I just talked to a rep. with the websites live chat about the macbook. The guy wouldn't answer a question of mine, so I'm kinda mad and I'll just ask again tomorrow unless any of you can tell me
Hi, my name is Rep. Welcome to Apple!
Rep: Good evening.
Rep: Would you like help with your shopping?
You: Hi I had a few questions about the new Macbook
Rep: I'm happy to assist with that.
You: Does the 2.0 Ghz have a backlit keyboard? When I looked on the site yesterday it did but today it says it doesn't.
Rep: No that was an error that was corrected in our website.
You: OK Thanks.
Rep: You're welcome.
You: I was also wondering if changing the RAM or harddrive would void my warrenty
Rep: No it does not.
You: Do I have to buy an applecare warrenty by a certain date for the computer?
Rep: You can purchase the AppleCare Protection Plan anytime within the one-year limited warranty period. Your eligibility for coverage under the AppleCare Protection Plan starts from your hardware purchase date. Apple strongly recommends that you purchase the AppleCare Protection Plan when you purchase your Apple product to maximize the additional benefits provided under the plan.
Then he got real casual talking about what I use my computer for and he asked what I used it for, then I said
You: For surfing the web, games* and word documents
(Now I can picture the guy thinking, stupid PC user!)
This question will be important come a week or two!!!!
You: Can the apple store put a back-lit keyboard inside the 2.0Ghz for extra money?
Rep: No that is not possible.*
(Thats BS and he knows it! There will be so many people blogging about how to do this by November!)
You: Oh thats OK. I was going to go down to the apple store this weekend to buy the computer in person. Do I have to make an appointment at the store or can I just walk into the store?
Rep: You would want to make an appointment.
You: Also, do I have to have a special apple remote for the computer or can I use an apple remote from another mac like an iMac*
(He never answered my question!)
You: Would you know the inventory of a certain Apple Store or would only the store know that?
Rep: You would need to contact the store to verify availability as we have no way of checking store inventory.
You: Thanks for helping!
Rep: You're welcome.
Rep: Thank you for visiting the Apple Store. We appreciate your business.
If the person that chatted with me comes across this: Thank you very much for helping me! I can't imagine how difficult your day must be with answering so many questions!
I hope I answered some questions, and good luck!
