Macbook Pro 16 Sometimes restarts on wake by itself??

luckylegion · Jan 9, 2020

Fairly often when my mac is closed in sleep mode, the system will restart itself rather than go straight to the login screen. This seems to be the issue from my log:

10:53:43.713836+0000 powerd SMC shutdown cause: 5: Software initiated shutdown
10:53:44.353228+0000 powerd hibmode=0 standbydelaylow=0 standbydelayhigh=0
10:53:44.353260+0000 powerd Failure during sleep: RP17(IOBufferCopyController AppleSEPManager AppleANS2Controller) : Some drivers failed to handle setPowerState

Any help would be appreciated

Paratriplel · Jan 9, 2020

I have the same issue with my 2015 MBP 15” but only on OSes after Sierra. So I downgraded to Sierra and haven’t tried Catalina.

Apple haven’t helped much the 20 times I’ve talked to them but they asked me about accessories connected so I figured I’d give you that tips but I mean I didn’t solve it but I didn’t want disconnect my audio interface, external display, USB-hub etc to troubleshoot it but the problem might have been there.

luckylegion · Jan 9, 2020

Paratriplel said:
I have the same issue with my 2015 MBP 15” but only on OSes after Sierra. So I downgraded to Sierra and haven’t tried Catalina.

Apple haven’t helped much the 20 times I’ve talked to them but they asked me about accessories connected so I figured I’d give you that tips but I mean I didn’t solve it but I didn’t want disconnect my audio interface, external display, USB-hub etc to troubleshoot it but the problem might have been there.

I have a device switching bluetooth mouse connected but nothing else, could disconnect that and see if i encounter it again, thanks

Paratriplel · Jan 9, 2020

No problem!
I hope you’re getting it solved, otherwise Apple should replace it I had my computer for little over a year before the OS was released so I couldn’t really be ballsey about it but demand that unless they solve it and contact the Apple Support and let them fix it if they can.

Does it restart every time it wakes or randomly? Mine did it randomly, sometimes 1 every other week and sometimes 4-6 times per day (rarely that it happened that often).

I really hope you figure it out! Good luck!

luckylegion · Jan 9, 2020

Paratriplel said:
No problem!
I hope you’re getting it solved, otherwise Apple should replace it I had my computer for little over a year before the OS was released so I couldn’t really be ballsey about it but demand that unless they solve it and contact the Apple Support and let them fix it if they can.

Does it restart every time it wakes or randomly? Mine did it randomly, sometimes 1 every other week and sometimes 4-6 times per day (rarely that it happened that often).

I really hope you figure it out! Good luck!

completely randomly yeah, only issues are this and a bit of gpu whine in photoshop. Hopefully if it comes to that I can fix both issues in one swap. Always a gamble with coil whine though. So i I can fix the restarting i'l just deal with it.

rtr1985 · Mar 27, 2020

Having this problem as well

luckylegion · Mar 27, 2020

rtr1985 said:
Having this problem as well

Resetting SMC and NVRAM fixes it for me. Hasn’t happened in a month or two

crouch · Mar 27, 2020

rtr1985 said:
Having this problem as well

Same. I just received my MBP 16" yesterday, and it's crashed three times in less than 24 hours, all after I've left the computer alone for some time. I even upgraded to 10.15.4 as soon as I received the thing (knowing how buggy Catalina was) yet it's still crashing. And it's not like I'm putting the computer through anything crazy right now (Spotlight indexing, etc.) I even set it up as brand new.

Very disappointing for a brand new Mac.

crouch · Mar 27, 2020

luckylegion said:
Resetting SMC and NVRAM fixes it for me. Hasn’t happened in a month or two

