Lawsuit Against Apple Over Android-Switching iMessage Issue Fails to Gain Class-Action Status

[storkpkp]

The people claiming how easy it was to solve this continue to be even more annoying than the original problem.

Absolutely! I used the tool, called apple, and this is still an issue for Group Chats. Getting everyone in a group chat to delete the chats they have on their iphones is NOT a solution. It is a workaround and an awful one at that.

You shouldn't have to jump through hoops for a problem that Apple created and has not fixed.

 

[apolloa]

What nonsense! And the typical name calling. The issue boils down to existing threads where the former phone number was iMessage. Unfortunately those have to be deleted. That's a far cry from anti-competitive where the features of iMessage far outweigh sms.

So when you use iMessage it displays a big warning telling you that if you use this app and switch from iOS you will potentially never receive SMS from other iOS users who have used iMessage with you then?
Because finding out you have to somehow get every single person with an iPhone who has ever used iMessage with you to delete any conversations they have had with you is more than 'unfortunate'. iMessage offers little to no benefits over SMS.
It's not name calling when you choose to ignore the stupidity and ignorance played by Apple here and it is anti-comeptitve no matter what you say. It is very nearly locking you into using the iOS platform just to send and receive SMS from other iOS users.
It is worst then when Microsoft put IE into Windows by default, and as a result of that action the European anti competition courts teared them apart.

But I know Apple can NEVER do ANY wrong in your eye's.........

That's like buying a new car because of a flat tire. The Apple website tool makes this a no brained.

1. De-register your account.
2. Delete all iMessage threads on your device and have your senders delete all iMessage threads.

So simple, EVERY none iOS platform, take your sim, put in another phone carry on as normal sending and receiving SMS just like always...

Apple.. take you sim, put into a non iOS platform device, go online and use a tool to de-register your number, call Apple support, pay them a support service charge, have them try and fix the problem for you, or contact every single person with an iOS device that has ever used iMessage with you and ask them to remove all their conversations with you they have ever had, hope it works and you can carry on receiving SMS from them.

Yeah Apple Think Different... so simple and easy

 

[I7guy]

So when you use iMessage it displays a big warning telling you that if you use this app and switch from iOS you will potentially never receive SMS from other iOS users who have used iMessage with you then?
Because finding out you have to somehow get every single person with an iPhone who has ever used iMessage with you to delete any conversations they have had with you is more than 'unfortunate'. iMessage offers little to no benefits over SMS.
It's not name calling when you choose to ignore the stupidity and ignorance played by Apple here and it is anti-comeptitve no matter what you say. It is very nearly locking you into using the iOS platform just to send and receive SMS from other iOS users.
It is worst then when Microsoft put IE into Windows by default, and as a result of that action the European anti competition courts teared them apart.

But I know Apple can NEVER do ANY wrong in your eye's...

And on the other hand Apple can do no right in your eyes. But all that is irrelevant except for an Internet discussion forum.

You know the solution just don't use iMessage and YOU will never have this issue.

While deleting a thread probably should be the last resort, when my son got a Moto x(soon to be back in the fold) it took a few days to figure out why there was an issue. We all just did it and I didnt even sue Apple for pain and suffering.

 

[apolloa]

And on the other hand Apple can do no right in your eyes. But all that is irrelevant except for an Internet discussion forum.

You know the solution just don't use iMessage and YOU will never have this issue.

While deleting a thread probably should be the last resort, when my son got a Moto x(soon to be back in the fold) it took a few days to figure out why there was an issue. We all just did it and I didnt even sue Apple for pain and suffering.

Ah your assumption of me based on a few posts.... I happen to think their computers are very very good. But you knew that right from the posts I make?
So taking a few day's to fix a problem caused by Apple was totally fine, a problem that just doesn't exist on any other platform.
And this woman has every right to sue Apple, it makes a damn site more sense than the American who sued McDonald's for their coffee burning them when it split whilst they were driving. I bet someone in America has even sued someone for breaking wind in an elevator at some stage!

 

[wookiee2cu]

I had this issue and the page that Apple created didn't exist plus the issue was tracked back as far as 2011. Calling Apple was a joke; you would request that they remove your number from their server, 20+ days later the issue still existed. One guy mentioned the Apple rep just told him to get a new phone number which is not realistic when you think of everything that is tied to your number (credit card accounts, banking, and so on not to mention all of your contacts). If I was just missing texts from friends that's one thing but when you miss texts from work/boss and clients that's a whole different issue. After a month and a half I finally got the issue resolved but it shouldn't have been that big of an ordeal to get it done. I think the lawsuit is silly, I think a fine or something along those lines is more appropriate. The iPhone is a great phone, I just grew tired of iOS being so locked down and wanted to try something new so I got an Android. My problem wasn't with the iPhone it was with Apple and their lack of effort in helping solve the problem which was on their end.

 

[C DM]

I'm still trying to figure out WHY messages were being missed at all.

