Macbook Air Early 2015 - Long Sintech + Sabrent 1TB crash on wakeup

johnsmith4452

macrumors newbie
Original poster
Jun 17, 2019
13
1
Hello,

I recently upgraded my 128GB early 2015 macbook air SSD to sabrent 1 TB.
So far I've installed mojave twice (fresh). It works fine for a while but after a while it starts crashing on wake up and reboots automatically.
Prior to sleep I had a lot of chrome tabs open so I don't know if that can be the issue and if so, how to fix it.
The few times that it didn't reboot (still crashed for a few second), I noticed a huge burst on CPU (I use menumeter) and the temperature at the wake up.

Can anyone give me some possible solution and advice on this?

Thank you,


EDIT: the computer crashed both before and after of the following lines:

sudo pmset -a hibernatemode 25
sudo pmset -a standby 3600


EDIT2: I just several chrome tabs (like 30 of them) and it didn't crash after wake up. Any idea how to fix this?
 
Last edited:

johnsmith4452

macrumors newbie
Original poster
Jun 17, 2019
13
1
Thank you for your reply. I'm using the long sintech (this one) and Boot ROM Version: 186.0.0.0.0
what's the latest bootrom version?

I'm trying to let it crash again to post the crash log too.
[doublepost=1560961239][/doublepost]For some reason I can't edit my previous post to add this. But I have a question:
If the mac crashes and reboots on wake up, do I still the the crash log? (sorry if this is stupid question)
[doublepost=1560962828][/doublepost]EDIT 2: More information
Model Identifier: MacBookAir7,2
Boot ROM Version: 186.0.0.0.0
SMC Version (system): 2.27f2
[doublepost=1560963662][/doublepost]Also this is already applied:
sudo pmset -a hibernatemode 25
 

Audit13

macrumors 601
Apr 19, 2017
4,387
1,103
Toronto, Ontario, Canada
Thank you for your reply. I'm using the long sintech (this one) and Boot ROM Version: 186.0.0.0.0
what's the latest bootrom version?

I'm trying to let it crash again to post the crash log too.
[doublepost=1560961239][/doublepost]For some reason I can't edit my previous post to add this. But I have a question:
If the mac crashes and reboots on wake up, do I still the the crash log? (sorry if this is stupid question)
[doublepost=1560962828][/doublepost]EDIT 2: More information
Model Identifier: MacBookAir7,2
Boot ROM Version: 186.0.0.0.0
SMC Version (system): 2.27f2
[doublepost=1560963662][/doublepost]Also this is already applied:
sudo pmset -a hibernatemode 25
The Air is running the latest bootroom and should be working fine with the drive and hibernate mode 25.

When you say it crashes, do you mean it generates a grey stem and forces you to hold the power button down to restart?
 

johnsmith4452

macrumors newbie
Original poster
Jun 17, 2019
13
1
That's one type of the crash I experienced. I experienced two crashes during working (super weird) and it rebooted suddenly.
 

johnsmith4452

macrumors newbie
Original poster
Jun 17, 2019
13
1
I ran the device diagnostic tool (shutdown -> hold d and turn on the computer). everything was ok.
I actually got another kernel panic and this time I am pasting it here:

Code:
Fri Jun 21 14:12:40 2019

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f9ad39c0c): nvme: "Fatal error occurred. CSTS=0xffffffff US[1]=0x0 US[0]=0x16 VID/DID=0x50121987
. FW Revision=ECFM12.2\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-387.260.15/IONVMeController.cpp:5334
Backtrace (CPU 0), Frame : Return Address
0xffffff914b5b3a10 : 0xffffff8017baea2d
0xffffff914b5b3a60 : 0xffffff8017ce9e95
0xffffff914b5b3aa0 : 0xffffff8017cdb70a
0xffffff914b5b3b10 : 0xffffff8017b5bb40
0xffffff914b5b3b30 : 0xffffff8017bae447
0xffffff914b5b3c50 : 0xffffff8017bae293
0xffffff914b5b3cc0 : 0xffffff7f9ad39c0c
0xffffff914b5b3e20 : 0xffffff801825e877
0xffffff914b5b3e90 : 0xffffff801825e799
0xffffff914b5b3ec0 : 0xffffff8017bed9b5
0xffffff914b5b3f40 : 0xffffff8017bed555
0xffffff914b5b3fa0 : 0xffffff8017b5b0ce
      Kernel Extensions in backtrace:
         com.apple.iokit.IONVMeFamily(2.1)[FAFF8EA6-B8EF-314D-886A-DEAB39FF3EA9]@0xffffff7f9ad2c000->0xffffff7f9ad6bfff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A367CF6B-B3EA-36FE-86E6-03B771CA8A69]@0xffffff7f98988000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[CC6A465F-5A24-304D-B9DF-8C27819CC214]@0xffffff7f98495000
            dependency: com.apple.driver.AppleEFINVRAM(2.1)[C3C74D36-E06B-3753-A373-5BC9D486DD9C]@0xffffff7f98b5e000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[D43332F2-2D40-3DF1-8F77-D633BCDAE660]@0xffffff7f9877e000
            dependency: com.apple.iokit.IOReportFamily(47)[5772C11C-ED28-322A-910F-874583B23101]@0xffffff7f990a2000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
18F132

