LG 5K Warranty, who do I contact? LG or Apple?

Discussion in 'Mac Accessories' started by kinster, Apr 8, 2017.

  1. kinster macrumors 6502a

    kinster

    Joined:
    Nov 6, 2006
    #1
    Who do I contact for repair? I called Apple and they said I need to contact LG? Are they correct? I thought as it's first year it should be Apple?
     
  2. ZMacintosh macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #2
    Unfortunately it's all through LG after the return period is up. I don't believe buying AppleCare with the a mac and an LG Display covers the LG display
     
  3. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #3
    Yes, unfortunately you have to deal with LG.
    (https://store.apple.com/Catalog/Images/worldwidewarranty.html)

    (You may recall the sales of good regulations in the UK that give the consumer the right to a repair 'from the retailer', but in this case, by referring you to LG for service, Apple are fulfilling their responsibility.)

    Good luck getting it sorted. Keep us posted.
     
  4. kinster thread starter macrumors 6502a

    kinster

    Joined:
    Nov 6, 2006
    #4
    You're right, I called LG and they are sending DPD out for a collection soon.
    --- Post Merged, Apr 8, 2017 ---
    AppleCare only covers the product that it's bought to be covered for. i.e an Apple product.
     
  5. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #5
    Ah, that's a good result then. Hopefully you get a fast turnaround time.

    (As an aside, this is why I always keep the boxes for my things... can you imagine having to try find something to safely pack an LG 5K! o_O)
     
  6. kinster thread starter macrumors 6502a

    kinster

    Joined:
    Nov 6, 2006
    #6
    I've put it back in the box for transportation but they did say that DPD will have the required packaging when they turn up.
     
  7. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
  8. kinster thread starter macrumors 6502a

    kinster

    Joined:
    Nov 6, 2006
    #8
    It was a right balls up. LG sent DPD to pick up at work. First time the box for packaging was too small. The second time they went to the wrong address. The third time they came with a bag, so I told them to just use the box and return it to me. In the end it only took about 3 days to return it to me. But a real hassle with getting it to them.
     
  9. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #9
    What a pain! But it is all working now? Did they say what was wrong with it?
     

Share This Page