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Lost MacBook During Mail-In Repair
- Thread starter Bananas Ananas
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Alright. Thank you again for everyone for good tips and suggestions!
I have been trying to press Apple harder on this, but unfortunately every attempt gets escalated pretty fast and I will always find myself talking to the same executive liaison who just keeps telling me that Apple will not do anything to try to find the package nor compensate me for the lost laptop.
FedEx still is unable to help me due to the fact that I am not the shipper nor recipient of that delivery. Unfortunately the same thing causes issues with filing the police report as well. My local police is unwilling to help because technically the stolen delivery was not addressed to me and so I am not the victim of the package being stolen. I could maybe file a report that Apple stole the laptop...
I will wait and see if I will be able to reach out to another person at Apple through my complaint at BBB. I also plan to go to local Apple Store and see if a store manager could help me reach someone at the corporate who could help.
If nothing works out, I think small claims court is the best course of action since in Massachusetts it is the proper channel for damages less than $7,000.
I'll keep you guys updated with progress.
I have been trying to press Apple harder on this, but unfortunately every attempt gets escalated pretty fast and I will always find myself talking to the same executive liaison who just keeps telling me that Apple will not do anything to try to find the package nor compensate me for the lost laptop.
FedEx still is unable to help me due to the fact that I am not the shipper nor recipient of that delivery. Unfortunately the same thing causes issues with filing the police report as well. My local police is unwilling to help because technically the stolen delivery was not addressed to me and so I am not the victim of the package being stolen. I could maybe file a report that Apple stole the laptop...
I will wait and see if I will be able to reach out to another person at Apple through my complaint at BBB. I also plan to go to local Apple Store and see if a store manager could help me reach someone at the corporate who could help.
If nothing works out, I think small claims court is the best course of action since in Massachusetts it is the proper channel for damages less than $7,000.
I'll keep you guys updated with progress.
My predictions (and they are ONLY my "predictions", take it for what you paid for 'em):
FedEx has no culpability and the OP will get no relief from them.
They did what they are supposed to do -- they received a package from Apple and delivered it to the name and address on the label.
Apple is not going to "freely compensate" the OP (that is, give him a replacement). They are stonewalling because the OP "has culpability" -- he knowingly sent the package to Apple WITH THE WRONG RETURN NAME on the label. Apple will say in its defense, "we repaired the MacBook and returned it to the sender" (i.e., the name on the label).
Small claims court is probably the only "avenue of relief" that -might- be possible here. The best the OP can hope for is that Apple doesn't show up to defend itself (after having been given proper notice), and in that case the OP will then "win by default".
BUT... the OP MUST disclose the facts about the wrong name on the label, and that he sent the package out anyway. Failure to do this will constitute perjury, and the owner could find himself in MUCH more trouble if he tries lyin' to the judge and Apple calls him on it.
My take:
The OP should just go and buy another MacBook.
This will probably result in less time, trouble, and expenditures.
A hard lesson learned.
And NEXT TIME -- BE MORE CAREFUL about sending out a package with somebody else's name on the return label !!
FedEx has no culpability and the OP will get no relief from them.
They did what they are supposed to do -- they received a package from Apple and delivered it to the name and address on the label.
Apple is not going to "freely compensate" the OP (that is, give him a replacement). They are stonewalling because the OP "has culpability" -- he knowingly sent the package to Apple WITH THE WRONG RETURN NAME on the label. Apple will say in its defense, "we repaired the MacBook and returned it to the sender" (i.e., the name on the label).
Small claims court is probably the only "avenue of relief" that -might- be possible here. The best the OP can hope for is that Apple doesn't show up to defend itself (after having been given proper notice), and in that case the OP will then "win by default".
BUT... the OP MUST disclose the facts about the wrong name on the label, and that he sent the package out anyway. Failure to do this will constitute perjury, and the owner could find himself in MUCH more trouble if he tries lyin' to the judge and Apple calls him on it.
My take:
The OP should just go and buy another MacBook.
This will probably result in less time, trouble, and expenditures.
A hard lesson learned.
And NEXT TIME -- BE MORE CAREFUL about sending out a package with somebody else's name on the return label !!
I am confused. So Apple sent you a return label with a wrong name on the label. You used this wrong label to return the laptop. They sent it back with again, the wrong label. Are these the facts?
Apple Sent him the wrong label, then told him he would be ok.
