I'm wondering if the rubber gasket that sits in the case in not in the little groove. Have you take the case apart and made sure the rubber gasket is in place ?
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LifeProof NUUD for 6 plus
- Thread starter bkd0255
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I've had my case for three days and have already has to submit a warranty claim. The door flap for the charging port has broken and the sound is horribly muffled when talking on the phone. Not happy at all! I would wait a few months before ordering if you haven't already.
Thanks for the warnings. I was looking into the Nuud but maybe I'll just stick with the Fre for my 6. Had the Fre on my 5S and loved it. Never had any issues with the Fre and the Fre seems to get good reviews for the 6.
2/24, I think. I just received it today. It includes a screen protector to install after installing the case.
Yep mine too. I already got my RMA and return label as I am just gonna get my money back for now
I thought I to was just me with the horrible sound. You guys should try the red pepper water proof case From eBay. It's less then $20 and its great.
I'm going to give it one more shot and then I'm returning it. I can't believe we waited this long and have already had issues.
Just got mine. I put it over the Zagg glass and I don't get why it wouldn't be waterproof with it. It seems like a tight fit over that glass-can someone point that out to me? It certainly would be water resistant. Mixed thoughts about it. The sound quality is definitely not as good and text messages etc. are definitely muffled. I do like the look/fit and it really does seem to offer a lot of protection for a skier, outdoor guy like me. Tempted to just get the Thule AtlasX3 though. Can't decide, can't decide. I use to think I was indecisive, now I'm not sure! Help!
Well, my lifeproof arrived today. I installed it, really was surprised about the size, not too big for what it is. Pretty thin. The bottom does not fit 'perfect' like some others said, but it seemed ok (I thought). The sound is extremely diminished, but that's expected for a waterproof case. The design looks good and its very very protective, i would trust this from a very high drop. Well I got home after using it during the day and did the water test with the insert they provide. It was in max like 4'' of water, and failed the test. There were multiple spots inside that have large water drops (could see them before removing the case, took pictures and video). I emailed lifeproof, but its just odd because its brand new and failed the water test. Not sure which part of the seal leaks. Maybe around the earpiece. I will compare this case to my catalyst 6 plus when it arrives, I think I might like that design better, but love that this one has nothing covering screen!
https://www.youtube.com/watch?v=QKRIotK8J0M
All of these exact same issues are what mine also has (aside from the broken charge port door, at least not yet)
All of these exact same issues are what mine also has (aside from the broken charge port door, at least not yet)
If the glass cracks, your waterproof is compromised, though only a little. More likely, with the thicker glass protectors, the case may not seat well. Basically, the case bulges and more of the gasket will be exposed. Over time, the gasket will dry rot and crack if there's no lubrication to protect it. That's my only guess.
Mine went back today as well. While the fit and finish seemed fine , i could not get over the sound quality. I was ok with the diminished speaker sound and low voice volume, but the fact i was told by phone call receivers could not hear or i sound very muffled was a deal breaker. BTW, this was not the case with their 4 & 5S cases.
Took one call with mine installed
Person on the other line could hardly hear me
Looks like mine is going back
Person on the other line could hardly hear me
Looks like mine is going back
Ok I have to ask this. Did everyone that returned there case know that lifeproof charges a 15% restocking fee? Our cases sound like **** and we shouldn't have to pay that fee!
If the product was defective, you can negotiate to have that waived and if that does not work, you can contest it with your credit card.
If it was not defective...the fee is legit. It covers any extra cost of shipping, the moving parts that gets it out of the door, packaging, etc.
They have been making cases for years. Then they were bought out by otter box. It took them 5 months to release this case and it sucks. Someone should get fired over this because it's bs
Only from the Lifeproof site directly so far. Use the link in the OP to place an order as I believe it was only given out to those on their mailing list
I called today to get a refund, and they are refunding me the total MINUS 5$ return shipping cost. Oh well. The sound quality is horrible for speaker calls and regular calls, and besides, mine leaks. Anyone have the catalyst for the 6? I pre ordered the one for the plus, can't wait! Looks much better.