Mac Mail issues with two Exchange accounts

Discussion in 'OS X El Capitan (10.11)' started by craig503, May 6, 2016.

  1. craig503, May 6, 2016
    Last edited: May 10, 2016

    craig503 macrumors newbie

    May 6, 2016
    I'm an IT guy that is much more familiar with Windows than OS X so hoping to get some advice from you guys. I have a user using Mac Mail for email and it works just fine. However he needs to add a second Exchange account and it messes things up.

    The account adds just fine, then when you go to view the inbox the messages show up but in the message preview it just shows "loading". Even when you go back to the original exchange account all message preview will show "loading".

    The new account is new so there is not much content, literally 12 messages in it. A couple of messages with attachments but only up to like 3 MB. We're only syncing the Inbox of this account.

    If you remove the new account all goes back to normal. Any thoughts?
  2. craig503 thread starter macrumors newbie

    May 6, 2016
  3. boast macrumors 65816


    Nov 12, 2007
    Phoenix, USA
    Does "Mail Connection Doctor" from within Mail pass for both accounts?

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