When you send an iMessage to someone, it will say "Delivered" under the message when it's delivered to the person's device. If there is no "Delivered" something went wrong. At this point the person sending the message should contact the recipient to find out why the messages wasn't delivered.

"Oh, I switched to an Android phone."

Hold the message, resend as text message. At that point, the phone will use text messages from now on.

There is no excuse for missed messages; if your phone is using iMessage to send messages than you will know right away if something is wrong because nothing will show as Delivered. The phone will even eventually put up a red ! to tell you there was a problem, or re-send as a text message if you have that option set in preferences.

This is all a case of people being clueless and trying to do a cash grab.

There's no excuse for Apple to try to send something as an iMessage to someone that isn't capable of receiving them. Anything behind that is already something that comes after the original and underlying problem.

 

[C DM]

The people claiming how easy it was to solve this continue to be even more annoying than the original problem.

Bingo. And they aren't even talking about solving the problem, they are talking about people going out of their way to do something extra and different to work around the issue, while the problem itself is (or at least was) still there and on Apple's side of it all.

 

[zorinlynx]

There's no excuse for Apple to try to send something as an iMessage to someone that isn't capable of receiving them. Anything behind that is already something that comes after the original and underlying problem.

This is true. However, if you USED to use iMessage and no longer do, there has to be a period of time for the system to discover you no longer do and switch back to SMS.

 

[C DM]

This is true. However, if you USED to use iMessage and no longer do, there has to be a period of time for the system to discover you no longer do and switch back to SMS.

As soon as you disable iMessage on your devices when you are switching the system should know, and that wasn't happening correctly for quite a few people before and Apple wasn't really doing much about it for quite a while.

 

[z31fanatic]

That's like buying a new car because of a flat tire. The Apple website tool makes this a no brained.

1. De-register your account.
2. Delete all iMessage threads on your device and have your senders delete all iMessage threads.

Are you really that thick?
Don't you see that people are reporting that the problem persists even after using Apple's tool that was supposed to fix it?

 

[nia820]

That's like buying a new car because of a flat tire. The Apple website tool makes this a no brained.

1. De-register your account.
2. Delete all iMessage threads on your device and have your senders delete all iMessage threads.

its not that simple. Even with this advice some some people stil have issues receiving messages. I have friends who had to get new numbers because of this issue. Thankfully I never use iMessage. But if that happen to me I'd be pretty pissed.

iMessage is lame anyway. Hangouts or whatsapp is much better.

 

[I7guy]

Ah your assumption of me based on a few posts.... I happen to think their computers are very very good. But you knew that right from the posts I make?
So taking a few day's to fix a problem caused by Apple was totally fine, a problem that just doesn't exist on any other platform.
And this woman has every right to sue Apple, it makes a damn site more sense than the American who sued McDonald's for their coffee burning them when it split whilst they were driving. I bet someone in America has even sued someone for breaking wind in an elevator at some stage!

Okay, now there is something I can agree with. I agree people sue that is today's culture But do you think this should have been a class action lawsuit? Personally I think not.

 

[I7guy]

its not that simple. Even with this advice some some people stil have issues receiving messages. I have friends who had to get new numbers because of this issue. Thankfully I never use iMessage. But if that happen to me I'd be pretty pissed.

iMessage is lame anyway. Hangouts or whatsapp is much better.

Then use hangouts or whatsapp. Apple should have made that deregister tool available sooner, but you do step 1: deregister and step 2: delete. In my experience this resolves the issue. With millions of iPhones I'm sure there are some edge cases.

 

[z31fanatic]

 

[apolloa]

Okay, now there is something I can agree with. I agree people sue that is today's culture But do you think this should have been a class action lawsuit? Personally I think not.

No, I think a case like this should be at the European courts, because they would rip Apple to shreds over this issue. But its not for what ever reason so I do think it should have been a class action case as I believe that's a bigger trial?
Apple should basically be fined heavily and be forced to put a permanent working fix in place by law, that doesn't require contacting everyone else with an iOS device. I hope that may still happen.

 

[I7guy]

No, I think a case like this should be at the European courts, because they would rip Apple to shreds over this issue. But its not for what ever reason so I do think it should have been a class action case as I believe that's a bigger trial?
Apple should basically be fined heavily and be forced to put a permanent working fix in place by law, that doesn't require contacting everyone else with an iOS device. I hope that may still happen.

That would set a bad precedent for any bug/process in any operating system. So i don't agree with it at that level. Maybe iOS 9 will address it.

 

[ksuyen]

You doing it the wrong way.

 

[benji625]

Okay, I had to sign up just so I can post because I am so sick of all the misinformation that floods these comments sections when it comes to the infamous "imessage problem". You can accept this or ignore it, I don't care but my information is right.