So I tried this, and it didn't work -- my brand new MBP crashed for the fifth time in less than 24 hours of owning it. The log:


panic(cpu 0 caller 0xffffff8018e16487): "AppleIntelFramebuffer::setPowerState(0xffffff81c7f7c000 : 0xffffff7f9c3b9d88, 1 -> 0) timed out after 45932 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296
Backtrace (CPU 0), Frame : Return Address
0xffffff8218063b40 : 0xffffff80187215cd 
0xffffff8218063b90 : 0xffffff801885a3c5 
0xffffff8218063bd0 : 0xffffff801884bf7e 
0xffffff8218063c20 : 0xffffff80186c7a40 
0xffffff8218063c40 : 0xffffff8018720c97 
0xffffff8218063d40 : 0xffffff8018721087 
0xffffff8218063d90 : 0xffffff8018ec2c7c 
0xffffff8218063e00 : 0xffffff8018e16487 
0xffffff8218063e50 : 0xffffff8018e15d69 
0xffffff8218063e60 : 0xffffff8018e2d2fe 
0xffffff8218063ea0 : 0xffffff8018e14b18 
0xffffff8218063ec0 : 0xffffff8018763545 
0xffffff8218063f40 : 0xffffff8018763071 
0xffffff8218063fa0 : 0xffffff80186c713e 

BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19E266

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar  4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide:     0x0000000018400000
Kernel text base: 0xffffff8018600000
__HIB  text base: 0xffffff8018500000
System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
System shutdown begun: NO

