Keyboard MacBook Pro 2017

[CaptRB]

I am having issues with the letter "N" on the keyboard (MacBook Pro 13 with tB, June 2017):
- Does not register when I touch type (ie using the same amount of force as per other keys)
- Or it registers but is delayed, eg. typing "button" and a space after will turn into "butto n", or two "nn" pop up rather than the one "n" that I typed.
- I have to tap it really hard, or tap the corners of the key before it registers.

I don't have AppleCare+ and it's been 4 months since I bought it.

Will Apple repair/replace or refund?

Had the EXACT same issue, which gradually worsened. They initially wanted to repair it, but I got on the phone and complained loudly, sent emails and made a nuisance of myself.

I did not want a repair or a new unit, so I got Apple to refund me for a new iMac and MacBook Air. The new MBP has a design problem, but I refused to make it MY problem.


R.

 

[Boardiesboi]

Had the EXACT same issue, which gradually worsened. They initially wanted to repair it, but I got on the phone and complained loudly, sent emails and made a nuisance of myself.

I did not want a repair or a new unit, so I got Apple to refund me for a new iMac and MacBook Air. The new MBP has a design problem, but I refused to make it MY problem.

How long did it take you to go through the whole process and get your refund?

I'm freaking out and now I just feel like I should ask for a full refund...

Does the latest 12" Macbook use the same keyboard? I shouldn't have sold my rMBP from 2015...

 

[PBG4 Dude]

Does the latest 12" Macbook use the same keyboard? I shouldn't have sold my rMBP from 2015...

Yes, it uses the same keyboard.

 

[CaptRB]

How long did it take you to go through the whole process and get your refund?

I'm freaking out and now I just feel like I should ask for a full refund...

Does the latest 12" Macbook use the same keyboard? I shouldn't have sold my rMBP from 2015...

It took about 4 days for Apple to agree to my terms. That included two visits to the Apple Store and two phone calls, along with an email to explain the issue. I told them I could not have a machine that was defect-prone and demanded a full refund towards the iMac and MacBook Air. They gave in, but of course this cost me more money.

Still, it was a solution that worked and I'm pretty happy with what I have now. The Air is a splendid machine and the i7 iMac with the 580 graphics is a very powerful machine.


R.

 

[Sgt93]

Good info in this thread. I will wait to hear of some keyboard changes before dropping cash on a 2018.

 

[parajba]

Yes, still utter garbage. Design issue. I am literally sitting on a pile of cash and want to replace my 2010 MBP but there is zero % chance I am buying it until they seriously address the keyboard issues.

 

[project_2501]

It took about 4 days for Apple to agree to my terms. That included two visits to the Apple Store and two phone calls, along with an email to explain the issue. I told them I could not have a machine that was defect-prone and demanded a full refund towards the iMac and MacBook Air. They gave in, but of course this cost me more money.

Still, it was a solution that worked and I'm pretty happy with what I have now. The Air is a splendid machine and the i7 iMac with the 580 graphics is a very powerful machine.


R.

How did you do this?
I'm trying to get apple to refund me for my 2017 MBP 13 nTB which is

Overheating
Keys failing
Glue failing around display panel from heat

They're customer service rep (Ireland) has sent me on 2 visits to stores that were useless.
[doublepost=1507534978][/doublepost]

How did you do this?
I'm trying to get apple to refund me for my 2017 MBP 13 nTB which is

Overheating
Keys failing
Glue failing around display panel from heat

They're customer service rep (Ireland) has sent me on 2 visits to stores that were useless.

And the only thing they want to do is take my laptop in for a 10 day repair. They can't even promise to replicate the issues ... Grrr!

The wanted assurance before the 2nd trip and they still lied to me and failed.

 

[vxh.viet]

It still has over heating issue even with Ireland's cold?
Some reviews report the 2017 model running a lot cooler than 2015 models. Is it not the case?

 

[project_2501]

It still has over heating issue even with Ireland's cold?
Some reviews report the 2017 model running a lot cooler than 2015 models. Is it not the case?

I'm in London but customer support is in Ireland.

My 2015 was fine. This 2017 13 nTB overheats with even basic tasks like Netflix and YouTube. Keys failing. Display panel glue failing from overheating.

And apple won't admit there's a problem.

My full review over months of experience: https://forums.macrumors.com/threads/2017-macbook-pro-13-non-tb-review.2056971/

 

[vxh.viet]

I've seen quite a lot of over heating issue with "watching Youtube". My wild guess is High Sierra is not fully optimized for Kaby Lake decoding and/or you have a defective unit.

Do you have the same over heating issue pre High Sierra?

Edit: I've read you review and it seems like your replacement is also faulty. I hope Apple will sort this out for you.

 

[project_2501]

Yes with sierra.too.

My smartphone has no problems.
My £500 ThinkPad from 4 years ago has no problems. (Linux)
A £200 Chromebook has no problems.

But an £1800 2017 has problems

 

[vxh.viet]

Just curious, why does it take so long to get your replacement unit? Is it BTO?
I really want a 13 inch machine with 16gb RAM, 512gb SSD but based on this rate of failure, I think the safer choice is to go with the base 15 inch model (as there will be more available unit for replacement).

 

[project_2501]

Just curious, why does it take so long to get your replacement unit? Is it BTO?
I really want a 13 inch machine with 16gb RAM, 512gb SSD but based on this rate of failure, I think the safer choice is to go with the base 15 inch model (as there will be more available unit for replacement).