1. When you activate imessage it registers your phone number for the service
2. This is how other imessage users, ios or osx device, reach you using the service
3. When you deregister your number, it does remove your number from imessage service within 24-48 hours
4. The problem usually lies in either
A. your contact is still sending message to you as an imessage (typical in cases seen in group messages aka "this happens X amount of years after i've switched"
B. even though they have deleted your contact and readded it multiple times the message thread they still have going with you is an imessage thread and needs to be deleted as well

If you, friend, or family are having this issue still all these things must be done for each and every contact that still is using ios and osx. As long as your have a device with an active thread that still thinks its using imessage i will continue to try and use imessage instead of defaulting to SMS. Of course, you cant always tap and hold and choose send as SMS instead.

 

[I7guy]

Okay, I had to sign up just so I can post because I am so sick of all the misinformation that floods these comments sections when it comes to the infamous "imessage problem". You can accept this or ignore it, I don't care but my information is right.

1. When you activate imessage it registers your phone number for the service
2. This is how other imessage users, ios or osx device, reach you using the service
3. When you deregister your number, it does remove your number from imessage service within 24-48 hours
4. The problem usually lies in either
A. your contact is still sending message to you as an imessage (typical in cases seen in group messages aka "this happens X amount of years after i've switched"
B. even though they have deleted your contact and readded it multiple times the message thread they still have going with you is an imessage thread and needs to be deleted as well

If you, friend, or family are having this issue still all these things must be done for each and every contact that still is using ios and osx. As long as your have a device with an active thread that still thinks its using imessage i will continue to try and use imessage instead of defaulting to SMS. Of course, you cant always tap and hold and choose send as SMS instead.

Yep, I said basically the same thing. Thanks for verifying.

 

[C DM]

Okay, I had to sign up just so I can post because I am so sick of all the misinformation that floods these comments sections when it comes to the infamous "imessage problem". You can accept this or ignore it, I don't care but my information is right.

1. When you activate imessage it registers your phone number for the service
2. This is how other imessage users, ios or osx device, reach you using the service
3. When you deregister your number, it does remove your number from imessage service within 24-48 hours
4. The problem usually lies in either
A. your contact is still sending message to you as an imessage (typical in cases seen in group messages aka "this happens X amount of years after i've switched"
B. even though they have deleted your contact and readded it multiple times the message thread they still have going with you is an imessage thread and needs to be deleted as well

If you, friend, or family are having this issue still all these things must be done for each and every contact that still is using ios and osx. As long as your have a device with an active thread that still thinks its using imessage i will continue to try and use imessage instead of defaulting to SMS. Of course, you cant always tap and hold and choose send as SMS instead.

And basically the underlying issue is with Apple's servers still telling your device that the recipient is still capable of receiving iMessages when they are in fact no longer capable of that.

 

[I7guy]

And basically the underlying issue is with Apple's servers still telling your device that the recipient is still capable of receiving iMessages when they are in fact are no longer capable of that.

Somehow apples servers know it's an sms when starting from a clean thread.

 

[benji625]

Yep, I said basically the same thing. Thanks for verifying.

Then you are right . All I see on most forums like here, Gizmodo, and ect is stupidity and ignorance. You are given then choice to turn on and use imessage. No one forced you. It is not a requirement in order to use an ios device. Not everyone who who switches has this problem either. In fact, it honestly is a very small subsection of people who switch that actually run into and still have this problem. Myself, until this past year I wasn't an apple fan at all. Due to circumstance changes I've grown to learn a lot more about apple and now love the company and the products.

 

[benji625]

And basically the underlying issue is with Apple's servers still telling your device that the recipient is still capable of receiving iMessages when they are in fact no longer capable of that.

It isn't server related. That is why people in this situation, after the number deregisters that is,they will be able to receive message from some IOS users but not others. The IOS users they can't receive from devices get stuck thinking they are still sending iMessages instead of SMS. Once you clear out those thread from all their devices, it will stop trying to default to iMessage and will send as SMS just fine.

 

[cube]

That would set a bad precedent for any bug/process in any operating system. So i don't agree with it at that level. Maybe iOS 9 will address it.

This bug has an anticompetitive behaviour smell. It would not be out of place if the EU took the case.

 

[C DM]

It isn't server related. That is why people in this situation, after the number deregisters that is,they will be able to receive message from some IOS users but not others. The IOS users they can't receive from devices get stuck thinking they are still sending iMessages instead of SMS. Once you clear out those thread from all their devices, it will stop trying to default to iMessage and will send as SMS just fine.

First, if the threads are stuck sending iMessages to those that aren't capable of receiving them then it's an iOS bug which is an Apple issue since given Apple's iMessage implementation the Messages app determines what's appropriate to send based on what Apple tells it.

Second, what you are describing is but one situation where there have been plenty more without even group threads of any sort where iMessages would be incorrectly sent to people who can't get them anymore without any sign of failure or changing over to SMS, sometimes even even if threads are deleted and started anew.

There are bigger underlying problems with it all on Apple's side that Apple hasn't been doing anything about for quite some time until all of this picked up some wider exposure once a possibility of a lawsuit started coming into play and Apple finally started working on it.