System uptime in nanoseconds: 5524087643005
last loaded kext at 5336984481544: >usb.IOUSBHostHIDDevice    1.2 (addr 0xffffff7f9c391000, size 45056)
last unloaded kext at 956424766236: >usb.!UHostPacketFilter    1.0 (addr 0xffffff7f9afe4000, size 24576)
loaded kexts:
@kext.AMDRadeonX6000    3.0.8
@kext.AMDRadeonServiceManager    3.0.8
>!AGraphicsDevicePolicy    5.1.16
@fileutil    20.036.15
@AGDCPluginDisplayMetrics    5.1.16
>!AHV    1
|IOUserEthernet    1.0.1
|IO!BSerialManager    7.0.4f6
>!AUpstreamUserClient    3.6.8
>!APlatformEnabler    2.7.0d0
>AGPM    111.4.4
>X86PlatformShim    1.0.0
>pmtelemetry    1
>AGDCBacklightControl    5.1.16
>!A!IKBLGraphics    14.0.5
@Dont_Steal_Mac_OS_X    7.0.0
>BridgeAudioCommunication    6.70.3
>!AThunderboltIP    3.1.4
>!ATopCaseHIDEventDriver    3430.1
>!AHIDALSService    1
>!ABridgeAudio!C    6.70.3
>!AMCCSControl    1.11
>!AAVEBridge    6.1
>!AMuxControl2    5.1.16
>!AGFXHDA    100.1.426
>!A!IPCHPMC    2.0.1
>!A!ICFLGraphicsFramebuffer    14.0.5
>!A!ISlowAdaptiveClocking    4.0.0
@filesystems.autofs    3.0
>BCMWLANFirmware4355.Hashstore    1
>BCMWLANFirmware4364.Hashstore    1
>BCMWLANFirmware4377.Hashstore    1
>!ABCMWLANBusInterfacePCIe    1
@filesystems.hfs.kext    522.100.5
@BootCache    40
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
>!AVirtIO    1.0
@filesystems.apfs    1412.101.1
@private.KextAudit    1.0
>!ASmartBatteryManager    161.0.0
>!AACPIButtons    6.1
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
$!AImage4    1
@nke.applicationfirewall    303
$TMSafetyNet    8
@!ASystemPolicy    2.0.0
|EndpointSecurity    1
>usb.IOUSBHostHIDDevice    1.2
>!UAudio    322.2
@kext.AMDRadeonX6100HWLibs    1.0
@kext.AMDRadeonX6000HWServices    3.0.8
|IOAVB!F    840.3
>!ASSE    1.0
>!ABacklightExpert    1.1.0
@kext.AMDRadeonX6000Framebuffer    3.0.8
@!AGPUWrangler    5.1.16
>!AHIDKeyboard    209
>!AHS!BDriver    3430.1
>IO!BHIDDriver    7.0.4f6
>!AActuatorDriver    3440.1
>!AMultitouchDriver    3440.1
>!AInputDeviceSupport    3440.8
|IO!BHost!CUARTTransport    7.0.4f6
|IO!BHost!CTransport    7.0.4f6
>!A!ILpssUARTv1    3.0.60
>!A!ILpssUARTCommon    3.0.60
>!AOnboardSerial    1.0
>!ASMBus!C    1.0.18d1
>X86PlatformPlugin    1.0.0
>!AGraphicsControl    5.1.16
|IONDRVSupport    575.1
>IOPlatformPlugin!F    6.0.0d8
@kext.AMDSupport    3.0.8
@!AGraphicsDeviceControl    5.1.16
|IOAccelerator!F2    438.4.5
|IOGraphics!F    575.1
|IOSlowAdaptiveClocking!F    1.0.0
@plugin.IOgPTPPlugin    840.3
|IOEthernetAVB!C    1.1.0
@kext.triggers    1.0
>usb.cdc.ncm    5.0.0
>usb.cdc    5.0.0
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>!ABCMWLANCore    1.0.0
>mDNSOffloadUserClient    1.0.1b8
>IOImageLoader    1.0.0
|IO80211!FV2    1200.12.2b1
>corecapture    1.0.4
|IOSkywalk!F    1
|IOSurface    269.11
@filesystems.hfs.encodings.kext    1
|IOAudio!F    300.2
@vecLib.kext    1.2.0
|IOSerial!F    11
>usb.!UVHCIBCE    1.2
>usb.!UVHCI    1.2
>usb.!UVHCICommonBCE    1.0
>usb.!UVHCICommon    1.0
>!AEffaceableNOR    1.0
|IOBufferCopy!C    1.1.0
|IOBufferCopyEngine!F    1
|IONVMe!F    2.1.0
>!AThunderboltPCIDownAdapter    2.5.4
>!AThunderboltDPInAdapter    6.2.6
>!AThunderboltDPAdapter!F    6.2.6
>!AHPM    3.4.4
>!A!ILpssI2C!C    3.0.60
>!A!ILpssDmac    3.0.60
>!A!ILpssI2C    3.0.60
>!AThunderboltNHI    5.8.6
|IOThunderbolt!F    7.6.0
|IOUSB!F    900.4.2
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
>!ASMCRTC    1.0
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$quarantine    4
$sandbox    300.0
[USER=381322]@Kext[/USER].!AMatch    1.0.0d1
>!AKeyStore    2
>!UTDM    489.101.1
|IOSCSIBlockCommandsDevice    422.101.1
>!ACredentialManager    1.0
>KernelRelayHost    1
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
|CoreAnalytics!F    1
|IOTimeSync!F    840.3
|IONetworking!F    3.4
>DiskImages    493.0.0
|IO!B!F    7.0.4f6
|IO!BPacketLogger    7.0.4f6
|IOUSBMass!SDriver    157.101.3
|IOSCSIArchitectureModel!F    422.101.1
|IO!S!F    2.1
|IOUSBHost!F    1.2
>usb.!UCommon    1.0
>!UHostMergeProperties    1.2
>!ABusPower!C    1.0
|IOReport!F    47
>!AACPIPlatform    6.1
>!ASMC    3.1.9
>watchdog    1
|IOPCI!F    2.9
|IOACPI!F    1.4
@kec.pthread    1
@kec.corecrypto    1.0
@kec.Libm    1

rtr1985 · Apr 1, 2020

crouch said:
So I tried this, and it didn't work -- my brand new MBP crashed for the fifth time in less than 24 hours of owning it. The log:

