LG's UltraFine 5K Display Shielding Fix Successfully Addresses Wi-Fi Interference Issues


WRChris

macrumors 6502a
Aug 17, 2016
628
835
Indiana
They can make it the same size as the Apple TV while they're at it!
[doublepost=1489613781][/doublepost]

This is what happens when accountants take over a company.
Couldn't be that Apple pulled out because they have something completely new and better coming in the future, though.(I have no insight other then my brain, don't ask for sources)

Apple is out to get you and destroy their company at the same time. Darn "accountants".

Everyone here thinks they can run Apple better, start your own multi-billion dollar company and then cater to the minority of users.
 

MacZonie

macrumors member
Nov 15, 2010
35
12
FWIW, a case example. I dropped the 5K display at FedEx office 3/1. It was at the repair depot in MI on 3/7. I received it back on 3/13(!) via FedEx 2-day. My major complaint was dropped USB connections with Skype calls. I had also noted the non-linear volume control. The returned unit went through a 70 minute Skype call without a hiccup or anything disconnecting. I also noted the volume control is more usable. The repair report said 2 "gaskets" were replaced. I gotta believe there was at least a firmware upgrade but no matter. It all works fine for me.
 
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WilliamG

macrumors G3
Mar 29, 2008
8,990
2,401
Seattle
FWIW, a case example. I dropped the 5K display at FedEx office 3/1. It was at the repair depot in MI on 3/7. I received it back on 3/13(!) via FedEx 2-day. My major complaint was dropped USB connections with Skype calls. I had also noted the non-linear volume control. The returned unit went through a 70 minute Skype call without a hiccup or anything disconnecting. I also noted the volume control is more usable. The repair report said 2 "gaskets" were replaced. I gotta believe there was at least a firmware upgrade but no matter. It all works fine for me.
Wait, is the volume control issue fixed? Currently 2-3 bars of volume are usable, and anything above that distorts like crazy. This is fixed for you, now?
 
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King724

macrumors newbie
Jan 7, 2015
15
2
Wait, is the volume control issue fixed? Currently 2-3 bars of volume are usable, and anything above that distorts like crazy. This is fixed for you, now?
This. I came here looking for updates on the volume issue. I was really hoping this would be fixed by now.

I guess I'll have to keep track of my firmware number before and after I send it in.
 

gwest

macrumors member
Jan 23, 2004
48
8
The shielding is a minor issue of this monitor- only those with routers close to the device have a problem. The universal problem seems to be the inability of this monitor to wake up after sleeping- look at the reviews on Apple's site and you'll find that the vast majority of the myriad of complaints have to do with the monitor going into a deep coma instead of sleeping, requiring restarts, cable unplugging and sometimes causing kernel panics. This is the real issue, and it's only being addressed in user reviews. I'm waiting to purchase a new MBP but I need to find an external monitor that's not only high quality and well integrated, which this one is, but is also reliable- this one clearly isn't.
 
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TapDatApp

macrumors newbie
Mar 15, 2017
11
5
Atlanta, GA
Oh, boy. You all are gonna have a field day with this one. Long time lurker, literally just signed up to share my experience. I purchased this monitor on March 10th from Apple online, after MacRumors had said they were back in stock. It came yesterday, haven't opened it yet. Took one look at this article and then at my box... my manufacturing date is December 2016. I can't believe this is seriously happening to me. Why stop selling them online only to resume selling them and ship out the recalled batch? This is mindblowingly stupid to me. So I'm sending it back for a replacement but of course there's no guarantee the next one I'll get has a newer manufacturing date. Sigh.
 
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ozarkcanoer

macrumors newbie
Sep 21, 2012
25
26
There's a small hole in the center of the LG 4K Ultrafine display that no one at my Apple Store can explain. That model doesn't have camera or microphones. Could it be a light sensor? Anyone know what it is for?
 

Floris

macrumors 68020
Sep 7, 2007
2,381
1,451
Netherlands
If only I had an iMac to connect this too, I would buy it. But I am not going to buy it in March just to have it, when we don't get new iMac this year.
 

Macaholic868

macrumors 6502
Feb 2, 2017
387
427
Apple didn't really have much choice. It wasn't working properly. It had to be addressed. That's as botched as it can possibly get. Apple should be more upfront with defective MacBooks sometime. That would truly be refreshing and open. Macbook issues seem to be more hush, hush, deny, deny, before getting fixed.
That would be nice but Apple under both Jobs and Cook wouldn't go that route. If they think that publicly owning a problem will cost them a lot of potential sales then they have a decision to make.

If the problem only affects a certain percentage of users and they think that fixing it for those affected users who even bother to have it fixed at all will cost them less than all of the lost sales that go along with publicly owning it then they won't publicly own it because doing so does not make business sense under that scenario unless the bad PR that results ultimately costs them more in the end.

All for profit companies exist to make somebody money and that somebody, if they are successful, will insist that most moves make business sense.

I'm not telling you that I think that logic is good logic for the consumer, it clearly isn't, but that's reality so with all products do not be a beta tester / early adopter when a product is first released. Give it a few months for these things to shake out and then buy.

Unfortunately Apple is large enough now that you have to use the Microsoft rules when dealing with the hardware and software they sell and promote. Wait at least 3-6 months at a minimum before you buy so you're not a beta tester.
 
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MacZonie

macrumors member
Nov 15, 2010
35
12
Wait, is the volume control issue fixed? Currently 2-3 bars of volume are usable, and anything above that distorts like crazy. This is fixed for you, now?
Yes. For me, I can run the LG volume over the range and the level changes smoothly. Nothing like before the rework.
 