Kernel version:
Darwin Kernel Version 18.6.0: Thu Apr 25 23:16:27 PDT 2019; root:xnu-4903.261.4~2/RELEASE_X86_64
Kernel UUID: 7C8BB636-E593-3CE4-8528-9BD24A688851
Kernel slide:     0x0000000017800000
Kernel text base: 0xffffff8017a00000
__HIB  text base: 0xffffff8017900000
System model name: MacBookAir7,2 (Mac-937CB26E2E02BB01)

System uptime in nanoseconds: 28544895262064
last loaded kext at 257778928957: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f9b253000, size 69632)
loaded kexts:
com.apple.filesystems.msdosfs    1.10
com.apple.driver.AppleMikeyHIDDriver    131
com.apple.driver.AudioAUUC    1.70
com.apple.fileutil    20.036.15
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUpstreamUserClient    3.6.5
com.apple.driver.AppleHDAHardwareConfigDriver    282.54
com.apple.driver.AppleHDA    282.54
com.apple.driver.ApplePlatformEnabler    2.7.0d0
com.apple.driver.AGPM    110.25.10
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.AppleGraphicsDevicePolicy    3.40.16
com.apple.AGDCPluginDisplayMetrics    3.40.16
com.apple.driver.AppleHV    1
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.iokit.IOBluetoothSerialManager    6.0.12f1
com.apple.driver.pmtelemetry    1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AGDCBacklightControl    3.40.16
com.apple.driver.AppleIntelBDWGraphics    12.0.9
com.apple.driver.AppleBacklight    170.12.11
com.apple.driver.eficheck    1
com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
com.apple.driver.AppleMCCSControl    1.5.9
com.apple.driver.AppleLPC    3.1
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleSMCLMU    212
com.apple.driver.AppleCameraInterface    6.8.0
com.apple.driver.AppleFIVRDriver    4.1.0
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer    12.0.9
com.apple.driver.AppleThunderboltIP    3.1.2
com.apple.iokit.IOBluetoothUSBDFU    6.0.12f1
com.apple.iokit.SCSITaskUserClient    408.250.3
com.apple.driver.AppleUSBStorageCoexistentDriver    456.260.3
com.apple.driver.AppleUSBCardReader    456.260.3
com.apple.driver.AppleTopCaseHIDEventDriver    138.3
com.apple.driver.AppleFileSystemDriver    3.0.1
com.apple.driver.AppleVirtIO    2.1.3
com.apple.filesystems.hfs.kext    407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.BootCache    40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
com.apple.AppleSystemPolicy    1.0
com.apple.filesystems.apfs    945.260.7
com.apple.driver.AirPort.BrcmNIC    1400.1.1
com.apple.private.KextAudit    1.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleACPIButtons    6.1
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    6.1
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    201
com.apple.security.TMSafetyNet    8
com.apple.kext.triggers    1.0
com.apple.driver.DspFuncLib    282.54
com.apple.kext.OSvKernDSPLib    528
com.apple.driver.AppleGraphicsControl    3.40.16
com.apple.iokit.IOAVBFamily    740.1
com.apple.plugin.IOgPTPPlugin    740.2
com.apple.iokit.IOEthernetAVBController    1.1.0
com.apple.iokit.IOSkywalkFamily    1
com.apple.driver.AppleSSE    1.0
com.apple.AppleGPUWrangler    3.40.16
com.apple.driver.AppleBacklightExpert    1.1.0
com.apple.driver.IOPlatformPluginLegacy    1.0.0
com.apple.iokit.IONDRVSupport    530.51
com.apple.driver.AppleHDAController    282.54
com.apple.iokit.IOHDAFamily    282.54
com.apple.driver.AppleSMBusController    1.0.18d1
com.apple.driver.AppleSMBusPCI    1.0.14d1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.IOPlatformPluginFamily    6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.AppleGraphicsDeviceControl    3.40.16
com.apple.iokit.IOAcceleratorFamily2    404.9
com.apple.iokit.IOGraphicsFamily    530.66
com.apple.iokit.IOSurface    255.5.4
com.apple.driver.AppleThunderboltEDMSink    4.2.0
com.apple.driver.AppleThunderboltDPOutAdapter    5.6.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    6.0.12f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport    6.0.12f1
com.apple.iokit.IOBluetoothHostControllerTransport    6.0.12f1
com.apple.driver.usb.AppleUSBHub    1.2
com.apple.iokit.IOUSBMassStorageClass    4.0.4