panic(cpu 0 caller 0xffffff8018e16487): "AppleIntelFramebuffer::setPowerState(0xffffff81c7f7c000 : 0xffffff7f9c3b9d88, 1 -> 0) timed out after 45932 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296 Backtrace (CPU 0), Frame : Return Address 0xffffff8218063b40 : 0xffffff80187215cd 0xffffff8218063b90 : 0xffffff801885a3c5 0xffffff8218063bd0 : 0xffffff801884bf7e 0xffffff8218063c20 : 0xffffff80186c7a40 0xffffff8218063c40 : 0xffffff8018720c97 0xffffff8218063d40 : 0xffffff8018721087 0xffffff8218063d90 : 0xffffff8018ec2c7c 0xffffff8218063e00 : 0xffffff8018e16487 0xffffff8218063e50 : 0xffffff8018e15d69 0xffffff8218063e60 : 0xffffff8018e2d2fe 0xffffff8218063ea0 : 0xffffff8018e14b18 0xffffff8218063ec0 : 0xffffff8018763545 0xffffff8218063f40 : 0xffffff8018763071 0xffffff8218063fa0 : 0xffffff80186c713e BSD process name corresponding to current thread: kernel_task Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev Mac OS version: 19E266 Kernel version: Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64 Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6 Kernel slide: 0x0000000018400000 Kernel text base: 0xffffff8018600000 __HIB text base: 0xffffff8018500000 System model name: MacBookPro16,1 (Mac-E1008331FDC96864) System shutdown begun: NO System uptime in nanoseconds: 5524087643005 last loaded kext at 5336984481544: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f9c391000, size 45056) last unloaded kext at 956424766236: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f9afe4000, size 24576) loaded kexts: @kext.AMDRadeonX6000 3.0.8 @kext.AMDRadeonServiceManager 3.0.8 >!AGraphicsDevicePolicy 5.1.16 @fileutil 20.036.15 @AGDCPluginDisplayMetrics 5.1.16 >!AHV 1 |IOUserEthernet 1.0.1 |IO!BSerialManager 7.0.4f6 >!AUpstreamUserClient 3.6.8 >!APlatformEnabler 2.7.0d0 >AGPM 111.4.4 >X86PlatformShim 1.0.0 >pmtelemetry 1 >AGDCBacklightControl 5.1.16 >!A!IKBLGraphics 14.0.5 @Dont_Steal_Mac_OS_X 7.0.0 >BridgeAudioCommunication 6.70.3 >!AThunderboltIP 3.1.4 >!ATopCaseHIDEventDriver 3430.1 >!AHIDALSService 1 >!ABridgeAudio!C 6.70.3 >!AMCCSControl 1.11 >!AAVEBridge 6.1 >!AMuxControl2 5.1.16 >!AGFXHDA 100.1.426 >!A!IPCHPMC 2.0.1 >!A!ICFLGraphicsFramebuffer 14.0.5 >!A!ISlowAdaptiveClocking 4.0.0 @filesystems.autofs 3.0 >BCMWLANFirmware4355.Hashstore 1 >BCMWLANFirmware4364.Hashstore 1 >BCMWLANFirmware4377.Hashstore 1 >!ABCMWLANBusInterfacePCIe 1 @filesystems.hfs.kext 522.100.5 @BootCache 40 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 >!AVirtIO 1.0 @filesystems.apfs 1412.101.1 @private.KextAudit 1.0 >!ASmartBatteryManager 161.0.0 >!AACPIButtons 6.1 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 |EndpointSecurity 1 >usb.IOUSBHostHIDDevice 1.2 >!UAudio 322.2 @kext.AMDRadeonX6100HWLibs 1.0 @kext.AMDRadeonX6000HWServices 3.0.8 |IOAVB!F 840.3 >!ASSE 1.0 >!ABacklightExpert 1.1.0 @kext.AMDRadeonX6000Framebuffer 3.0.8 @!AGPUWrangler 5.1.16 >!AHIDKeyboard 209 >!AHS!BDriver 3430.1 >IO!BHIDDriver 7.0.4f6 >!AActuatorDriver 3440.1 >!AMultitouchDriver 3440.1 >!AInputDeviceSupport 3440.8 |IO!BHost!CUARTTransport 7.0.4f6 |IO!BHost!CTransport 7.0.4f6 >!A!ILpssUARTv1 3.0.60 >!A!ILpssUARTCommon 3.0.60 >!AOnboardSerial 1.0 >!ASMBus!C 1.0.18d1 >X86PlatformPlugin 1.0.0 >!AGraphicsControl 5.1.16 |IONDRVSupport 575.1 >IOPlatformPlugin!F 6.0.0d8 @kext.AMDSupport 3.0.8 @!AGraphicsDeviceControl 5.1.16 |IOAccelerator!F2 438.4.5 |IOGraphics!F 575.1 |IOSlowAdaptiveClocking!F 1.0.0 @plugin.IOgPTPPlugin 840.3 |IOEthernetAVB!C 1.1.0 @kext.triggers 1.0 >usb.cdc.ncm 5.0.0 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >!ABCMWLANCore 1.0.0 >mDNSOffloadUserClient 1.0.1b8 >IOImageLoader 1.0.0 |IO80211!FV2 1200.12.2b1 >corecapture 1.0.4 |IOSkywalk!F 1 |IOSurface 269.11 @filesystems.hfs.encodings.kext 1 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 >usb.!UVHCIBCE 1.2 >usb.!UVHCI 1.2 >usb.!UVHCICommonBCE 1.0 >usb.!UVHCICommon 1.0 >!AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 >!AThunderboltPCIDownAdapter 2.5.4 >!AThunderboltDPInAdapter 6.2.6 >!AThunderboltDPAdapter!F 6.2.6 >!AHPM 3.4.4 >!A!ILpssI2C!C 3.0.60 >!A!ILpssDmac 3.0.60 >!A!ILpssI2C 3.0.60 >!AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.0 |IOUSB!F 900.4.2 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 >!ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 [USER=381322]@Kext[/USER].!AMatch 1.0.0d1 >!AKeyStore 2 >!UTDM 489.101.1 |IOSCSIBlockCommandsDevice 422.101.1 >!ACredentialManager 1.0 >KernelRelayHost 1 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |CoreAnalytics!F 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 >DiskImages 493.0.0 |IO!B!F 7.0.4f6 |IO!BPacketLogger 7.0.4f6 |IOUSBMass!SDriver 157.101.3 |IOSCSIArchitectureModel!F 422.101.1 |IO!S!F 2.1 |IOUSBHost!F 1.2 >usb.!UCommon 1.0 >!UHostMergeProperties 1.2 >!ABusPower!C 1.0 |IOReport!F 47 >!AACPIPlatform 6.1 >!ASMC 3.1.9 >watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.corecrypto 1.0 @kec.Libm 1

