Apple tries to limit its responsibility considering the future impact on sales. That is, you'll probably never hear such repair programs from brands like Samsung, Lenovo, HP. The repairs they make after warranty are way more critical stuff at most. However, there is always the national or regional Law, which can overwrite contract terms... so you always have to take a look at the Law where you live... sometimes it's better than the established in the contract, sometimes they are not.Add me to the list of regular MR visitors who's disappointed in Apple keeping quiet...late 2013 owner who has had a mild version of the above for a few years now and had I known about it in time would definitely have taken it to the apple store for repair.
Tbh not sure how much difference it'll make to my next laptop decision, as a current MBP replacement is too expensive. When the time comes I'll definitely be looking at windows laptops as well - maybe I'll find similar probs there and have to adjust my expectations down...
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I never used anything other than just the provided cloth, without adding water, and got the coating issue, although just mildly.I was told this was exacerbated by the use of screen cleaners such as iKlear. Since then I have only used water without a recurrence of the problem. It seems if this was truly the case some sort of alert should have been included with the machines. I also wonder if this problem has not occurred for some since they might not be as compulsively cleaning their screens all the time.