supporting the customer, escalate this information via an "FYI" RTA.
After the April 29 software launch, you no longer a need to escalate these cases in order to capture this information.
UNQUOTE
This was fm http://www.macbidouille.com
- Dal
Seems like a balanced way to manage the situation.
I still wonder about unique IDs per disc...this makes me think not as it doesn't actually mention anything like that to be gathered by staff.