basically same bug:

panic(cpu 0 caller 0xffffff801ba16487): "AppleIntelFramebuffer::setPowerState(0xffffff81cac5a000 : 0xffffff7f9efadd88, 1 -> 0) timed out after 45967 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296 . . . . . .

crouch · Apr 1, 2020

rtr1985 said:
basically same bug:

panic(cpu 0 caller 0xffffff801ba16487): "AppleIntelFramebuffer::setPowerState(0xffffff81cac5a000 : 0xffffff7f9efadd88, 1 -> 0) timed out after 45967 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296 . . . . . .

I was able to fix it! I posted this in another thread (I was looking for help and created a new post) but here's the gist:

crouch said:
I tried a number of things, and finally found a fix that's worked for at least 48 hours now: the SMC reset.

When I first read about the NVRAM/SMC reset, and did some googling, I thought they were the same thing -- that it was just one thing getting reset. Turns out I was wrong. The NVRAM reset did not fix things, but the SMC reset finally did. No sleep crashes (or crashes of any type) ever since.

The exact steps I took: https://support.apple.com/en-us/HT201295, under the section "Reset SMC on computers that have the T2 chip"

It's been three days now with no crashes. Try it and see if it helps!

Stein357 · Apr 1, 2020

Having similar issues, resetting SMC didn’t help.

rtr1985 · Apr 1, 2020

Stein357 said:
Having similar issues, resetting SMC didn’t help.

I finally broke down and did a clean install. That really helped for awhile but eventually had the wake from sleep crash. Charger was plugged in at the time.

Not my area of expertise, but surely it has to be some kind of software/firmware bug? Don’t want to go through any return or exchange if it will have the same problems until a fix is pushed out.
[automerge]1585753663[/automerge]

crouch said:
I was able to fix it! I posted this in another thread (I was looking for help and created a new post) but here's the gist:

It's been three days now with no crashes. Try it and see if it helps!

Those resets helped before a clean install. The resets started back later, albeit less frequently.

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Macbook Pro 16 Sometimes restarts on wake by itself??

luckylegion

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