Yeah, I (unfortunately) have a Level Touch. Wish I never bought it. Unreliable as all F***
It's supposed to use Bluetooth to unlock the door as you approach - works less than 10% of the time
The touch feature is also ridiculously slow (you may as well get your keys out).
And, yes, we just use our keys - unless we forget them, then we use the Home app to unlock the door. (I've forgotten my keys several times when walking the dog)
Only feature that works well is the auto-lock after 30 seconds (default interval).
BUT - with iOS 16, the Level has had a lobotomy - it's confused as to which side of the door I'm on after I'm home. Typically 15-20 minutes after I'm home, the lock auto-unlocks, then auto-locks again (per the 30s setting).
Support is non-existent. They'll tell you to pull the battery (reboot) the lock as that's all you can do. No apparent line to dev support to report bugs or make product suggestions.
Also awful for battery life. The battery that shipped with it only lasted the first month in. A brand new Duracell replacement? 3 months. You would expect a CR2 battery to last a lot longer than that.
Still on the fence about putting the old deadbolt back in and trying to sell this on Craigslist to get some of my money back.
Edit: The reason we went with this lock? It looks like a regular deadbolt from the outside - our Strata is extremely strict about everything looking the same - so, no smart locks that don't look like all of the Schlage and Weiser locks are allowed.