MacBook Pro 2016 Keyboard Failure

Discussion in 'MacBook Pro' started by rroch, Nov 15, 2016.

  1. rroch macrumors newbie

    Joined:
    Nov 15, 2016
    #1
    My 2016 15’’ MacBook Pro arrived yesterday (as one of the first). 63 of the 64 keys work fine. But the i-key most of the time types the letter twice. I suggest you test out your keyboard thoroughly. With auto-correct it can be easy to think it works. However, my password contains the letter i, and I quickly became super frustrated not being able to get my password right (come to think about it, maybe that's why they added Touch ID, so you don't need the keyboard for passwords). So take a document, turn off auto-correct, and check all the keys. I found that the failure happens more frequently with a slight delay before releasing the key.
     
  2. malu05a macrumors newbie

    Joined:
    Oct 15, 2015
    #2
    Bummer =(

    Send it back?
     
  3. keviig macrumors 6502

    Joined:
    Jun 7, 2012
    #3
    The enter key on my 2016 MBP completely lacked the tactite feel and seemed "sticky". So i ended up returning mine... Now for the long wait before i get a new one!
     
  4. jclardy macrumors 68040

    jclardy

    Joined:
    Oct 6, 2008
    #4
    Hmm, I hope they have fixed the issues I had with my 2015 Macbook...the keys could easily get stuck and lose tactility with a tiny piece of dust. Using compressed air around it with the laptop upside down would fix them. I'd rather not have to do this with my new Pro...
     
  5. sparkie7, Nov 15, 2016
    Last edited by a moderator: Dec 28, 2016

    sparkie7 macrumors 68000

    sparkie7

    Joined:
    Oct 17, 2008
    #5
    Some factory worker is gonna get sacked and imprisoned :D
     
  6. rroch thread starter macrumors newbie

    Joined:
    Nov 15, 2016
    #6
    I brought it in to an Apple Store. They determined it is a hardware problem (I kinda suspected that). So now it is in for repair for a few days. Even though it was a custom configuration (2.6GHz, Radeon Pro 460, 2TB) Apple told me I have the option to return it and get my money back. I'm very tempted to return it, since I'm concerned it is a sign of manufacturing quality problems. Then I would get one early next year instead. Or was it just a random problem that is just as likely to happen next year? Any experience or advice in that regard?
     
  7. magicschoolbus macrumors 6502

    magicschoolbus

    Joined:
    May 27, 2014
    #7
    I'd return it.

    Never buy a 1st gen product of anything.. car, computer, fridge..

    Mass produced prototypes.
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    I also vote to return it, over repair.

    I think the early MacBooks suffered from early keyboard failures, a bummer to be sure.
     
  9. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #9
    Bummer for sure! I would return it vs repair.
     
  10. arbitrage macrumors 6502a

    Joined:
    Mar 19, 2009
    #10
    My rMB has issues with its keys all the time, small amount of dust jam up the key to have almost no travel at all (and there isn't much to begin with)...the spacebar is the worst offender and never feels right. I was really hoping the new MBPs would be better. I will evaluate mine once it arrives...thankfully I can return up till Jan8th because of the holiday return window.
     
  11. karbim macrumors regular

    Joined:
    Oct 11, 2016
    Location:
    London, UK
    #11
    That's a bummer but I'd return mine on any defect I'd see. Not going to take any chance. You've paid good money to Apple, so you deserve the good quality they promise to deliver...
     
  12. Craiger macrumors 6502a

    Craiger

    Joined:
    Jul 11, 2007
    #12
    I have the same thing with my brand new 15 inch! The u key. Sometimes it doesn't work at all. Other times it types twice.

    Guess I'll be returning it. Wanted to take this laptop on a trip next week. :-/
     
  13. lairdhenn macrumors newbie

    lairdhenn

    Joined:
    Mar 23, 2016
    #13
    I bought the 13" MBP without TB and had a very similar issue. The i key made a very distinct pop, different from every other key, it typed fine but it was so annoying having one key pop twice as loud as every other key. I returned it for a new one that worked fine and they even offered to give me a little more than $100 off my purchase.
     
  14. Cougarcat macrumors 604

    Joined:
    Sep 19, 2003
    #14
    The 13" with Touchbar I received today has this issue with the P key. Going to keep it for now, and swap it out for a new one in December when I am nearer to an Apple store.
     