com.apple.driver.AppleUSBAudio    315.6
com.apple.driver.usb.IOUSBHostHIDDevice    1.2
com.apple.iokit.IOAudioFamily    206.5
com.apple.vecLib.kext    1.2.0
com.apple.driver.usb.cdc    5.0.0
com.apple.driver.usb.networking    5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice    1.2
com.apple.driver.AppleHSBluetoothDriver    138.3
com.apple.driver.IOBluetoothHIDDriver    6.0.12f1
com.apple.iokit.IOBluetoothFamily    6.0.12f1
com.apple.driver.AppleMultitouchDriver    2450.1
com.apple.driver.AppleInputDeviceSupport    2440.2
com.apple.driver.AppleHIDKeyboard    208
com.apple.driver.AppleHSSPIHIDDriver    55.1
com.apple.iokit.IOSerialFamily    11
com.apple.filesystems.hfs.encodings.kext    1
com.apple.driver.AppleUSBMergeNub    900.4.2
com.apple.driver.AppleXsanScheme    3
com.apple.iokit.IONVMeFamily    2.1.0
com.apple.driver.AppleThunderboltDPInAdapter    5.6.4
com.apple.driver.AppleThunderboltDPAdapterFamily    5.6.4
com.apple.driver.AppleThunderboltPCIDownAdapter    2.1.4
com.apple.driver.AppleThunderboltNHI    4.7.6
com.apple.iokit.IOThunderboltFamily    6.8.4
com.apple.iokit.IO80211Family    1200.12.2
com.apple.driver.mDNSOffloadUserClient    1.0.1b8
com.apple.driver.corecapture    1.0.4
com.apple.driver.AppleHSSPISupport    55.1
com.apple.driver.AppleIntelLpssSpiController    3.0.60
com.apple.driver.AppleIntelLpssGspi    3.0.60
com.apple.driver.usb.AppleUSBHostPacketFilter    1.0
com.apple.iokit.IOUSBFamily    900.4.2
com.apple.driver.AppleIntelLpssDmac    3.0.60
com.apple.driver.AppleIntelLpssI2C    3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI    1.2
com.apple.driver.usb.AppleUSBXHCI    1.2
com.apple.driver.AppleUSBHostMergeProperties    1.2
com.apple.driver.AppleEFINVRAM    2.1
com.apple.driver.AppleEFIRuntime    2.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.security.quarantine    3
com.apple.security.sandbox    300.0
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.DiskImages    493.0.0
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleEffaceableStorage    1.0
com.apple.driver.AppleKeyStore    2
com.apple.driver.AppleUSBTDM    456.260.3
com.apple.driver.AppleMobileFileIntegrity    1.0.5
com.apple.iokit.IOUSBMassStorageDriver    145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice    408.250.3
com.apple.iokit.IOSCSIArchitectureModelFamily    408.250.3
com.apple.iokit.IOStorageFamily    2.1
com.apple.kext.CoreTrust    1
com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.KernelRelayHost    1
com.apple.iokit.IOUSBHostFamily    1.2
com.apple.driver.usb.AppleUSBCommon    1.0
com.apple.driver.AppleBusPowerController    1.0
com.apple.driver.AppleSEPManager    1.0.1
com.apple.driver.IOSlaveProcessor    1
com.apple.iokit.IOReportFamily    47
com.apple.iokit.IOTimeSyncFamily    740.2
com.apple.iokit.IONetworkingFamily    3.4
com.apple.driver.AppleACPIPlatform    6.1
com.apple.driver.AppleSMC    3.1.9
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread    1
com.apple.kec.Libm    1
com.apple.kec.corecrypto    1.0

EOF
Any idea?
I tried to google a little bit and one was suggesting the encryption could be the problem (drive is formatted with APFS+Encrypted). Can that be true?

I have also changed the Sintech adapter to the shorter adapter and last night and since then I haven't experienced a panic yet. I read a little bit that the longer adapter bends the ssd a little bit which is not recommended. Could that possibly be the issue?

Thanks
 
Last edited:

Macdctr

macrumors 6502a
Nov 25, 2009
606
291
Ocean State
Try formatting the drive without encryption and see if you are still having these issues. If so then I would suspect the issue to be the storage drive.
 

johnsmith4452

macrumors newbie
Original poster
Jun 17, 2019
13
1
Try formatting the drive without encryption and see if you are still having these issues. If so then I would suspect the issue to be the storage drive.
I changed the adapter to the short Sintech adapter and haven't had this problem since the change. Hopefully that was the culprit. Thank you everyone for your help.
 
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