Your getting awful dramatic here. OP will find himself in no trouble... he should absolutely pursue this, he did everything exactly as he should. Apple dropped the ball, and should compensate him accordingly.Your argument doesn't make any sense, opinion or otherwise.
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Fishrrman conveniently left out the part where he contacted Apple, and Apple told him not to worry about it.
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Brutal story, but it appears you may have poisoned the punch bowl when you sent the laptop out with a bad label to start with. I'm a little surprised Apple isn't attempting to be more helpful here, but at the end of the day you should have gotten fresh labels with the right info before you let your laptop get out of your possession.
All of these people talking about suing are saying to do so on someone else's dime (yours). Talk to a lawyer for sure to see if there is any recourse based on your local laws, but I'd highly doubt there would be. So trying to get some sort of legal relief might just be throwing more money down a hole. At the end of the day this may end up being just a (very) expensive lesson learned.
All of these people talking about suing are saying to do so on someone else's dime (yours). Talk to a lawyer for sure to see if there is any recourse based on your local laws, but I'd highly doubt there would be. So trying to get some sort of legal relief might just be throwing more money down a hole. At the end of the day this may end up being just a (very) expensive lesson learned.
Do you know the time and date of the call, where they told you to send it in with the bad label.
An adult signature in a complex is usually not enough.
Delivered to the door is normally a requirement with person at the location opening the door.
If that is not the case, anyone can wait outside of anyone's door and just sign for packages.
I think the driver knew that the name on the package didn't agree with who lives at the door and used that to his/her advantage to steal a laptop.
I would suspect FedEx.
I had a $3K laptop go missing with UPS.
Was rerouted to the depot (never should happen). Got a call for pickup and it wasn't there. Just evaporated.
Apple expedited another laptop, but mine was new and had the correct name and was stolen by a UPS employee.
Sucks that both sides won't help.
If the package had your address, and you can prove by receipts that you owned the package then I'd escalate at FedEx. Somebody knows something.
The package should have been insured.
Drag Apple and UPS into small claims court.
An adult signature in a complex is usually not enough.
Delivered to the door is normally a requirement with person at the location opening the door.
If that is not the case, anyone can wait outside of anyone's door and just sign for packages.
I think the driver knew that the name on the package didn't agree with who lives at the door and used that to his/her advantage to steal a laptop.
I would suspect FedEx.
I had a $3K laptop go missing with UPS.
Was rerouted to the depot (never should happen). Got a call for pickup and it wasn't there. Just evaporated.
Apple expedited another laptop, but mine was new and had the correct name and was stolen by a UPS employee.
Sucks that both sides won't help.
If the package had your address, and you can prove by receipts that you owned the package then I'd escalate at FedEx. Somebody knows something.
The package should have been insured.
Drag Apple and UPS into small claims court.
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I think this is your best bet. Keep the complaint short - but for Apple's error in shipping, which is clearly their error because the info you gave them was correct, the laptop would not have been lost. After you file, email a courtesy copy of the complaint to legal@apple.com or whatever their legal email is. My bet is they give you a new laptop pretty quick.
This is why I asked the yet unanswered question below...
I believe that this information is important in trying to make a case that FedEx was or was not in the wrong.
OP, do have home owners or renters insurance? This is a recoverable claim. You can sue for the deductible after the fact. Apple won’t fight it because it will cost them more to go to small claims court than to pay the damages you claim.
In the alternative, did you use a credit card that has any type of purchase insurance as a benefit?
You have a small claims case and with proper documentation you might win. It’s very easy to file and Apple will settle rather than go to court. But, you’ll have to sue. Try your homeowners policy first, then sue.
In the alternative, did you use a credit card that has any type of purchase insurance as a benefit?
You have a small claims case and with proper documentation you might win. It’s very easy to file and Apple will settle rather than go to court. But, you’ll have to sue. Try your homeowners policy first, then sue.
If you decide to go the Small Claims Route, here is a story of a blogger doing so against Apple over a defective GPU in his MacBook. He was successful. Good detail on what he did:
http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/
http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/
It's easy to say, "hire a lawyer", etc.
But the OP is probably going to spend more $$$ doing this, then it would cost him to just go out and buy a new MacBook Pro.
Does the OP want to "win"?
Or does he just want a new MBP at the lowest cost to him...?
But the OP is probably going to spend more $$$ doing this, then it would cost him to just go out and buy a new MacBook Pro.