  15. kadamian macrumors newbie

    Joined:
    Nov 16, 2016
    #15
    I have the same issue but with the "M" key (non-TB model). It "double types" when I press it with slight delay - the second type occurs when I lift my finger. I've talked to authorised repair centre and they told me that since they won't and can't change only the keyboard they will swap almost everything except the SSD. So I thought that I will come back just a month before my 1 year warranty expires and will get new internals (possibly with latest revisions) INCLUDING completely new battery!
     
  16. Cougarcat macrumors 604

    Joined:
    Sep 19, 2003
    #16
    Yes, but imagine what would happen if this had happened a month later...

    Yeah, think I'm definitely springing for Applecare this time...
     
  17. SBruv macrumors 6502

    Joined:
    Sep 25, 2008
    #17
    Or you could just exchange it for a new one, since you're still in the return period, no?
     
  18. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #18
    How is it a first-gen computer? Its a new body style but hardly first-gen. By your logic you should never buy an iPhone 4, 5, 6, 7, 8 and so on. Only the 'S' variant.
     
  19. kadamian macrumors newbie

    Joined:
    Nov 16, 2016
    #19
    You will still get, let's call it, rev.A keyboard and everything. Which won't guarantee that it will break in a month or two.
     
  20. Nick11Mac macrumors 6502

    Nick11Mac

    Joined:
    Jan 20, 2011
    Location:
    Petaluma, CA
    #20
    Definitely return it! Wonder how many others will experience keyboard issues.
     
  21. magicschoolbus macrumors 6502

    magicschoolbus

    Joined:
    May 27, 2014
    #21
    I do only buy the S variants.

    iPhone 4: Antennagate, Recall
    iPhone 5: Power Button Recall, Battery Recall
    iPhone 6: Touch Disease
    iPhone 7: ???
     
  22. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #22
    There was no recall for the iPhone 4 'Attennagate' and it did not affect everyone. They gave out a free case. The power button issue existed with iPhone 4/4s as well, but Apple only fixed it for those with an iPhone 5. The touch disease issue is too new to figure out what is going on with that. It could be a bad batch of screens, which comes from a supply and not Apple directly.

    I have had more issues with 'S' variants than the non-'S'.

    iPhone 3G: 0 Replacements.
    iPhone 3GS: 3 Replacements. 1 Defective battery, 1 Defective screen, 1 Defective GPS chipset.
    iPhone 4: 0 Replacements.
    iPhone 4s: 5 Replacements. 3 Yellow screen, 1 Defective Battery, 1 broken power button.
    iPhone 5: 0 Replacements.
    iPhone 5s: 1 Replacement. Broken home button.
    iPhone 6: 1 Replacement. Broken home button.
    iPhone 6s: 4 Replacements: 2 Uneven backlight, 1 defective battery, 1 broken home button.
    iPhone 7Plus: 0 Replacements thus far. Have a slightly uneven screen but hardly noticeable unless on a solid white background.

    My first MacBook Air was the first-gen 11". Still going strong, no real problems besides age related

    To make a blanket statement to never buy first-gen products is a little much. Cars are one thing. That is common, but not phones, computers and other gadgets.
     
  23. rroch thread starter macrumors newbie

    Joined:
    Nov 15, 2016
    #23
    Here is how it played out for me. I had purchased online, so actually I had until early January to return for a refund. I gave it to the local Apple Store for repair. 6 days later I got a phone call from a senior engineer in some Apple repair center, explaining that Apple would like to "capture" this device - meaning keep it in order to learn about the causes of the failure and be able to improve the manufacturing process. That is normal procedure after introduction of a new / redesigned product. I did have a choice whether to have it repaired, receive a replacement unit, or just return it for a refund. I decided to return it for a refund, and I will wait a few months before buying a new one. Hopefully, at that time the manufacturing process will in fact have been improved, maybe not just for this issue, but for other potential issues as well - issues that may not show up until after the refund or warranty periods.
     
  24. ManuCH macrumors 6502

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    May 7, 2009
    Location:
    Switzerland
    #24
  25. rroch thread starter macrumors newbie

    Joined:
    Nov 15, 2016
    #25

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