Macbook Pro 13 inch 2017 Retina Flickering screen issues who has the solution???? After update

slemsje

macrumors newbie
Original poster
Feb 2, 2019
3
0
Recently after I updated to Mojave 10.14.3 after a while my screen got flickering issues. (never bumped or dropped the Mac). When hooked up to a external display no issues of flickering on both screens.

Link to the youtube video of the flickering issues:

All the things I already tried are:
- Turn off light dimming automatically
- Change scale of screen resolution
- Pram memory reset
- Safe mode (in which he gave no flicker but after start up again)
- System management control reset does not help either
- Other color profiles
- Emptied and cleaned my Mac
- Restored my Mac to Mojave 10.14.1
- Restored my Mac to Sierra 10.13.6
- Tried to check/uncheck hardware acceleration box in Chrome
- Turned wifi off I am totally out of suggestions, who has THE solution that will make my day, week, year!!! I will be in your dept for eternity!
 

treekram

macrumors 68000
Nov 9, 2015
1,849
401
Honolulu HI
What do you mean by: "Safe mode (in which he gave no flicker but after start up again)"?

Are you saying you don't have flickering in Safe Mode but it starts again in the regular mode? If so, there's likely some software you have installed that is now causing issues with 10.14.3. The software in question would be in the form of a kernel extension, startup/login item, daemon, etc. which runs automatically.
 

slemsje

macrumors newbie
Original poster
Feb 2, 2019
3
0
Hi treekram,

Thanks for your response. Indeed in Safe mode there is no flickering. (i will redo that test after answering here).

I first tried to go back and installed a clean install with Mojave 10.14.1 but this didnt help. So I did a clean install and now have Sierra 10.13.6 installed. Is it still possible than that there is a software that causes the issues? And is there a possibility that i can find out which one. (I dont know where to look or how to track this down, hope you might be able to help me out?

Thanks for your trouble - "a frustrated blinking of all the flickering on my screen" Sander
 

treekram

macrumors 68000
Nov 9, 2015
1,849
401
Honolulu HI
The question of whether the flicker stops in Safe Mode but returns in regular mode is an important one.

When you did the clean install of 10.14.1, did you also install other non-Apple software that you typically use? And the same question with 10.13.6 (High Sierra I presume, Sierra would be 10.12.6)? If you were on 10.13.6 for some time and it didn't flicker, but it is flickering now even though you reverted back, then another possibility is the EFI firmware in combination with some 3rd party software. For my 2018 MBP, there was an EFI firmware update with 10.14.3 (your 2017 may or may not have had an update and these EFI firmware updates, unlike OS updates, are not reversible). While these are the most likely causes given the information you've provided, it could also be something else. (I would have expected to see more people reporting flickering if it was just the OS or EFI update causing the problem.)

Something you can also test is to see if there is flickering stops in regular mode when you disconnect all external devices, turning off WiFi, and running in the opposite mode of what you usually do with regards to the battery.

There's a program available that will make a report of the 3rd-party startup items, etc. you have (free up to a certain number of reports). EtreCheck also appears to be available on the App Store. The reports that it produces will have specific identifiers for your Mac removed so you can post the report here.
https://etrecheck.com/
 

slemsje

macrumors newbie
Original poster
Feb 2, 2019
3
0
I tried all the clean installs without even installing programs or putting back files or backups. Just a fresh clean install and than already on login the flickering starts.

I just also found out about the tool you are talking about. Here is what i found out in the rapports. And also I attached a pdf with the other rapport parts. Is there a way to start those not loaded agents? I think there is the problem comming from?

System Launch Agents
Status: Not loaded - 13 Apple files
Author
Label Install Date
Apple com.apple.SafariHistoryServiceAgent 2019-02-02 17:38:04
Apple com.apple.SafariBookmarksSyncAgent 2019-02-02 17:36:05
Apple com.apple.AppleGraphicsWarning 2018-07-04 11:15:27
Apple com.apple.SafariCloudHistoryPushAgent 2019-02-02 17:38:04
Apple com.apple.SafariLaunchAgent 2019-02-02 17:38:04
Apple com.apple.SafariPlugInUpdateNotifier 2019-02-02 17:38:04
Apple com.apple.ReportGPURestart 2018-07-04 11:05:00
Apple com.apple.webinspectord 2019-02-02 17:38:07
Apple com.apple.FolderActionsDispatcher 2018-07-04 11:14:44
Apple com.apple.SafariNotificationAgent 2019-02-02 17:38:04
Apple com.apple.UserEventAgent-LoginWindow 2018-07-04 11:07:13
Apple com.apple.PCIESlotCheck 2018-07-04 11:05:11
Apple com.apple.UserNotificationCenterAgent-LoginWindow 2018-07-04 11:13:47
Status: Loaded - 164 Apple files
Status:
Running - 115 Apple files
Status:
Other - one Apple file
These are Apple launch agents on your Mac. Launch agents are apps that run in the background when any user is logged in. Some of these apps can be in an active Running state. They can also be in a Loaded state where they are not currently running, but could be started if needed. They may be in Not Loaded state, or disabled. If your machine is running low on RAM memory, they could be Killed to make more memory available. Rarely, they may be in other states as well.

All items listed here should be from Apple. By default, only totals are listed. Click the Show and Hide buttons to show and hide the full lists.

