Hi all, I really need some help. First of all my "e" key started acting funny (it's like it's active all the time, so it's hard to type an 'e'), now after a few months the same is the case with my "g" key ... I have contacted my insurance company and they are willing to fix it for a price (I have an electronics insurance) ... so this will be the action I will take if I can't fix it myself. Anyways I fear someone might have installed some wicked software on the machine and this might be the reason - some ppl have had access to it. - So first of all I would like to try and fully format/reset the entire machine and see if it helps. I have a slight suspicion that it's not a hardware error, I might be wrong... - What's the best practise for this? I have an empty harddisk with plenty of space. - I have allot of data, and programs on the machine that I need to back up (esp. all my mails: 4 diffrent accounts in apple mail) - I also need the backup if I have to move to a new machine (up to the insurance company). - If it's a virus, will all be lost then If I use timemachine backup? Plz help, Dennis O. Madsen PS: It's a macbook pro medio 2014.