Yes BTO

Now they don't want to replace or refund.. so beware

 

[CaptRB]

I wrote to Apple AND called them.

I explained that I was not interested in hearing excuses, that I knew perfectly well that there was a design issue (this AFTER I was told by two techs at Apple that there was). I also promised to post a nice video documenting the issues and what I heard.

They CALLED me the next morning. I explained that I did not want a replacement or repair. I wanted a full refund and then I would replace the machine with a iMac 27" and MacBook Air.

From their perspective they avoided a BIG hassle with me and I did spend MORE money by buying two machines. I ended up with a few hundred extra in Apple gift card money for my trouble, but that was specific to my case.

You have to be aggressive. I was on a film shoot when my touchbar MBP started to fail. I could not wait 10 days for a repair. I was also VERY offended when a manager suggested I just buy a 2nd unit and return it upon getting my fixed unit back. I had to EXPLAIN to them why this was offensive!

It worked out nicely in the end. The store also handed me a Apple TV for all of the trouble, but that also due to another issue. If you lay down passively, don't expect much from Apple (or anyone else).

R.

 

[Sumleilmus]

Today, I found myself having to enter my password 8 or more times before attaining success. I've been entering passwords into computers for a long time (Commodore 64, &c.). I had to read this thread and others to realize that I almost certainly have a defective keyboard. I need to do some detective work to figure out which key(s) are defective, but, since I can enter passwords effectively in very many other computers than this one, it seems likely I have a bum keyboard. What a drag. I paid Top Dollar for this machine.

Thanks to all of you, even you adherents to the department of redundancy department, for posting this. It is late where I live. I will wake up tomorrow, try as many times as needed to log in to my machine, hoping the number will be less than 20, and then open a text file and type my passphrase 30 or so times. The text captured should inform me. My machine is less than 14 days in my hands.

Wot ye that I should approach the sleeping dragon first by telephone or in person? My former machine was a 13 inch MacBook Pro 9,2 replaced with a new one during month 34 of AppleCare, so I must know how to talk to them…

Does anyone know how the 14 day thing works? If I agree to let them send me a brand new replacement one, will I again have 14 days for "full refund," or is that only with the first pig in a poke?

Oh, yes, and ha ha ha. I use the Dvorak keyboard layout, so I will have all the fun I deserve explaining to Apple what I have discovered.

 

[vxh.viet]

Wouldn't it be easier to use an external keyboard to login and then test for defective key(s)?

 

[Sumleilmus]

Ah, yes, of course. Clever you, doltish me.

 

[Melbourne Park]

Today, I found myself having to enter my password 8 or more times before attaining success. I've been entering passwords into computers for a long time (Commodore 64, &c.). I had to read this thread and others to realize that I almost certainly have a defective keyboard. I need to do some detective work to figure out which key(s) are defective, but, since I can enter passwords effectively in very many other computers than this one, it seems likely I have a bum keyboard. What a drag. I paid Top Dollar for this machine.

Thanks to all of you, even you adherents to the department of redundancy department, for posting this. It is late where I live. I will wake up tomorrow, try as many times as needed to log in to my machine, hoping the number will be less than 20, and then open a text file and type my passphrase 30 or so times. The text captured should inform me. My machine is less than 14 days in my hands.

Wot ye that I should approach the sleeping dragon first by telephone or in person? My former machine was a 13 inch MacBook Pro 9,2 replaced with a new one during month 34 of AppleCare, so I must know how to talk to them…

Does anyone know how the 14 day thing works? If I agree to let them send me a brand new replacement one, will I again have 14 days for "full refund," or is that only with the first pig in a poke?

Oh, yes, and ha ha ha. I use the Dvorak keyboard layout, so I will have all the fun I deserve explaining to Apple what I have discovered.

I'd replace it and consider buying another one ... that way you do get another 14 days for sure.

Or maybe go to something else. A bad experience is tough to get over IMO. I've bought a 2017 15" and its been fine, but them's the breaks. You can get used to Windoze and despite its cludge you can get quite used to it. The touch screen models are great IMO. There's some nice Microsoft units too that are in many ways better than Apple. HP Elitbooks have long warranties and feature things like in built cellular slots and spill proof keyboards. You can get a Gigabyte notebook that while heavy has a super GPU and its monitor is Adobe calibrated. There are lots of choices out there. Just tell Apple your going to switch. It might teach them a lesson.

 

[deepakvrao]

Sheesh, just found this thread after a week of buying my 2017 12 MB. And, I live in India, where service its awful.

 

[Garage Battle]

I hope someone from Apple pushes this conversation, among others, up to the powers that be.

I was really excited to buy my first new Macbook Pro - and its just been a mix of good and bad. The keyboard is my absolute #1 complaint. I've had to lightly pry up keys and dust under them to get stuck keys working again. My #8 key is clicky when it gets warm. I try and be careful with it, not use it outdoors, store it in a carrying case. Im super careful with the USB-C ports - but I shouldn't have to be.

We need to push harder on Apple. Pick a day to message Apple on social media, unified hashtag, pushing for an official response. Could also make a thread on the Apple forum same day and direct users to the post to chime in, complain, recommend, etc. Send the forum link / hashtag over to some tech blogs.

Could be more effective if each tweet to them had a small story of the moment/feeling of disappointment. As management you would want that to go away really quickly. #makeapplegreatagain - that hashtag could ruffle a brand like Apple.

Might could forum hop and spread the word. Just my $3.50.