2013 iMac hinge replacement
I had a broken hinge on my late 2013 imac I bought in Feb of 2014. I do think it's a design flaw. My hinge made a sound like that of a steel marble hitting my desk when it broke. I took it down to the apple store (still under warranty) and they sent me a copy of the costs involved in replacement of the hinge. I have not yet gotten it back from Apple since i took it in 2 days ago. The genius guy said they did not have the part in stock and would have to order it in and it would take 3 to 5 days to fix. Thought maybe some of you might appreciate a cost breakdown of how much it'd would be to get one fixed. Not too bad IMHO: Fortunately my machine was still under warranty.
Customer Information
Product Information
****** ***** Warranty Status: In Warranty(W)
USA Model: IMAC (27-INCH, LATE 2013)
Date of Purchase: 13-Feb-14
Serial No: ************
Problem Description/Diagnosis
Issue: iMac hinge is broken and display falls down to lowest viewing position.
Steps to Reproduce: Na
Cosmetic Condition: Clean
Proposed Resolution: Replace mechanism. Has backup.
Estimated Turn Around Time: We'll call you in 3 - 5 days
Alternate Pickup: **** ********
Mac OS Version: 10.9.5
Hard Drive Size: 121 GB
Memory Size: 16 GB
iLife Version: n/a
Contact Apple Support Case: *********
Employee **********
Repair Estimate
Item Number Description Price Amount Due
923-00151 MECHANISM 27"IMAC $ 28.41 $ 28.41
S1490LL/A Hardware Repair Labor $ 39.00 $ 0.00
Total (Tax not included) $ 67.41 $ 28.41
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• the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above;
• Apple is not responsible for any loss, corruption, or breach of the data on my product during service; and
• as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service
• goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods
Repair Terms and Conditions and be found at
http://www.apple.com/legal/terms/repair/instantexchange.html.