System Launch Daemons
Status: Not loaded - 38 Apple files
Author
Label Install Date
Apple org.openldap.slapd 2018-07-04 11:07:19
Apple org.ntp.ntpd-legacy 2017-10-07 04:45:04
Apple com.apple.xscertd 2018-07-04 11:06:44
Apple com.apple.AEServer 2018-07-04 11:04:08
Apple com.apple.tftpd 2018-07-04 11:07:16
Apple com.apple.getty 2018-07-04 11:07:04
Apple com.apple.xsan 2018-07-04 11:05:16
Apple com.apple.ODSAgent 2018-07-04 11:13:45
Apple org.net-snmp.snmpd 2017-10-13 02:58:57
Apple com.apple.uucp 2018-07-04 11:07:11
Apple 2018-06-12 06:39:33
Apple com.apple.platform.ptmd 2018-07-04 11:07:23
Apple org.apache.httpd 2018-04-04 08:48:51
Apple com.apple.locate 2017-10-07 04:07:51
Apple com.apple.AppleFileServer 2019-02-02 17:38:07
Apple com.apple.firmwaresyncd 2018-07-04 11:06:44
Apple com.apple.ManagedClient.startup 2018-07-04 11:14:27
Apple com.apple.xscertd-helper 2018-07-04 11:07:02
Apple com.apple.screensharing 2018-07-04 11:12:25
Apple com.apple.PasswordService 2018-07-04 11:07:30
Apple com.apple.ftp-proxy 2018-07-04 11:07:07
Apple com.apple.msrpc.echosvc 2018-07-04 11:07:28
Apple org.cups.cups-lpd 2018-07-04 11:05:43
Apple com.apple.xscertadmin 2018-07-04 11:07:31
Apple com.apple.odproxyd 2018-07-04 11:07:22
Apple com.apple.dnsextd 2018-07-04 11:07:17
Apple com.apple.mdmclient.daemon.runatboot 2018-07-04 11:07:23
Apple com.apple.bootpd 2018-07-04 11:07:16
Apple com.apple.kdumpd 2018-07-04 11:06:57
Apple com.apple.xsandaily 2018-07-04 11:05:21
Apple com.apple.atrun 2018-07-04 11:07:27
Apple com.apple.comsat 2018-07-04 11:07:18
Apple com.apple.NetBootClientStatus 2018-07-04 11:06:47
Apple com.apple.ntalkd 2018-07-04 11:07:15
Apple com.apple.security.FDERecoveryAgent 2018-07-04 11:06:57
Apple com.apple.smbd 2018-07-04 11:06:54
Apple com.apple.emlog 2017-10-07 07:52:52
Apple com.openssh.sshd 2018-01-23 03:04:00
Status: Loaded - 177 Apple files
Status:
Running - 120 Apple files
These are Apple launch daemons on your Mac. Launch daemons are apps that run in the background, without a user interface, whenever the machine is turned on. Some of these apps can be in an active Running state. They can also be in a Loaded state where they are not currently running, but could be started if needed. They may be in Not Loaded state, or disabled. If your machine is running low on RAM memory, they could be Killed to make more memory available. Rarely, they may be in other states as well.

All items listed here should be from Apple. By default, only totals are listed. Click the Show and Hide buttons to show and hide the full lists.

User Launch Agents
File name: com.google.keystone.agent.plist
Label: com.google.keystone.user.agent
Status: Loaded
Author: Google, Inc.
Install Date: 2019-02-03 06:42:09
These are 3rd party launch agents on your Mac. Launch agents are apps that run in the background when a specific user is logged in. Some of these apps can be in an active Running state. They can also be in a Loaded state where they are not currently running, but could be started if needed. They may be in Not Loaded state, or disabled. Rarely, they may be in other states as well. This list usually does not include Apple items.

Click the Reveal in Finder button to show the launchd config file in the Finder. Click the Reveal Executable button to show the associated executable app. To remove a launchd file, use vendor-provided uninstallers or uninstallation instructions, if possible. Use the Lookup button to research the software on Apple Support Communities.

User Login Items
Name: BitTorrent.app
Author: BitTorrent, Inc
Install Date 2019-02-03 08:10:32
Executable: /Applications/BitTorrent.app
Login Items are apps that run as soon as the user logs into the system. Some Login Items can be managed using the Users & Groups pane in System Preferences. Click on Login Items for your account. Some Login Items may be SMLoginItems which are embedded within another app and can only be managed through that app. Use the Reveal in Finder button to open a Finder window and select the app.
 

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treekram

macrumors 68000
Nov 9, 2015
1,849
401
Honolulu HI
For the System Launch Agents and System Launch Daemons, you only have Apple items. Since the 3rd-party items are User Launch Agents and User Login Items, you can create a new user (or use the "Guest" user if one exists) and see if you have flickering when you login under the other user.

The following Apple article explains how to create a new user. It's for Sierra but I don't think it has changed for High Sierra.
https://support.apple.com/kb/PH25796?locale=en_US

As I mentioned earlier, try disconnecting your external devices and see if the flickering occurs then. If you haven't done a complete shutdown since your problems began, try that. Also try running under both battery and AC power.

You can also try a NVRAM and SMC reset. These are commonly suggested steps when problems occur. It will solve a limited set of problems but because it's relatively easy to do, it is worth a try when other problem solving steps don't work.
https://support.apple.com/en-us/HT204063
https://support.apple.com/en-us/HT201295