Loose hinge on late-2013 iMac 27"

studioduo

macrumors newbie
Jul 28, 2016
1
0
0
Same thing just happened to me... Unprovoked - "sad iMac disease" - I like it... Frustrating!!! This sounds like a recall issue to me, clearly an engineering flaw.
 

MarcusB

macrumors newbie
Jun 19, 2016
4
1
0
London
Ok made it to Apple Bluewater and checked the machine in. Passed all tests and taken away.
Repair sheet does say that you have to pay but the genius said it was a known problem and would be free.

Collected machine 5 days later - no charge.

If your hinge has gone then get it sorted- don't wait.

Cheers

M
 
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Moskiton

macrumors newbie
Jun 7, 2012
10
1
0
Same problem here on my iMac 27 from May 2013!
I had some calls with the apple assistance and they suggested me to go to an apple store and take an appointment to the Genius Bar (actually I'm in Italy). They took my iMac and it's going to be ready in a couple of days!
I should normally pay 65€ for the intervention but they said that they will cover all the charges for free!!

Good job Apple!! You have kept a really close user! :)
 
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NJEG

macrumors newbie
May 12, 2015
2
1
0
This is a consistent issue with ALL iMacs from 2009 on, particularly 27" due to weight. The mechanism is a faulty design. Apple surely knows it. During repair for the mount, they damaged my machine two times and finally had to replace it. This issue must cost them quite a bit of money. A lot cheaper for Apple to redesign it don't you think?.
 
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sammyQc

macrumors newbie
Apr 27, 2008
20
16
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Montreal, Canada
www.samuellavoie.com
Just happened to my late-2012 27" iMac.
Heard a "snap" by gently moving the screen down like I've been doing for years occasionally. Now screen tilt all the way down :(

Will see if I can get away with free repair at the Apple Store!
 

YYsMD

macrumors newbie
Apr 25, 2017
28
23
0
Very interested to hear if you get one. A family member of mine has a 2012 model too and has been propping it up with a bobbin so if free repairs are still on the cards, the'll be all over this.

Seems utterly goofy that a big heavy tilty Mac would be held up with a flimsy piece of plastic
 

lasloduncan

macrumors 6502
Mar 2, 2015
266
10
0
not sure but maybe a recall issue took mine in fixed same day...seems like it is common dealt with em.2013 27"
 

Acorn

macrumors 68020
Jan 2, 2009
2,482
221
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macrumors
This just happened to my 2012 imac. I wasn't there when happened but I came home to a floppy screen. Nobody touched it or moved it. It is always in the same position and never moved and it broke anyway.
 

klky

macrumors member
Oct 30, 2015
86
68
0
The hinge on my 2013 27" gave way last year. I ordered one of those monitor props from the Mac Hack and it does the trick. It works great and for the price, a much better option than carting my iMac to the Apple Store and handing it over to those "geniuses"!
 

Acorn

macrumors 68020
Jan 2, 2009
2,482
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macrumors
The hinge on my 2013 27" gave way last year. I ordered one of those monitor props from the Mac Hack and it does the trick. It works great and for the price, a much better option than carting my iMac to the Apple Store and handing it over to those "geniuses"!
The problem is you have to take care of it eventually. At least I do anyway because at some point it will be sold and I can't sell it with a broken hinge that way. Well I could but people would expect to pay less. I agree its a pain in the rear but if you want to keep the most value for it you have too. I actually wish I could pay them to put a vesa mount on it because they have to take it apart anyway but ive already asked in the past and aside from when you first buy it they won't install a vesa mount later even if you pay them.
 
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klky

macrumors member
Oct 30, 2015
86
68
0
The problem is you have to take care of it eventually. At least I do anyway because at some point it will be sold and I can't sell it with a broken hinge that way. Well I could but people would expect to pay less. I agree its a pain in the rear but if you want to keep the most value for it you have too. I actually wish I could pay them to put a vesa mount on it because they have to take it apart anyway but ive already asked in the past and aside from when you first buy it they won't install a vesa mount later even if you pay them.
I hope to get a new iMac in the next 12 months. The existing one I can probably give to one of my nieces or nephews for their use.
 

Wetwheels

macrumors newbie
Dec 20, 2017
1
0
0
Just found this thread. Wish I'd found it earlier. Yep, 2012 model constantly drooping screen. Now have to make an appointment, make 2 round trips of 40 miles each (drop off and collect), plus pay whatever they charge. Just reading all the failure posts here, clearly there is a fault with this component. Not happy Apple.
 

Lucas Godfrey

macrumors 6502
Jul 12, 2010
306
88
0
Somewhere between Here and There
Just found this thread. Wish I'd found it earlier. Yep, 2012 model constantly drooping screen. Now have to make an appointment, make 2 round trips of 40 miles each (drop off and collect), plus pay whatever they charge. Just reading all the failure posts here, clearly there is a fault with this component. Not happy Apple.
They won’t charge you for the parts or labour.
[doublepost=1513813937][/doublepost]
The problem is you have to take care of it eventually. At least I do anyway because at some point it will be sold and I can't sell it with a broken hinge that way. Well I could but people would expect to pay less. I agree its a pain in the rear but if you want to keep the most value for it you have too. I actually wish I could pay them to put a vesa mount on it because they have to take it apart anyway but ive already asked in the past and aside from when you first buy it they won't install a vesa mount later even if you pay them.
The vesa mount isn’t a part we can order during repairs on these machines, no part code means even if we wanted to we couldn’t fit it for you. Sorry.
[doublepost=1513814026][/doublepost]
This is covered still. I have two iMacs in to a local Apple Store for this exact issue. See attached for GSX (Global Service Exchange) on this exact issue.
You shouldn’t share this.
 

FriendlyMackle

macrumors 6502
Oct 29, 2011
383
183
0
NYC
This is covered still. I have two iMacs in to a local Apple Store for this exact issue. See attached for GSX (Global Service Exchange) on this exact issue.
Thanks for sharing this. My late 2013 iMac 27" has this problem - I heard the 'snap' one afternoon about 8 months ago! Sure enough, broken neck iMac. I have crammed several books of just the right height below the bottom of the screen and the foot. This keeps it propped up. I haven't wanted to take this in to Apple since I don't want to be without my computer for a week. But since I purchased in early 2015, I still have time to take this in and have Apple fix it. I do hope the 'fix' is now a permanent solution with an improved part.
 

lali

macrumors regular
Oct 14, 2007
161
17
0
This is covered still. I have two iMacs in to a local Apple Store for this exact issue. See attached for GSX (Global Service Exchange) on this exact issue.
Thanks for
[doublepost=1515636858][/doublepost]Thanks for that. With your attached note I was able to get it repaired free of charge. My 5 years expire in 1 month. Thanks again
 

William_B

macrumors newbie
Mar 4, 2018
1
0
0
This is covered still. I have two iMacs in to a local Apple Store for this exact issue. See attached for GSX (Global Service Exchange) on this exact issue.
Thanks for posting this... Trying to contact Apple local store now in regards to this.
 

RyanXM

macrumors 6502
Jul 7, 2012
319
348
0
DFW, TX
The mechanism is unchanged with the replacement on the 2012 and 2013 iMacs with one exception: the retainers are now metal instead of plastic. Having worked on machines from 2014 and 2015, they came with the updated mechanism from the factory. I would imagine the iMac Pro has a better mechanism as well.