I am not sure whether or not Apple reads these forums or if anyone have any information that could help me, but I am just sharing my story as a word of caution to other Apple customers. I sent my MacBook Pro (2017, 15", 512GB) to Apple for a warranty repair (fans were making weird grinding noise) in early June (2018). Whoever was the Apple support person who initiated the repair through the chat got my address correctly, but they put someone else's name as the recipient of the laptop despite the fact that I clearly stated my name and address during the initial chat. About a week after I sent my laptop to Apple, the repair was complete and they sent it back using FedEx. The label they used to send the laptop had someone else's name on it. The day when laptop was supposedly delivered, according to FedEx, someone else has signed for the laptop and received it. I live in an apartment and asked around my neighbors if they have seen FedEx or anyone signing for the package, but nobody knew anything. FedEx has someone else's signature on file and the name on the delivery confirmation is someone complete stranger to me. I contacted Apple support and informed them about the problem. It took them about 7 business days to investigate the matter and the support says that Apple will not do anything due to the fact that someone has signed for the package. Later I asked Apple's executive team that will they really do nothing about my lost laptop, and about two weeks later from my initial email I got a call from executive team member restating that the initial Apple support advisor was correct and that Apple will not do anything further regarding my lost laptop. He suggested that I would contact local law enforcement and FedEx about the issue. The very same day I went to talk to officers at my local police department, and understandably so, there is nothing they could do to help me recover a package that, by now, had been gone almost a month ago. Then, I contacted FedEx, and they will not do anything for me because I am not the shipper nor the receiver of the shipment. I am not the receiver because Apple put someone else as a recipient for the shipment. Had there been correct name on the label, FedEx would be able to process claim for me and I would probably get reimbursed for my laptop. Now I am out of my laptop and seems like Apple nor FedEx is going to take responsibility for it. Thanks for reading this far. Any comments or advise is greatly appreciated.