Does the OP want to "win"?
Or does he just want a new MBP at the lowest cost to him...?
The OP does not need a lawyer if suing in small claims court.
I am curious if Apple has a new strategy for dealing with these small claims cases? Counter suing to intimidate?
Some people on here have trouble reading.
@Fishrrman , you can write, but clearly you can't read.
OP says that the package had the CORRECT ADDRESS, but the WRONG NAME.
FedEx has full responsibility here. If they had delivered the package to the address on the label, which is OP's house, he would have gotten his device. As far as FedEx is concerned, the name should not even matter. There are many people who share the same names in the world, but addresses are unique. How many people are living in your house? If you are not home and your kid, sibling, friend, etc. living at your address accepts a package, are they not going to give it to you?
@Fishrrman , you can write, but clearly you can't read.
OP says that the package had the CORRECT ADDRESS, but the WRONG NAME.
FedEx has full responsibility here. If they had delivered the package to the address on the label, which is OP's house, he would have gotten his device. As far as FedEx is concerned, the name should not even matter. There are many people who share the same names in the world, but addresses are unique. How many people are living in your house? If you are not home and your kid, sibling, friend, etc. living at your address accepts a package, are they not going to give it to you?
kqqqr wrote:
"OP says that the package had the CORRECT ADDRESS, but the WRONG NAME.
FedEx has full responsibility here. If they had delivered the package to the address on the label, which is OP's house"
You are the one who hasn't been reading.
The OP (in post 1) stated that he lived in an apartment building.
Could the package have then been delivered to another apartment?
Somehow, I keep thinking that the OP is "holding some of the story back" on us...
One of my first thoughts would be:
Why hasn't the OP knocked on every door in his apartment building, and asked if they received his MacBook?
Does he know to which apartment the MacBook was delivered? Or not?
"OP says that the package had the CORRECT ADDRESS, but the WRONG NAME.
FedEx has full responsibility here. If they had delivered the package to the address on the label, which is OP's house"
You are the one who hasn't been reading.
The OP (in post 1) stated that he lived in an apartment building.
Could the package have then been delivered to another apartment?
Somehow, I keep thinking that the OP is "holding some of the story back" on us...
One of my first thoughts would be:
Why hasn't the OP knocked on every door in his apartment building, and asked if they received his MacBook?
Does he know to which apartment the MacBook was delivered? Or not?
It depends on if the address label included an apartment number. If it did then FedEx is liable for delivery failure since no one at the apartment number signed for it.
Again, thank you for all support and advice. Last weekend I realized that Apple is not even BBB accredited so doubt they answer to BBB complaint. I created a complaint and submitted it to local small claims court. I'll see how it goes.
I got a trial date for September 10th, so it is going to be a while.
So sorry this happened to you. Really sounds like it would be a cramp in anyone's year.
However, it seems that even if the name was correct, the same jerk who stole your Mac could and would have signed for it. Fedex doesn't ask for ID. If the "wrong name" was picked up by a person of that name, case closed. So obviously there is nobody in the complex with that name, or you could easily tell the manager that that person probably has your Mac, and then get it back, or file a case against THAT person.
So yea... The person who sent the label is a moron and should be fired, but I don't see that as a factor. I don't blame Apple, I don't blame FedEx, and I don't blame you. I blame the person who stole it. Correct address on the label should had ended up with the Mac in your possession. Again, the wrong name could only be a determining factor if the signer was carded.
Plain and simple, some guy stole your Mac, and with the provided information, it seems to me that it's nobody's fault, but him.
I hope somehow, you get your Mac back.
However, it seems that even if the name was correct, the same jerk who stole your Mac could and would have signed for it. Fedex doesn't ask for ID. If the "wrong name" was picked up by a person of that name, case closed. So obviously there is nobody in the complex with that name, or you could easily tell the manager that that person probably has your Mac, and then get it back, or file a case against THAT person.
So yea... The person who sent the label is a moron and should be fired, but I don't see that as a factor. I don't blame Apple, I don't blame FedEx, and I don't blame you. I blame the person who stole it. Correct address on the label should had ended up with the Mac in your possession. Again, the wrong name could only be a determining factor if the signer was carded.
Plain and simple, some guy stole your Mac, and with the provided information, it seems to me that it's nobody's fault, but him.
I hope somehow, you get your Mac back.