Sabre52

macrumors newbie
Mar 15, 2017
10
1
I did exactly that waited until after the LG 5K fix was announced and the Displays were again available to order on the Apple Store.

According to the UPS tracking the order shipped from CA on 03/03/2017 and delivered to me on 03/10/2017. Serial Number received started with 612 which means pre-repair.

Although knowing there was a quality issue Apple still shipped the old stock.
 

MacZonie

macrumors member
Nov 15, 2010
35
12
Oh, boy. You all are gonna have a field day with this one. Long time lurker, literally just signed up to share my experience. I purchased this monitor on March 10th from Apple online, after MacRumors had said they were back in stock. It came yesterday, haven't opened it yet. Took one look at this article and then at my box... my manufacturing date is December 2016. I can't believe this is seriously happening to me. Why stop selling them online only to resume selling them and ship out the recalled batch? This is mindblowingly stupid to me. So I'm sending it back for a replacement but of course there's no guarantee the next one I'll get has a newer manufacturing date. Sigh.
It may be that all stock has been reworked and returned to stock after the change in availability but there is no way of knowing for sure without trying it out.
 

robeddie

Suspended
Jul 21, 2003
1,777
1,700
Atlanta
still can't figure out for the life of me why apple would go along with a 3rd party acting as the only solution to the monitor attached to the pro and mini?
Umm, because they don't care about the pro or the mini. That's been brutally obvious for a good while now.
 

TapDatApp

macrumors newbie
Mar 15, 2017
11
5
Atlanta, GA
It may be that all stock has been reworked and returned to stock after the change in availability but there is no way of knowing for sure without trying it out.
It's deeply upsetting that I can't get more clarity on it. I don't wanna try it. I want to feel assured that I received a model with fixed shielding. But of course, even Apple online couldn't tell me.
 

dogslobber

macrumors 68040
Oct 19, 2014
3,479
4,679
Apple Campus, Cupertino CA
This looks like a Dell LCD screen. Why buy one of these overpriced things when Dell can give you more for much cheaper? I simply don't understand why Apple are exiting the peripheral business as now buyers need to go to multiple places to pick up their devices. This is not what Steve would have done.
 

Sabre52

macrumors newbie
Mar 15, 2017
10
1
This looks like a Dell LCD screen. Why buy one of these overpriced things when Dell can give you more for much cheaper? I simply don't understand why Apple are exiting the peripheral business as now buyers need to go to multiple places to pick up their devices. This is not what Steve would have done.
[doublepost=1489620730][/doublepost]It is clear that Apple gives MacRumors it's due respect. It would be nice to see MacRumors do a follow up on why Apple is currently shipping 612 serials. Have they been remanufactured? How can one tell without opening and trying? Only thing I noticed is a Black round label in the upper left corner of the product label on the box. Could this indicate product was reworked?
 

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gwest

macrumors member
Jan 23, 2004
48
8
[doublepost=1489620730][/doublepost]It is clear that Apple gives MacRumors it's due respect. It would be nice to see MacRumors do a follow up on why Apple is currently shipping 612 serials. Have they been remanufactured? How can one tell without opening and trying? Only thing I noticed is a Black round label in the upper left corner of the product label on the box. Could this indicate product was reworked?
I just got off the phone with an Apple Sales Rep- he says that Apple's entire stock was sent back to LG, which is what caused the shipping delays. He believes that anything arriving from current orders have been updated by LG, regardless of the manufacturing date.
 

Jerus

macrumors member
Jan 13, 2017
39
36
I can't get over that just does not feel or look "Apple". Jony Ive must be crying every time he sees one. Does not feel like any of Apples visions. Apple should look different, feel different. This is just like everybody else.
Does not make me want to replace my old cinema display.

Sure, must be decades since any pro customers bought an Apple display. So it probably makes sense in many ways.
I'm just not sure I like it, but then it's easy to complain and dream. Apple is run by some very competent people so it probably was the best alternative for them at the moment.
 

MNJohn

macrumors regular
May 16, 2014
185
453
I’d pay 25% more for this display, in an Apple enclosure. LG does make excellent panels, and my 65” OLED LG TV is in an arguably very attractive enclosure (even nearly Apple worthy), so I’m sure how this montior got out of the industrial design room.
Glad you had a good experience with your LG OLED TV-a lot of people with the early ones (2015) didn't due to lack of QC in the panels.

My experience with LG Customer Service has been awful.
 

TapDatApp

macrumors newbie
Mar 15, 2017
11
5
Atlanta, GA
[doublepost=1489620730][/doublepost]It is clear that Apple gives MacRumors it's due respect. It would be nice to see MacRumors do a follow up on why Apple is currently shipping 612 serials. Have they been remanufactured? How can one tell without opening and trying? Only thing I noticed is a Black round label in the upper left corner of the product label on the box. Could this indicate product was reworked?
I just got off the phone with an Apple Sales Rep- he says that Apple's entire stock was sent back to LG, which is what caused the shipping delays. He believes that anything arriving from current orders have been updated by LG, regardless of the manufacturing date.
Great info. I'm starting to wonder too. Eric from MacRumors staff told me on Twitter his 611 has nothing there. But he also said his 702 has a printed black square. If I had to take a guess, the black square is a unit that was manufactured with the fix, a black circle is a unit that was repaired. Nothing means no fix. But I'm going to contact LG to be sure and do some personal testing if I have to.